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GIGASET A400A - Answering machine disabled

Orphea -  
 Orphea -
Hello,

We recently subscribed to a Freebox Revolution plan, and since I connected my GIGASET a400a phone via DCET to the box, I can no longer activate the internal answering machine on the phone. Indeed, the "Answering Machine" option that was initially present in the dropdown menu of the landline phone has completely disappeared, and I am therefore unable to activate and configure the answering machine belonging to my phone's base. Moreover, I cannot access the external voicemail from my ISP. As a result, I cannot check my answering machine and find out who tried to reach me.

I thank you in advance for letting me know the procedure to get my internal answering machine back.

Thank you and thanks again.

2 answers

  1.
    baladur13 Posted messages 47322 Registration date   Status Moderator Last intervention   14 387
     
    Hello
    Excerpt from https://www.free.fr/assistance/2503.html 
    Using the DECT function (cordless landline phone)
    1 - Purpose
    The DECT function of the Freebox Revolution allows you to associate your DECT cordless handsets without going through their base.
    If you are using the DECT function of your Freebox Revolution, nothing unusual... your base (which was also your answering machine) is inoperative (it is no longer connected) and only serves as a charger for the handset.

    To restore functionality, you need to physically connect the base to the box.
    https://www.free.fr/assistance/420.html

    Answering machine of your ISP
    see https://www.free.fr/assistance/65.html
    -- 
     Very hard to catch a black cat in a dark room.
     Especially when it's not there...
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  2. Orphea
     
    Thank you for these responses.

    I will therefore have to come to a decision.

    Have a good evening.
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