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PC completely stuck on "shutting down"...

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CarmelinaOttavia Posted messages 57 Status Membre -  
beber67470 Posted messages 5123 Registration date   Status Membre Last intervention   -
Hello,
Since yesterday my PC has been stuck on "shutting down". I have tried several times to force it off manually (by pressing the power button), but even so, when I turn it back on, it just stays on "shutting down". I cannot access any functionality of my computer (I'm writing to you from my partner's laptop). What can I do? Can someone help me or do I have to take it to a repair shop? Thank you in advance, have a good day and a good week.

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Réponse 1 / 1
beber67470 Posted messages 5123 Registration date   Status Membre Last intervention   811
 
Hello CarmelinaOttavia

If it's a laptop, after shutting down, disconnect the cable, remove the battery and wait for 2 minutes, then put everything back together and restart.

--
Computing is just a tool, like a paintbrush or a pencil.
Avoid those so-called repair free software, they are of no major use. The best companions are Dos and Powershell..
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CarmelinaOttavia Posted messages 57 Status Membre
 
Hello Beber67470. That's great, it worked!!! Thank you VERY MUCH!! So, do you have any idea why this problem occurred? Do you think it could be a virus or another malfunction? Thank you once again. Have an excellent day!
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beber67470 Posted messages 5123 Registration date   Status Membre Last intervention   811 > CarmelinaOttavia Posted messages 57 Status Membre
 
Hello again

I think it might be related to a third-party software that the new Windows does not approve of, like antivirus or personal firewall. If not, consider uninstalling tools related to your laptop brand if they are no longer useful.
One important thing is to perform the updates and let them install without opening any other applications during this process.
Best regards
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Hogwarts
 
Thank you very much, it worked for me too!!!
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lola
 
Hello, I have exactly this issue and removing the battery does not solve the problem!! What can I do? Thank you very much for your help. I'm not very skilled in computer science and I need to finish an important job before tomorrow morning.
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beber67470 Posted messages 5123 Registration date   Status Membre Last intervention   811 > lola
 
Hello Lola

Please start a new topic because this one in this post is resolved, otherwise you won't get a response, thank you

Best regards
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