Hello everyone, I just acquired a multimedia hard drive from STOREX, model CLUB MPiX-350, 200GB! So far, I have no complaints; my PC recognizes it perfectly, and after a full formatting and partitioning it my way, I was able to successfully transfer some video files!! And now, the problem!!!! I plugged it into my plasma TV, turned it on, and I am faced with an interface that is so complicated for my taste that I can't find my videos!!!!!! Of course, the user manual is completely outdated regarding navigation in the interface!! So, does anyone have the same model as mine, and can they provide me with the instructions to access my video files?? Thank you in advance!

Try formatting it to FAT32 instead of NTFS!

My computer does not recognize my Storex external hard drive?

Quelles sont les étapes à suivre pour formater un disque dur externe ?

Hi, I have the same gear as you, can you tell me what the USB cable that goes with it is like because I've lost mine; Thanks in advance

For g4b7, there is a button on the remote called "FILE", just press it and it should work... I have a Club MPix 355 and when I connect it to the TV, it works normally but everything is in black and white, not just the videos but even the menu is in black and white... Do you have any solution?? Thank you

I can't read the movies I have on my Storex. When I connect it to my TV, I only see: file library ROOT used: bytes that's all. Yet, there are movies on the hard drive.

I just acquired a CLUB MPIX 355 320 GB hard drive, and when I connect it to the TV, I see nothing at all—no files, no folders, no screen, no menu—yet my hard drive contains movies, photos, and songs. Please help. If you have encountered the same problem, did you find a solution? Thank you for your response.

PROBLEM WITH storex MPIX 357 I can no longer see the names of the files currently on my multi hard drive. However, I can still see some of them on the TV. The hard drive was purchased less than a month ago at CARREFOUR and is already broken!!!!!!. Only additional information. If I try to defragment, the OS reports that it has detected that the execution of the command chkdsk/f. has been scheduled for the storex volume. What is this about? Does anyone have any idea how to execute this command? Otherwise, how can I contact storex by email? I fear that my initial contacts with STOREX do not bode well for a serious company. Thank you to anyone who can provide me with a solution.

Hi, why do some video files show up fine on my Store 357 when I'm connected to the PC but not when I'm connected to my television? (Some videos are missing) I suspect it's a format issue like DVD or something else. Can you explain to me how to fix my problem? Thank you.

My Storex is not functioning properly; when I connect it to my TV, it shows "PLEASE WAIT" and doesn't do anything. What can I do???? Thank you very much.

Issue with my STOREX : CCM

114 answers

Answer 1 / 114 - Best answer
The best answer is the one that has been validated by our teams.
Jose974
Try formatting it to FAT32 instead of NTFS!
134
1. pimpon31
  
  Salut, I have the same issue; you say that it should be formatted in FAT32 rather than NTFS: but how do you do it? I've tried everything and I can't manage it. Thank you for your help.
  
  0
2. tontondid
  
  @pimpon31Read further in this topic: download the free software SwissKnife (for example on telecharger.com) and let yourself be guided once the software is installed and running.
  
  0
3. ANTOINE
  
  @pimpon31Hi everyone, I have a problem with my Storex 355
  I formatted the hard drive and now I can only view the files on my PC and I can't see them on the TV anymore. If anyone has the solution, thank you.
  
  0
4. dimarjo8
  
  @ANTOINEHello everyone, I have the same problem as Antoine. I thought I was doing the right thing by formatting my external hard drive Storex Mpix-351. Actually, my folders appear on the PC but no longer on the television. So I seem to have deleted the reading software or something like that. Is there a solution?
  
  0
5. VALENTIN 15
  
  I'M THE SAME AS ON THE COMPUTER, I THINK I SHOULD REDOWNLOAD THE READING SOFTWARE BUT I DON'T KNOW WHERE.
  PS: I OWN AN MPIX355.
  
  0
Answer 2 / 114
Phoenix-3000
Read my message from 05/08/2008, there may be your solution.
30
Answer 3 / 114
MIMI
I can't read the movies I have on my Storex. When I connect it to my TV, I only see: file library
ROOT used: bytes
that's all. Yet, there are movies on the hard drive.
21
1. raf
  
  I have the same problem with a Storex mpix 356 of 320 GB.
  
