Ciel Compta Evolution 9.0 Invalid Module ID Error
foulons59
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Eazzy -
Eazzy -
Hello,
I noticed this morning that I can no longer do anything in my accounting software.
I have no support and my software refuses to load my accounting elements with the error message "error: invalid module ID".
I tried calling support, and they told me it was related to Avast but that they couldn't help further.
I uninstalled Avast, but it didn't change anything!
Ciel is offering me a quote with support (they don't provide ad-hoc assistance), but the amount they requested has really put us off.
Does anyone have a solution???
I noticed this morning that I can no longer do anything in my accounting software.
I have no support and my software refuses to load my accounting elements with the error message "error: invalid module ID".
I tried calling support, and they told me it was related to Avast but that they couldn't help further.
I uninstalled Avast, but it didn't change anything!
Ciel is offering me a quote with support (they don't provide ad-hoc assistance), but the amount they requested has really put us off.
Does anyone have a solution???
10 answers
Contact an independent contractor (I am one) and I can assure you that he will be able to solve your problem (if he is competent).
Hello Docsteph, is there a lead to explore to guide us (antivirus, etc.)? I have a friend who encountered this error and is calling me for help, so if you can give him a hand, he would appreciate it.
I had the same problem this morning and like you, I called Ciel only to hear the same response. I am using Windows 7, I went to "Control Panel", "Programs and Features", then right-clicked on Ciel Compta and finally selected "Repair".
Everything went back to normal.
Everything went back to normal.
Hello everyone, as far as we're concerned, Avast is the source of the problem since this morning.
I asked Avast to declare the file lbr.dll as a false positive this morning; I have 2 ongoing support tickets but not much life at Avast.
You can open a ticket: https://support.avast.com/Tickets/Submit/&cls01&ptf01&lic01
We are on a network and 2 out of 3 workstations are protected by Avast, and 2 out of 3 Ciel Gestion Intégrale are not working...
I asked Avast to declare the file lbr.dll as a false positive this morning; I have 2 ongoing support tickets but not much life at Avast.
You can open a ticket: https://support.avast.com/Tickets/Submit/&cls01&ptf01&lic01
We are on a network and 2 out of 3 workstations are protected by Avast, and 2 out of 3 Ciel Gestion Intégrale are not working...
I just solved the problem:
go to avast
in scan go to quarantine
select the ciel file and click on "restore and add to exclusions"
then go to exclusions: search the pc for the ciel program and register it as an exclusion. Validate.
AND there magic magic ciel restarts!
NB: to achieve this, I had to first download the latest update of avast.
go to avast
in scan go to quarantine
select the ciel file and click on "restore and add to exclusions"
then go to exclusions: search the pc for the ciel program and register it as an exclusion. Validate.
AND there magic magic ciel restarts!
NB: to achieve this, I had to first download the latest update of avast.