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Google Play services keeps stopping

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shadok33 Posted messages 19 Status Membre -  
 rc -
Hello,

Since the last update of my Samsung J5, the following pop-up keeps appearing continuously and I can't get rid of it.

“Google Play services keeps stopping
(I) App info
X close app”

When I click on: app info, it opens but the terms: installed - Disable - Force stop are grayed out and inaccessible; clicking on close app closes it, but within a minute the pop-up inevitably reappears in the foreground, making it very complicated to use the phone.
How can I solve this problem and regain normal use of the J5 (SM J530F)?
Thank you for your help
Best regards
D.G
Configuration: / Firefox 70.0

Configuration: Windows / Firefox 70.0

3 réponses

Réponse 1 / 3
Tictac
 
Good evening, I have tried many recommended methods without success. I was saved by this, which is worth trying.
1. Go to Settings -> Lock screen and security -> Other security settings -> Device administrators
2. Uncheck "Find my device"
3. Go to Settings -> Apps -> Google Play Services
4. Tap the vertical ellipsis (3 vertical dots) in the top right -> Uninstall updates
5. Go to Settings -> Apps -> Google Play
6. Tap the vertical ellipsis (3 vertical dots) in the top right -> Uninstall updates
7. Restart the phone
397
Tintin
 
Thanks Tictac.
Perfect, it's all good for me.
2
isabelle
 
Hello, I’ve been having the same problem since this morning. I tried your method but it gets stuck as soon as I try to uninstall the updates in the Google Play services because I get the message "Failed to uninstall the Google Play Services app." I’m at my wit's end.
6