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EPSON STYLUS DX9400F Printer Jam

Epson -  
cocobello27 Posted messages 3 Registration date   Status Member Last intervention   -
Hello,

When I started printing, I didn't realize the sheet was sideways.
The printer pulled the sheet in, and it must have wrinkled inside. The problem is that I can't see it at all and I don't know how to extract it.
Thank you

1 answer

  1.
    cocobello27 Posted messages 3 Registration date   Status Member Last intervention   233
     
    Hello,

    Here is the help page about paper jams for your printer, I think this will help you: https://support.epson-europe.com/onlineguides/fr/dx9400f/html/trble_3.htm

    Best regards
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    1. Epson
       
      Thank you CCocobello27 for your response. Unfortunately, it doesn't help me because I can't see the paper that's supposed to be stuck inside and I don't know how to open the printer to access that paper.
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    2. cocobello27 Posted messages 3 Registration date   Status Member Last intervention   233
       
      It is not possible for you to open the scanner module?
      "If the error persists, check the sheet feed tray or the output tray and remove any jammed paper."

      Otherwise, as indicated, contact your dealer who will be very helpful!
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