Issue with my STOREX Solved

Question

Hello everyone,
I just acquired a multimedia hard drive from STOREX, model CLUB MPiX-350, 200GB!
So far, I have no complaints; my PC recognizes it perfectly, and after a full formatting and partitioning it my way, I was able to successfully transfer some video files!!
And now, the problem!!!!
I plugged it into my plasma TV, turned it on, and I am faced with an interface that is so complicated for my taste that I can't find my videos!!!!!!
Of course, the user manual is completely outdated regarding navigation in the interface!!
So, does anyone have the same model as mine, and can they provide me with the instructions to access my video files??
Thank you in advance!

Jose974 · Accepted Answer

Try formatting it to FAT32 instead of NTFS!

alex9081 · Answer

UP

imadimane · Answer

My computer does not recognize my Storex external hard drive?

imadimane · Answer

Quelles sont les étapes à suivre pour formater un disque dur externe ?

Pec · Answer

If you can't find your files, click on the "setup" button on your remote and in the "sort" section, set it to sort by folders (this is to be done when you have the menu on screen).  There you go, see you later!

didier · Answer

Hi,  I have the same gear as you, can you tell me what the USB cable that goes with it is like because I've lost mine; Thanks in advance

g4b7 · Answer

I just bought one, a 500 GB, but my problem is that I want to see the folders, not the files. In the manual, they say to go to the display menu, but I don't have the display menu in setup. Please explain to me. Thank you.

jeje · Answer

For g4b7, there is a button on the remote called "FILE", just press it and it should work...
I have a Club MPix 355 and when I connect it to the TV, it works normally but everything is in black and white, not just the videos but even the menu is in black and white... Do you have any solution?? Thank you

VANARN · Answer

I have just acquired a DD MPIX-355 that works correctly; however, I have a problem with the USB. My PC is equipped with USB 2.0, the DD operates in USB 2.0 (as stated in the documentation) but when connected to the PC, it correctly detects the DD as a high-speed device (USB 2.0) but tells me that there is no high-speed port available for the DD, so the DD works but at low speed (USB 1.1). Have you encountered a similar problem? Thank you for your help.

jeje · Answer

thank you for your response...... it suits me well...... but we must not forget to turn it off and turn it back on after entering the menu...... (at first I turned it off then back on, and I thought it wasn't working for me)........  for your problem, try changing the USB port because your PC only has a certain number of high-speed USB ports and they may all be occupied.......

jeje · Answer

slt VANARN......... I don’t really know what to say to you, this thing seems pretty weird...... the only thing I can suggest is to go to the STOREX website and check out the online technical support........ explain your problem well and they’ll get back to you by email within 48 hours..... they really do respond because I tried for the problem I had without expecting a reply, but I was surprised to receive an email from them.......... I think you have nothing to lose trying that........... @+

MIMI · Answer

I can't read the movies I have on my Storex. When I connect it to my TV, I only see: file library ROOT used: bytes that's all. Yet, there are movies on the hard drive.

alex · Answer

I have the same problem as you, there are only files with weird names and nothing else, thanks.

mimi · Answer

I just acquired a CLUB MPIX 355 320 GB hard drive, and when I connect it to the TV, I see nothing at all—no files, no folders, no screen, no menu—yet my hard drive contains movies, photos, and songs. Please help. If you have encountered the same problem, did you find a solution? Thank you for your response.

Gnou · Answer

PROBLEM WITH storex MPIX 357

I can no longer see the names of the files currently on my multi hard drive. However, I can still see some of them on the TV.
The hard drive was purchased less than a month ago at CARREFOUR and is already broken!!!!!!.
Only
additional information. If I try to defragment, the OS reports that it has detected that the execution of the command chkdsk/f. has been scheduled for the storex volume.
What is this about?
Does anyone have any idea how to execute this command? Otherwise, how can I contact storex by email?
I fear that my initial contacts with STOREX do not bode well for a serious company.
Thank you to anyone who can provide me with a solution.

jean · Answer

Hi, why do some video files show up fine on my Store 357 when I'm connected to the PC but not when I'm connected to my television? (Some videos are missing) I suspect it's a format issue like DVD or something else. Can you explain to me how to fix my problem?
Thank you.

popof · Answer

delete the blank about file from your computer and that's it

manon · Answer

Hi!  I'm looking to buy a media hard drive, so I'm doing some research... On Pixmania, I saw the Storex and it looks like it has a screen, but it doesn't mention it in the description... So does it have one or not? Thank you!

jeaude · Answer

Hello,  I just read your message, I have the same problem – the interface and the movies are in black and white... I'm glad to have read the solution to my problem, I immediately tried the SETUP > PREFERENCE procedure but on my interface "Preference" is not active (it's grayed out) :-( How did you manage to make it active? It's also an MPIX 355 Storex Thank you for your answers...

tank1 · Answer

Hello,  In the manual it says: In the "DISPLAY MENU", you have the choice between two options: "BY FOLDERS" and "BY FILES".  I can't seem to get to this menu, could someone please help me?  Thanks!

jeje · Answer

for Tank1,  actually in the manual they are mistaken for this command, I don't know why.............but it is simply a button on your remote called "FILE"........if the screen displays by file like at every startup of your hard drive, you have to press this button to switch it to folder mode, and vice versa..........

