Avast scam unauthorized withdrawal

petit -
Petittoune - 3 Nov 2025 at 16:27

Hello,
I was charged €79.99, yet I requested my unsubscription three years ago. While doing some research, I found the payment center "digital river" and was able to find the invoice. In fact, there are two invoices, one from last year. What a surprise since I don’t have the antivirus.
I requested a refund; I clicked on a page and received a message which I saved stating that I would be refunded within two days. Nothing has happened to date.
How can I stop dealing with this scam system, knowing that I have done everything to unsubscribe but nothing works?

Configuration: Windows / Chrome 81.0.4044.138

5 answers

Answer 1 / 5

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Murakoze

Hello,
I had the same problem. The only way to stop this scam, in my opinion, is to ask your bank to reject the AVAST request and at the same time to have your credit card changed even if it has not yet expired.
To engage in this kind of scam, this company must not be very financially solid.
6
1. petit
  
  For the credit card, I made an opposition as soon as I saw the charge. I reported the charge through Digital River and there I saw 2 invoices, the one from 2019, I didn’t note €49.99 but the one for €79.99 caught my eye. I just received a message, see below what it says:
  Hello,
  
  Thank you for contacting AVAST Software.
  
  After checking your email address, we were able to confirm that the automatic renewal of your subscription has already been stopped.
  
  Your order will expire at the end of its validity period.
  
  In case you wish to renew your subscription in the future, you can do so via: https://www.avast.com/en-us/index .
  
  Best regards,
  The Avast Support Team
  
  I find them cheeky, it's really outrageous. Anyway, I will file a complaint if I don't get a refund. Can you tell me how I can find the complaint website, because going to the police station, I don’t think that will lead to anything.
  Thank you for your message.
  
  6
  1. sombardier > petit
    
    I have the same problem, I filed a complaint through the internet but my bank, CA de Picardie, refuses to reimburse me, claiming it's a dispute. I'm going to withdraw my accounts, but can we still trust banks?
    
    2
2. DEDETTE
  
  Agreed with you
  
  0
  1. cki > DEDETTE
    
    I can't find the message I posted, but the good news is: AVAST quickly refunded the €69.99 that was charged to my card account. The withdrawal made from my checking account was reversed by the bank. My AVAST account is closed. I hope to never hear from them again.
    
    1
  2. RR > cki
    
    Hello, how did you manage to get a refund?
    
    0
Answer 2 / 5
Anonymous user

Very classic...

First of all, you need to dispute ALL the withdrawals from this "debtor", all of them, not just the next one.
Good luck with the refund.

BB.

--
And if it works, a little thank you wouldn't hurt.
2
1. petit
  
  I love for the good courage, it bodes a bad path, but a complaint won't hurt them, as I have a very long list of people who write and have had the same problem as me.
  The offense is "breach of trust"; it is fraud and it is punishable.
  Thank you anyway BB B
  
  3
2. Chris
  
  Yes, dispute these withdrawals with your bank; they are aware of this scam, and I was refunded immediately by my bank. The downside is that you must block your credit card.
  Avast are thieves; I never had automatic renewal from Avast, and at the beginning of 2021, there was an automatic renewal for a subscription for 10 devices (my god, how could I have 10 devices all to myself....) for €89.99, and one renewal of Avast Cleaner for €59.99....
  I called my bank, who told me, yes, it’s a known scam, you will be refunded, and there you go in 3 days it was sorted out.
  
  2
  1. DEDETTE > Chris
    
    I have the same problem as you. I had a free subscription to Avast in 2016 and quickly canceled it; since then, I have had no contact. I wonder how they could have gotten my credit card number. €69.99? My bank has blocked my card.
    These are dishonest people. I hope my bank will refund me.
    
    2
  2. Nanette > DEDETTE
    
    The same withdrawal, even though I left Avast several years ago, they charged my Paypal account through automatic withdrawal despite the fact that I never registered Avast on this account but my credit card is obviously registered there. I just canceled this automatic withdrawal via Paypal otherwise they would do it again next year, what thieves...
    
    2
  3. Afrikarnak Posted messages 17653 Registration date Status Contributor Last intervention 14 519 > Nanette
    
    Re:
    
    If you need to provide a credit card on Paypal, only give a virtual card loaded with ONE euro. This will prevent any 'wild' withdrawals..
    
    See you!
    
    2
Answer 3 / 5
jeanbern Posted messages 13740 Registration date Status Contributor Last intervention 5 136

Hello,

>FOR INFO<
Good luck
--
The stone and the pebble sink at the same speed (an old Chinese proverb)
0
Answer 4 / 5
Brijoue

I'm in the same situation, Avast Antitrack is asking me to renew my subscription and it's a scam. I completely agree with you.

Thank you for your information, it's very helpful to me..!!!
0
Answer 5 / 5
Petittoune

Hello,

regarding the unauthorized Avast charges, I have contacted the DGCCRF (General Directorate for Competition Policy, Consumer Affairs and Fraud Control). I am hopeful to reach a solution and obtain my refund of 49.99 euros.
jpm.
0

Avast scam unauthorized withdrawal

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