no ringtone for incoming calls on skype Solved/Closed

Question

Hello,I no longer have a ringtone for incoming Skype calls.If I'm not in front of my computer when someone calls me, because I see calls from .... and well I can't answer, and thus I've missed 4 calls from my son in Africa (Togo) sniff sniff.Thank you for your help.Configuration: Windows 7 / Internet Explorer 10.0

jeannets · Accepted Answer

You didn't answer whether you were using headphones or speaker..

But I'm sure it's a configuration problem..

Either in Skype or in Windows sound... I have it too and it works.

Skype--->Tools--->Options--->Ringtone....and Audio Settings

Windows--->Control Panel--->Sound--->Playback... choose your sound output on a speaker.

Do you have yellow exclamation points in your "Device Manager"..??

jeannets · Answer

If you have headphones, it is the headphones that sound and you may not necessarily hear.

Otherwise, you need to go to the control panel ---> Sound and check your settings... There are also the Options in Skype ---> Audio.

Ninon1 · Answer

Good evening,
Nice of you to respond so quickly. But I must not have explained it well, here it is: when my son usually calls me, at the same time a window opens on my laptop with a call from... answer, there is also a ringtone, and now there is no more ringtone, so if by chance I happen to be in front of my PC at that moment, I answer the call, otherwise, like yesterday, I "missed" 4 calls.
However, when we converse there are no sound problems, just like when I do the echo test. So??? Sorry but my problem is not resolved.

Ninon1 · Answer

I'm on speakerphone when I do the echo test, I can hear my voice well;
No question mark in the configuration manager, as for the rest, I'm a novice and couldn't find anything. In the control panel, I have speakers enabled and below a non-active PC screen, and in Skype, I followed your instructions and found nothing wrong, at least to me!!!!! Sorry.
I don't know what to do anymore, but thank you very much;

jen · Answer

Hello, as Jeannets said, go to tools... options... ringtone... listen to the sound where it says disable. Doing an echo test does not test the ringtone.

jeannets · Answer

Which Windows do you have..? apparently win 7..??

In the Skype options ---> Sound... > you have a table that shows:

1° 'Choose when you play a sound' ... Ringtone must be checked

2° "Choose the sound to play" .......... Skype Ringtone (modern)

3° the button "Disable all sounds" must be displayed with this text

4° Click on the green triangle "Listen to this sound" ... it should play through your speakers.

5° Save.

If it doesn't work, it's not Skype's fault... You need to look for other applications on your PC that might be taking control of the sound output on the speakers.

Ninon1 · Answer

Hello Thank you for your advice, I just did the "manip," but it already said "enable all sounds," so now how do I know if it's working, if not just waiting for someone to call me? Thank you.

jeannets · Answer

I already explained to you in No. 4 how to test the ringtone sound.  All sounds are muted if you have the Activate button...  I told you in No. 3 that the "Mute all sounds" button must be displayed with this text  so you click on it until you get what is requested.

Ninon1 · Answer

Indeed, when I click on the green triangle, I hear the ringtone, so everything is fine, thank you thank you thank you and have a good day.

Ninon1 · Answer

As soon as I get a call from outside, don't worry okay? Thank you.

Ninon1 · Answer

Good evening, Yes, it works, everything is perfect Thank you

jeannets · Answer

Sure, it's all good... So, can you mark the subject as resolved  A+++

No ringtone for incoming calls on skype

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