  0
2. Gnou
  
  @rafsame problem on the mpix 357 that I just bought.
  I can no longer see the files on the OI even though they are present on the sisque as I am using 52% of the memory and can see part of it on the TL;
  If I want to defragment, the system tells me to run chkdsk/f.
  What is this and of course STOREX is no longer responding.
  WHAT A RIP-OFF !!!!
  
  DOES ANYONE HAVE AN IDEA ON THE NEXT STEPS TO TAKE?
  
  0
3. amjord3
  
  @GnouHello
  
  I have exactly the same problem with my mmpix357 which is no longer recognized by my computer. Did you manage to get it working again? What is the procedure? I’ve tried everything and nothing has worked. Don’t buy this brand anymore and boycott it... it’s crap!
  Under warranty they replaced it for me twice to no avail! Now the warranty has just expired and I wonder if it’s worth repairing it when I can get a brand new one for the same price, but I will complain to Storex because there are many returns at CARREFOUR. I see that I'm not the only one facing these issues! If there are hidden defects, even without a warranty, repairs should be covered 100%. I speak from experience.
  You can reply to the address above if... you have a solution to propose.
  
  THANK YOU IN ADVANCE
  
  A furious internet user!
  
  0
4. didi
  
  Hello,
  I just got scammed. I bought a Storex multimedia hard drive Mpix-457 HDMI at Carrefour, but the multimedia part doesn't work.
  So I'm going to return it; it's a scam from Carrefour.
  Thank you.
  
  0
Answer 4 / 114
boby840
Hello

I have the same problem as you, after formatting my multimedia external hard drive Storex it shows "ROOT folder", how did you manage to get it working again?

Thank you
14
Answer 5 / 114
mimi
I just acquired a CLUB MPIX 355 320 GB hard drive, and when I connect it to the TV, I see nothing at all—no files, no folders, no screen, no menu—yet my hard drive contains movies, photos, and songs. Please help. If you have encountered the same problem, did you find a solution? Thank you for your response.
9
1. kaly
  
  Hello, I have the same problem as you with my Storex. There are movies inside; when I plug it into my PC it works, but as soon as I plug it into my TV, nothing happens. I have checked the connections, though. I would like to know if you found a solution. Thanks in advance.
  
  0
2. paca
  
  Hello, I also have this problem, nothing on the TV, it loads, there are ^ and nothing happens, plus it's in Spanish saying buscando, before it was working very well.
  
  0
3. jason
  
  I also had a lot of issues with my MPIX 355 (320G°)
  One day it sees the hard drive and sometimes it doesn't (a USB stick connected to the front port is only visible when the hard drive is not recognized!
  I managed to fix the problem: Simply by changing the hard drive (120GB)... since then NO MORE PROBLEMS!!!
  Is it related to large capacity drives??? (to check with Storex)
  
  0
4. amjord3²
  
  @jasonHello Jason
  
  Excuse me! I'm absent so I'm responding late to your email and I want to thank you; the STOREX MPIX 357 issue is resolved!... It has been thrown in the trash after 1 year and 2 months of service. The reason... repair costs were too high!
  
  Additionally, I have another small piece of information to ask you. I can no longer open Google Earth once it's downloaded.
  The error is as follows: this add-on is on an unavailable network, Google Earth MSI, what is the procedure? Thanks in advance
  amjord3
  
  0
5. richard_du_91
  
  Try connecting your multimedia external hard drive with a high speed HDMI cable 30 V min to your TV; it should work normally.
  
