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MyHeritage thief

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maouchka -  
 VV -
Hello, I visited the MyHeritage website and wanted to try the site with their free 14-day offer. I never actually accessed any of their files; I filled out the document with my details to access the site, but I didn’t confirm anything when I realized that I would become a subscriber. I closed the site, forgetting to delete my details. Now, I see on my bank statement a charge of €79.60 from MyHeritage. I have a document showing that they received my cancellation, but now they are unavailable. Can anyone tell me how to demand a refund of this exorbitant amount for my budget and report their rather incorrect methods that border on theft?

Configuration: Windows 7 / Mozilla 11.0

4 answers

  1.
    lwallas Posted messages 77 Status Member 19
     
    Hello,

    You can contest the withdrawal with your bank. It is the bank's responsibility to provide evidence that you authorized this withdrawal; otherwise, it must refund you.
    3
    1. mamouchka
       
      Thank you for your response; indeed, that is the approach I should have taken. However, I managed to send them an email, threatening with a consumer association, and this morning I noticed that the refund was processed by the site.
      I simply want to warn others not to go on this site (because in the meantime they worked for over 10 days with my money, payment on February 22 and refund on March 5).
      3
    2. Laurent
       
      Hello,

      Unfortunately, your testimony is not very visible on the internet and they continue to use this method...

      I have just asked my bank to refund me.

      Best regards.


      Laurent
      2
    3. Laurent
       
      Unfortunately, I see that it's not possible to simply report to the General Directorate for Fraud Control but rather to file a complaint, which I don't intend to do. This means they will refund me and continue to use their fraudulent method by profiting from those who don't request a refund.
      0
    4. Laurent
       
      Here’s how to file a complaint: https://www.service-public.fr/particuliers/vosdroits/R18741

      https://www.econsumer.gov/fr/GettingStarted/1?NextQID=1&SubID=1#crnt
      0
    5. Laurent
       
      I just reported it on the site: https://www.econsumer.gov/fr/GettingStarted/1?NextQID=1&SubID=1#crnt

      It actually takes 10 minutes.
      0