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Printer connection issue

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judoka6 Posted messages 41 Status Member -  
billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   -
Hello,

Following a change of a computer tower, I have switched to Windows 7. I reinstalled my printer (HP ENVY 4504 using the software provided by the printer) but I still can't print a document even though the computer recognizes it, as it is possible to scan and save a document. I tried connecting it by USB as well as wirelessly, but nothing changes.

Awaiting your response, thank you.

36 answers

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  1. judoka6 Posted messages 41 Status Member
     
    Thank you for replying to me,
    Yes I have the CD with the printer drivers and it says that it is compatible with Windows 7. In addition, the printer is checked in Devices and Priners

    Thanks again
    0
  2. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     
    re

    i still can't print a document

    what happens when you try to print 1 document?

    do you have 1 error message?

    @+

    --
    the radiation rate is higher at the employment center than at Chernobyl
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    1. judoka6 Posted messages 41 Status Member
       
      Nothing happens. The document is pending and then deleted.
      I have no error message.
      0
  3. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     
    your problem is strange, do this:

    uninstall your printer (including the drivers)

    then download the drivers from the HP site

    the link >> https://support.hp.com/fr-fr/drivers/selfservice/HP-ENVY-4500-e-All-in-One-Printer-series/5304875/model/5368526

    install the drivers and restart the PC

    PS: the installation is done with the USB cable unplugged, you will plug it in when the installation asks you

    if you have questions...

    see you

    --
    the radiation rate is higher at the unemployment office than at Chernobyl
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  4. judoka6 Posted messages 41 Status Member
     
    I just did everything you told me to do.

    But the problem persists.

    I still can't print ...
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  6. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     
    I have just done everything you told me to do.

    But the problem persists.

    I still can't print...

    how do you go about printing?

    see you later

    --

    the radiation rate is higher at the unemployment office than at Chernobyl
    0
  7. judoka6 Posted messages 41 Status Member
     
    I press print for a document. It offers the default printer (HP ENVY 4504) and I click OK.
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  8. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     
    I press Print for a document. It suggests the default printer (HP ENVY 4504) and I click OK

    The operation is completely normal/classic, and it doesn’t work?

    See you later

    --

    the radiation rate is higher at Pôle Emploi than at Chernobyl
    0
    1. judoka6 Posted messages 41 Status Member
       
      Hello,

      Yes, and it doesn’t work!
      0
  9. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     
    I still can’t print a document even though the computer recognizes it, since it’s possible to scan and save a document

    your problem isn’t common, since the other options work

    personally, I would perform a 1-reset of the printer to reset everything

    @+

    --

    the radiation rate is higher at the employment center than at Chernobyl
    0
  10. judoka6 Posted messages 41 Status Member
     
    how do we do it?
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  11. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     
    look at this page:

    https://h30434.www3.hp.com

    @+

    --
    the radiation level is higher at Pôle Emploi than at Chernobyl
    0
  12. judoka6 Posted messages 41 Status Member
     
    I just performed a full reset of the printer, but I still can’t print.

    Could the problem be coming from an internal component of the printer?

    thanks again
    0
  13. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     
    ree

    Could the problem be coming from an internal component of the printer?

    it isn't impossible, but from afar like this, I couldn't tell you

    also check the printer settings to make sure everything is properly “set”

    see you later

    --
    the radiation dose is higher at the unemployment office than at Chernobyl
    0
  14. judoka6 Posted messages 41 Status Member
     
    What should I check here?
    0
  15. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     
    you can leave it as configured, I have the same thing for my printer

    you can run 1 print test, and take screenshots during the test

    then post the screenshots here

    thanks

    see you

    --

    the radiation rate is higher at Pôle Emploi than at Chernobyl
    0
  16. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     
    I just ran a test on my PC, do this:

    download HP Print and Scan Doctor for Windows to your desktop

    https://support.hp.com/fr-fr/drivers/selfservice/HP-ENVY-4500-e-All-in-One-Printer-series/5304875/model/5368526

    run it as administrator (right-click)

    follow the procedure (choose print troubleshooting)

    if you have questions...

    see you soon

    --

    the radiation dose is higher at the job center than at Chernobyl
    0
  17. judoka6 Posted messages 41 Status Member
     
    Hi

    The print page launched by HP Print and Scan Doctor does not print. As a result, HP Print and Scan Doctor suggested printing an internal page it printed to verify whether the printer was working.

    Sorry for the delay.
    0
  18. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     
    hi

    HP Print and Scan Doctor suggested printing an internal page it printed to verify if the printer was working.

    and the page doesn’t print or what?

    see you

    --
    the radiation rate is higher at Pôle Emploi than at Chernobyl
    0
    1. judoka6 Posted messages 41 Status Member
       
      yes it prints!
      0
  19. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     
    re

    yes it prints!

    but the printer still doesn’t work when you want to print from the PC?

    see you

    --
    the radiation dose is higher at Pôle emploi than at Chernobyl
    0
    1. judoka6 Posted messages 41 Status Member
       
      That's it!
      0
  20. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     
    re

    Nothing happens. the document is pending then deleted.
    I have no error message.

    does it still do the same thing as at the start?

    see you later

    --
    the radiation level is higher at the employment center than at Chernobyl
    0
    1. judoka6 Posted messages 41 Status Member
       
      yes!
      0
  21. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     
    try to make 1 copy from the printer, and tell me how it turns out

    the radiation rate is higher at Pôle Emploi than at Chernobyl
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    1. judoka6 Posted messages 41 Status Member
       
      she can copy and scan but not print
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