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My PC stuck on "shutting down"

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dezozo126 Posted messages 6 Status Member -  
 jerem -
Hello ?,

I have a problem, this morning when I turned on my Asus PC, which was indeed turned off, it showed "shutting down." I must have let my PC charge for 2 hours and nothing new happened. No matter how much I try to force shutdown, when I turn it back on, I get the same first image of the shutting down process again. However, yesterday when I turned it off, I waited long enough for it to show shutting down before closing the lid.
What should I do please? I would like to avoid losing my data.

Thank you in advance ?.

1 answer

  1.
    ^Abel^ Posted messages 15278 Registration date   Status Contributor Last intervention   6 927
     
    Hello,
    Try this:
    turn off the computer
    unplug it
    remove the battery
    press and hold the power button for ten seconds
    reinsert the battery
    and turn it back on.

    --
    If your problem is resolved, please let us know, it may help others.
    187
    1. dezozo126 Posted messages 6 Status Member 3
       
      Hello,
      I tried but it didn't work. But when I turned it on for the umpteenth time, I alternately pressed F2 and F9. Something appeared, I exited the display without touching anything and it turned on normally. I didn't understand anything, but as long as it works again.
      Thanks anyway.
      4
    2. Dan.
       
      Hello, this is the issue with the stopping at the shutdown screen after the Windows 10 update that I installed this summer. I just turned it off: long press for at least 10 seconds, waited a few minutes, then I turned it back on. And here is my welcome screen. Thanks to all the pros, I take some, I leave some, it helps move things forward, Dan.
      4