View original (French)

Soft command awaiting injection into Parsifal?

Solved
lapinoutel Posted messages 58 Status Member -  
kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   -
Hello,

I would like to know what this means, since the 5th I have been waiting. Thank you very much

5 answers

  1. Stophe
     
    That means the order was entered in the front-office (SOFT) and has not gone through to the back-office (Parsifal). In other words, it’s blocked somewhere, either waiting for information or due to a software problem (this happens often).

    Ask a sales associate in the agency!
    1
  2. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 157
     
    Hi

    There are only people with access to Orange's systems who will be able to tell you.

    Try 3900
    0
  3. lapinoutel Posted messages 58 Status Member
     
    the problem is that people who have access to Orange systems are unable to explain to me! :)
    0
  4. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 157
     
    Who did you have or see? Where?
    0
  6. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 157
     
    My answer in July (and you don’t answer the questions) and you wake up in October… nonsense
    0