  0
Answer 6 / 114
vr
Hello, I have a CLB mpix-355. I've connected it to my PC and it recognizes it, but it doesn't show up in my computer.
8
Answer 7 / 114
pognia
Hello to the pros of problems, I have a pmix 355 hard drive, when I connect it to the TV it shows me the message
root uses bytes but no film, how do I access the videos? Thanks a lot, Pognia.
7
Answer 8 / 114
pimpon31
Hi everyone,

I have a problem with my storex mpix 350. I made a mistake while it was connected to my TV: I selected VGA mode, and since then, it’s impossible to read anything on the TV, while it works on the computer. Can someone help me? Thanks.
7
Answer 9 / 114
Simon35
my computer does not recognize my storex external hard drive?
7
Answer 10 / 114
imadimane
Quelles sont les étapes à suivre pour formater un disque dur externe ?
5
1. clin_d_oeil
  
  Hello, did you find out how to format your external hard drive? I have the same problem as you; it doesn't appear in My Computer. Thanks.
  
  0
2. claude
  
  @clin_d_oeilHello, I have the same problem. Did you get a response? When I connect my OTG Mobi disk hard drive, it is not recognized by my PC "USB device not recognized". Yet under XP, the hard drive was plug and play and worked very well before.
  
  0
3. papay900
  
  @clin_d_oeilHello
  my Storex Mpix 252 B
  crashes my computers
  what to do
  it doesn’t even show up on the desktop
  thank you
  bye grandpa
  
  0
4. jacki
  
  Hello, my problem is as follows: my Storex multimedia hard drive crashes the computer when I connect it. And on my TV, there are two horizontal lines appearing on the screen that prevent me from watching movies properly. What should I do? Please help me.
  
  0
Answer 11 / 114
jeje
For g4b7, there is a button on the remote called "FILE", just press it and it should work...
I have a Club MPix 355 and when I connect it to the TV, it works normally but everything is in black and white, not just the videos but even the menu is in black and white... Do you have any solution?? Thank you
5
1. VANARN
  
  Hi
  I had the same problem as you, and I found the answer on the mpix-355 site (www.storex.eu).
  SOLUTION: go to the menu of your MPIX graphical interface, then go to SETUP and then PREFERENCES, and there find a tab related to display, then select PAL (video standard in force in France), then exit SETUP. And BAM, the color is magical!!!
  
  0
2. rony-henry
  
  @VANARNHello,
  
  I'm looking to get the STOREX Club MPIX-355 500 GB! But the problem I'm encountering is that it stays in standby mode when I connect it to my LCD screen!
  
  Does anyone have a solution for this issue?
  
  Cheers!
  
  0
3. vanarn
  
  @rony-henryHello, have you thought about switching the switch at the back of your hard drive to the PLAY position?
  
  0
4. steinier
  
  @VANARNI tried, but it's still in black and white...!
  
  0
5. LOLOTTE587
  
  still black and white even with PAL SNIFFFF
  
  0
Answer 12 / 114
jean
Hi, why do some video files show up fine on my Store 357 when I'm connected to the PC but not when I'm connected to my television? (Some videos are missing) I suspect it's a format issue like DVD or something else. Can you explain to me how to fix my problem?
Thank you.
5
Answer 13 / 114
jh
impossible to record TV with STOREX HMS 362, completely pointless user manual
5
Answer 14 / 114
Phoenix-3000
Problem solved.

I just had to do an update using a USB key (after contacting Storex, who sent it to me by email) placed IN FRONT of my Storex, on which I had saved their file in the root.

See my previous messages for the configuration that caused me so many problems (for example, after formatting in NTFS, my update had to go through the use of a USB key necessarily placed on the front of my STOREX, a step that Storex forgot to mention to me).

Everything is working wonderfully now (knock on plastic and I'm crossing my fingers! to keep it that way).
4
1. oualou
  
  You say: "I just had to update using a key (after contacting Storex, which sent it to me by email) placed IN FRONT of my Storex on which (the key) I had saved - in the root - their file."
  Do you still have that file and, if so, can you send it to me? I have the same problem as you...
  Thank you in advance.
  
  0
2. unhappy client
  
  from now on (January 2011) storex doesn't even bother to respond to users of the pocket mpix252... result, the same problem as other posts, but no solution... thanks storex
  
  0
Answer 15 / 114
alex
Storex problem

It's been two and a half months since I bought a Storex MPX-357 500GB and it’s already not working. It’s really crap.

And sometimes the CD inside doesn’t spin or the files are not detected.

