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PHILIPS D455 landline phone stuck on "Silence"

MADININA972TOPAZE Posted messages 2 Status Member -  
fabien810 Posted messages 1 Status Member -
Hello,
Following a recent purchase, one of the 3 PHILIPS D455 TRIO phones is stuck on "silent."
Resetting, other "manipulations," no results.
Are the "buggy" devices sold by PHILIPS?
Thank you for your help.
Best regards.

2 answers

  1.
    MADININA972TOPAZE Posted messages 2 Status Member 10
     
    Hello,

    According to the PHILIPS D455 TRIO documentation:

    Page 23, Phone settings, Menu > Settings > Sounds > Silent Mode > Ok > Disabled > Ok.

    Page 36, Menu > Services > Reset > Ok.

    Nothing is working...
    9
    1. baladur13 Posted messages 47355 Registration date   Status Moderator Last intervention   14 400
       
      Sorry
      What does this Silence mode display on the handset screen?? A musical note with an x next to it?

      The only place in the manual where "silence" is mentioned is on page 13, where it says:
      Answering a call
      When the phone rings, you can select one of the following options:
      • Press "Pick up" or "Speaker" to answer the call.
      • Pick up the phone to answer the call if the auto answer feature

      (see 'Auto answer' on page 25) is activated.
      • Select [Silence] to silence the incoming call's ringtone.

      So, try during a call to press this silence (or the button below) that appears, probably on the screen.

      If that doesn't work, the best option is to go back with the trio to the seller... and have them acknowledge the issue.
      0
    2. fabien810 Posted messages 1 Status Member
       
      Hello, have you been able to solve your problem with your phone stuck in silent mode? I'm in the same situation and after trying activating/deactivating silent mode according to the manual, the problem persists.
      Thank you in advance for your reply.
      -1