System failure ink error Oxc19a0020

mamounette 38 -  
Jann31 Posted messages 717 Registration date   Status Membre Last intervention   -
Hello,
I can't use my printer (HP Photosmart B010 series) since I changed the cartridges: I turn it on, and the title message appears immediately + turn off and on again. I spent a day trying to fix the problem, but nothing works. The ink levels are recognized as full, but no actions are possible from the printer...
Thank you for your clear and simple help: I'm not good with computer language!!

Configuration: Windows 7 / Internet Explorer 9.0

1 réponse

Jann31 Posted messages 717 Registration date   Status Membre Last intervention   446
 
Hello,

Here are some suggestions for this error:
http://imprimante-en-question.blogspot.com/2010/12/multifonction-hp-photosmart-tout-en-un.html

If nothing works, the print head is faulty (CN642A or CN643A depending on the models).
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