Paper jam Brother MFC .. but no paper!

torer40 Posted messages 61 Status Membre -  
 marie972 -
Hello,

My Brother MFC-J6510DW printer shows a "paper jam front / rear" message. I checked everything, and no paper or paper scraps are stuck inside!!

Do you have a solution? The printer is not old but is no longer under warranty..

Thank you.
Configuration: Windows XP / Firefox 21.0

8 réponses

_Sebou Posted messages 167 Status Membre 46
 
I have the same problem with my printer, it's excessively annoying! If anyone has found a solution? And not some nonsense "procedure" proposed by Brother... who apparently doesn't use their own printers. I suppose since the problem has never been fixed!
31
Muss
 
Hello, I hope you found a solution to your problem. If that's not the case and you still have an issue with the print heads, there might be a strip that has come out of its place; you just need to put it back, and that'll do the trick, no more paper jams.
0