Livebox: We can receive calls, but can't make any. Solved

Question

Hello,

I currently have a problem since I changed my landline with my Livebox. Before, I had a main phone and smaller ones connected to the base.

I have therefore bought new ones since the others have become almost unusable. I chose the Swissvoice brand.

But the problem is that since I plugged in the new phones, I can receive calls but I can't call out myself.

Is the problem with the Livebox or the phone?
What can I do to make everything work properly?

Thank you for your help.

Sincerely,

TeddySeventy · Accepted Answer

Hello,  The problem is now solved.  SOLUTION :  The phone was originally set to "pulses", so we had to change the settings to "tones".  The issue was quite simple but indeed came from the FV/DC.  Thank you all for your help, see you soon.  Best regards,

TeddySeventy · Answer

Hello,  I'm bumping the topic. Could someone help me please?

SonyFan08 · Answer

Hello,

I work at Orange and your problem is quite difficult to solve,

We need to run tests etc.. But have you already rebooted your Livebox or performed a factory reset?

When you talk about a landline, is it a classic analog line or are your phones connected to the Livebox?

I have had cases like this before but it has never been the brand of the phones that was the cause.

The best thing you can do is to test with other phones to see if you have the same problem. If so, call 3900 and ask for a technician to come out.

Best regards.

--
Nothing is impossible, you just need a bit of imagination and determination...
Make Believe

Mr_Jack · Answer

Hi, Have you checked that the dialing mode on the phones is set to FV (voice frequency) and not DC (decimal)?  It would be surprising since the phones are new, but it would match your problem.

Ciscopro02 · Answer

Do your old phones still work? If so, try them out and let us know if you can make calls with them.

TeddySeventy · Answer

Hello,
We sold the old phones... But before unplugging them, they were working perfectly.
Thank you for your intervention, I hope we will find a solution...

But I don't think a reset of the Livebox will solve the problem, will it?

Ciscopro02 · Answer

It could, but without being able to test with another phone, it's hard to think otherwise.

TeddySeventy · Answer

So let's test the reset? At worst, if it doesn't solve the issue, it won't cost much.

Ciscopro02 · Answer

Indeed, I am in favor of this idea.

TeddySeventy · Answer

Alright, I'll take care of it as soon as possible. I'll keep you updated if the issue is resolved or not! :)

Ciscopro02 · Answer

Very well, good luck.

cedric59200 · Answer

Hello  for your landline issue  type in the address bar 192.168.1.1, password admin  thank you for replying to let me know if your issue is resolved

TeddySeventy · Answer

The reset has been carried out correctly but did not resolve the issue. Could it therefore be related to the phones?

Ciscopro02 · Answer

It's unlikely, it may come from the operator's SIP phone equipment. One idea would be to call them at 3900 and request a reboot.

TeddySeventy · Answer

I will therefore call Orange customer service soon.
It's reimbursed as well, right?
I'll keep you posted, and I'll let you know where the issue comes from once it's resolved, it might be useful for someone.

Livebox: We can receive calls, but can't make any.

15 réponses

Texture issues in enshrouded

Edit ad on leboncoin for free

Bigben rr30 alarm clock radio

Is basketzone.net a reliable site???

Is igfxtray.exe a trojan or not?

Disable hard drive password

Duration of unpaid filing with telephone operators

Where to rewatch temptation island...

Black screen at wakfu launch

My pc starts up correctly but my screen won't turn on: what should i do?