Device encryption: unable to unlock my mobile

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Ben/oit Posted messages 28 Registration date   Status Membre Last intervention   -  
Ben/oit Posted messages 28 Registration date   Status Membre Last intervention   -
Hello,

I just encrypted my Galaxy S5 mini running Android 5 and set a password. The problem is, I can't unlock it. I remember the password well, but it doesn't work.

I tried:
- restarting it
- trying other passwords (in case there was a typo, but making the same mistake twice is pretty unlikely).

I hope someone will have a solution. I'm ready to restore my smartphone, but I'd like to back up my data first.

Thank you in advance
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Have a good day/evening/night/weekend/appetite/surf/gaming/shopping... Benoît

3 réponses

ptitkiwi27 Posted messages 45 Status Membre 35
 
You connect it to your PC and back it up... for the reinitialization, try deleting the system folders from your phone... maybe a file contains your password?
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