Setracker app for children's smart watch
Krystel01
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Esecure Posted messages 9 Status Membre -
Esecure Posted messages 9 Status Membre -
Hello, for a few days now I have been unable to connect to the app. I have to re-scan my son's watch QR code and enter his username. Then I get the error message: "device number has been added failed." I uninstalled the app and reinstalled it, then re-registered my son's watch. I got a new error message: "device number already registered please contact your agent to restore." This doesn't make much sense. Does anyone have a solution or a contact to reach them? Thank you for your help, currently, I can't know where my son is or listen to his possible voice messages.
1 réponse
Hello,
Make sure you have a SIM card with internet credit and that there is no PIN code on that card.
Then check that the SIM card operator provides connectivity on the 2G network.
Try the steps explained here => https://securitemania.fr/blog-securite/montres-connectees-pour-enfants-mise-en-route-et-resolution-des-problemes/
As a last resort, ask the seller to reset the account linked to your watch.
Make sure you have a SIM card with internet credit and that there is no PIN code on that card.
Then check that the SIM card operator provides connectivity on the 2G network.
Try the steps explained here => https://securitemania.fr/blog-securite/montres-connectees-pour-enfants-mise-en-route-et-resolution-des-problemes/
As a last resort, ask the seller to reset the account linked to your watch.