Inactive Printer on MacBook Pro
Courgou
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Courgou Posted messages 11 Status Member -
Courgou Posted messages 11 Status Member -
Hello,
I bought an Epson XP 225 series printer. I was able to set it up without any issues on my MacBook Pro, using Wi-Fi, and I was printing without problems until two months ago.
Now, it doesn't print anymore for no reason.
When I press the "print" button, it says "printing in progress," but then I get an "error" message and nothing gets printed... nor does it scan...
I have downloaded all the necessary software and updates, but nothing works. I uninstalled and reinstalled the printer, with no results.
I should note that the photocopy function works well, and it also works fine with my Android phone.
Can you help me and tell me what to do?
Thank you for your help.
I bought an Epson XP 225 series printer. I was able to set it up without any issues on my MacBook Pro, using Wi-Fi, and I was printing without problems until two months ago.
Now, it doesn't print anymore for no reason.
When I press the "print" button, it says "printing in progress," but then I get an "error" message and nothing gets printed... nor does it scan...
I have downloaded all the necessary software and updates, but nothing works. I uninstalled and reinstalled the printer, with no results.
I should note that the photocopy function works well, and it also works fine with my Android phone.
Can you help me and tell me what to do?
Thank you for your help.
10 answers
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Hello,
and what exactly does the error message say?
It looks like a print job directed to an offline printer.
Has the printer name changed?
You should check in System Preferences / Printers that the correct printer is selected, and then when initiating the print job, ensure that the printer choice is the right one.
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Always provide your exact system configuration and read the entire response given
Have a good day :-) - Francis-
Thank you for the response, the error message is "error" on the task page...
However, at the top left of this page, it says "printer ready" ......
And in "printers and scanners" in "system preferences", there is only one printer.
Under the printer representation, it says: "EPSON XP-225 Series" and below, after a green light, it says: printer inactive. By default .... -
Seeing the indication "Printer inactive" is normal when the printer is not printing and is ready.
Hovering over the yellow error triangle, is there no more explicit message?
What happens if we turn off the printer, wait a few seconds, then turn it back on...- Ok, but there is no yellow triangle, just a small black circle with a little arrow pointing to the word "error" when I hover over this arrow, then the document to be printed appears on the screen....
If I turn off the printer and turn it back on ten seconds later, it doesn't change anything, and if I click on "resume printing," it shows on the tasks page: "Printing in progress," but nothing happens.... and the "error" line remains the same.
By the way, I forgot to mention that the "scanning" function works and scans the presented documents.... and they are saved, but I can't print them!!!
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