WD My Cloud, connection issue Solved

Question

Hi!
So here’s my problem, I bought a WD My Cloud 2TB which I connected directly to my Neufbox. (I’m on Windows Vista). Everything was working wonderfully until this morning. When I turned on my laptop, I tried to connect to the WD but it was impossible. I had created a network drive for quicker access and there is a red cross on the drive icon. When I click on it, an error message appears. In the "network" tab, the icon that should normally display is not there.
So I tried to access the WD via the Android app I have on my mobile phone and I can get in!
Thinking the problem was with my laptop, I tried to access it with my desktop computer (which is also running Vista) but it’s the same issue as with the laptop.
I would need a bit of help from you as I’m starting to get a headache from searching for a solution...
Thanks in advance!

Configuration: Windows Vista / Chrome 36.0.1985.143

leaaa751 · Accepted Answer

Hi Sannin_WD, I followed your advice and reset the WD My Cloud to restore the IP settings, and miracle, it's working again!! Thank you so much for your help :D

Sannin_WD · Answer

Hello leaaa751,

The results of the tests you conducted and the description you provided suggest a connection issue rather than a problem with your WD My Cloud 2TB.

You mentioned that an error message appears as soon as you click on the drive icon. Since these error messages could normally indicate the source of what is happening, it would be good to know what it says ;)

Could you send us a few screenshots?

Have you tried restarting your Neufbox and re-establishing the connection afterward? A good idea would be to ensure that the steps outlined in the Complete Installation Guide (http://products.wdc.com/library/UM/FRA/4779-705103.pdf are being followed correctly :)

The learning center (http://setup.wd2go.com/?mod=product&device=mc) also suggests some good leads ;)

Let me know what happens next :)

leaaa751 · Answer

Hello Sannin_WD, and first of all thank you for responding to me :)

Here are the error messages that appear when I try to access my network drive

Yet, my WDmycloud is well detected on my local network

However (as I explained earlier), the icon (circled in red in the image) should be present and followed by the name "WDMyCloud"

As for the neufbox, I have already tried to restart it several times, but it doesn't work.
And I think I followed the instructions correctly to set up the WD on my network since at the beginning there was no problem

I hope I was precise enough this time :)

Sannin_WD · Answer

Hi leaaa751,

Thanks a lot for the screenshots :) It's quite precise :) ;)

I would suggest checking the antivirus/firewall settings, disabling them, and retesting, because apparently what's happening with the connection from the PCs is affected by factors imposing restrictions. Some users even uninstall the antivirus to get everything working again after receiving similar error messages.

I suggest testing the WD My Cloud desktop application ( https://learn.mycloud.com/default.aspx ) and see what the dashboard indicates regarding the status of WD My Cloud.

Have you already tried resetting the WD My Cloud to restore the IP settings to their default values? The default IP setting is DHCP and resetting does not erase your files (see page 109 here: http://products.wdc.com/library/UM/FRA/4779-705103.pdf )

Keep me posted :)

Sannin_WD · Answer

Great, leaaa751! :) :)  Enjoy it to the fullest! :)  Have a very nice day! :)

leaaa751 · Answer

Yes, thank you again, I will finally be able to finalize all my settings! :)

WD My Cloud, connection issue

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