Does anyone have a solution?

Please.
3
Answer 16 / 114
imadimane
My computer does not recognize my Storex external hard drive?
2
1. morad34
  
  Hi, I had the same issue. I bought a Club MPix 355 500GB. At first, it didn't recognize it. Then I sent it to them and they supposedly repaired it, but when I received it, the same problem was still there. They didn't even want to cover it under warranty, so I dropped the matter and bought another one for myself. Storex is total crap.
  
  0
2. gege
  
  @morad34FOR Christmas 2007, my children gave me a STOREX club MPIX 355. I was never able to use it; it crashed my computer, everything was messed up, and it never worked.
  Thank you for your help.
  REGARDS
  gege
  
  0
3. jnp59
  
  Hello.
  I have a similar problem. I have a portable STOREX: a Pocket. At first, it was recognized without any ambiguity and worked perfectly. For a few months now (after changing the hard drive and reinstalling Windows), there has been an issue:
  1)) After plugging it into the USB port, detection seems to be successful. The detection message appears. 2°) Almost immediately, another message appears, indicating that a problem has occurred. The disk does not show up in My Computer, nor in Disk Management. I chose the NTFS file system. Could this be the cause?
  
  0
4. med
  
  zaz
  
  0
Answer 17 / 114
didier
Hi,

I have the same gear as you, can you tell me what the USB cable that goes with it is like because I've lost mine;
Thanks in advance
2
1. chris
  
  I am interested in the cable. I also lost mine. Where can we buy the same cable?
  What is it like?
  Thank you very much.
  
  0
Answer 18 / 114
Gnou
PROBLEM WITH storex MPIX 357

I can no longer see the names of the files currently on my multi hard drive. However, I can still see some of them on the TV.
The hard drive was purchased less than a month ago at CARREFOUR and is already broken!!!!!!.
Only
additional information. If I try to defragment, the OS reports that it has detected that the execution of the command chkdsk/f. has been scheduled for the storex volume.
What is this about?
Does anyone have any idea how to execute this command? Otherwise, how can I contact storex by email?
I fear that my initial contacts with STOREX do not bode well for a serious company.
Thank you to anyone who can provide me with a solution.
2
1. amjord3
  
  Hello
  
  I will see if my STOREX disk can be exchanged without warranty because it's the third one. Should I complain to STOREX or boycott the brand, since all the internet users are complaining? This device is no longer recognized by the different computers. I have tried everything and nothing works. If someone has a solution, please reply to me.
  
  Thanks in advance
  
  amjord3
  
  0
2. tontondid
  
  @amjord3Hello,
  The best thing is to call Storex customer service to explain your issue. I know, it's a premium-rate number but they can call you back and it might be worth it. I had a sound issue that was only coming through one channel, and the hard drive exchange through Carrefour's customer service didn't solve it.
  I called Storex customer service, who opened a case number for me and sent me a return envelope for the equipment with postage due. The device was returned to me repaired 10 days later; the problem was due to a ribbon cable that was originally incompatible and was therefore replaced. Since then, no issues, everything works fine.
  Good luck.
  
  0
3. amjord3
  
  @tontondidHello and thank you for the response, unfortunately it came too late! ... I lost my mind with this damn STOREX 357 hard drive, I threw it in the trash, it was only a year and a half old. All my memories lost!... I add... repair is too expensive. Tell all internet users to boycott this brand, I’m going to get an Iomega, it's safer! Thanks again.
  amjord3
  
  0
Answer 19 / 114
gui
My Storex is not functioning properly; when I connect it to my TV, it shows "PLEASE WAIT" and doesn't do anything.

What can I do????

Thank you very much.
2
Answer 20 / 114
alex9081
UP
1
1. amjord3
  
  Hi!
  
  I’m away from home and I’ve just seen your message; unfortunately, I’m in the same situation as you.
  Given the cost of the repair, I had to buy another one.
  
  Talk to you soon!
  
  amjord3
  
  0
2. sissi
  
  La tablette Storex (ezee'tab7 color) of my daughter won't turn on and won't charge anymore, what should I do?
  
  0
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