Diff · Answer

Good evening, a month ago I bought a Storex Club Mpix-252 120GB hard drive. After the purchase, everything was working fine. The file transfer was working and I could watch my movies on my television........But a week ago I wanted to transfer files to the hard drive. When I connected it via USB 2.0, the computer made the connection sound, but when I opened my computer, the hard drive icon was not displayed. I went to check the device manager, the hard drive was displayed there but the manager said, "The device cannot start (code 10)." I then uninstalled the device and when I reinstalled it, during the automatic installation by Windows, the message "An error occurred during the installation. The device may not function properly." appeared in the status bar. And the same problem as before then occurs in tasks.......... I don't know what to do anymore.... If someone could help me it would be very kind.. THANK YOU IN ADVANCE!!!

tontondid · Answer

Good evening, do you have the possibility to test it on another PC (with XP, it's easier)? If it's recognized normally, your hard drive is not faulty, but you have a problem with your PC, maybe the USB connection. Try changing the USB port, then change the USB cable if it's still not recognized normally. If, on the other hand, your hard drive does not work on the other PC, then I recommend customer service. Good luck and keep me updated.

Diff · Answer

Hello,   Yes, I have the possibility to test my hard drive on another computer with XP, but I will have to wait until Thursday because I need to try it on the computers at my school.    Thank you very much for your advice, I will keep you updated on the progress of my actions.

chgreg de chnord · Answer

GOOD EVENING  I'm having a problem with a Storex Club Mpix 355 500 GB multimedia external hard drive  the remote control doesn't work, after having of course removed the plastic protection from the battery before putting it in, despite all that there is no response from it. Do you think the battery might already be dead without even having used it? HELP ME!! Because without a remote control, there's no way to configure it, and it's rather annoying...

Chris.G · Answer

Hello,  Is there a way to do a random read of the files on a Storex 357 hard drive?  Thank you

djbob14 · Answer

Hello,   I have a STOREX CLUB MPIX 355 500GB hard drive, and I'm very happy with it. That said, I have a minor issue with it, and I would appreciate a little help. So, I've put a few movies on my hard drive, including 99 Francs (with Jean Dujardin), but when I try to play it on the TV, it doesn't work, as if I don't have the right codec... ===> Just to clarify, it’s in .avi format... But the other movies on it work fine even though they are also in .avi... I tried deleting it and copying it again... same issue... when I watch it on my PC, it’s fine; it plays well and everything...   So my question is the following: do I need to download software to encode my .avi files to DivX for this type of hard drive?   A small additional concern, while reading about the issues with this hard drive here, I saw there was software called "VIRTUALDUB" that might meet my needs... I actually need the version earlier than the current one because according to a user who left a comment here, I need to encode .avi to DivX.3 or .5, not .6, and so the download link for version 1.4.13 is not working...   Thank you in advance...

tontondid · Answer

Hello, I have the same problem with an mpix357 that doesn't support the codecs of my .avi videos from my digital camera. I contacted customer support and according to STOREX, it's actually an issue of the files being overly compressed. The proposed solution is to encode the videos in another compatible format, such as .mp4. For this, I used the software "super" which is available for free at the following link: https://www.clubic.com/telecharger-fiche19891-super.html Regarding the different versions of DivX, I can't answer that; it's up to you to choose the one that's compatible with your mpix. It's a shame that it has to come to this to watch .avi videos, a format that is supposedly compatible according to STOREX in the mpix manual. Good luck with the encoding!

stryke · Answer

Hello, I just bought a Storex Club U2-350 320GB external hard drive and my computer running Vista won't install the drivers that are on the CD provided with the external hard drive, and the Storex website doesn't allow me to download the drivers. What can I do?

tontondid · Answer

Hello, Normally, Stryke, you shouldn't need to install a driver with Vista; it should be like with XP. The driver to install is only for Windows 98SE. Have you tried connecting your hard drive to your PC without trying to install anything first? Normally, your PC should automatically recognize the hard drive.

stryke · Answer

Hello,  I tested this and actually the computer recognizes a Hitachi instead of a Storex.  Additionally, I tried it at a friend's place who is on XP and it works fine there.

VANARN · Answer

Hi, by now you must have found a solution, but if not, use the "file" button on your remote, and you'll see a more readable directory appear.

stryke · Answer

Well, I have the DDE detected, but during the installation of the hardware, it tells me that it could not install the device because there is an entry missing in the driver installation file.

tontondid · Answer

Hello Styke, So, if I understand correctly, your STOREX hard drive is recognized as a HITACHI hard drive, which is not unusual since it must be the actual brand of the hardware inside the case, but you have a driver issue under Vista. I only see 2 possible solutions: either you bring your hard drive back to where you bought it for a refund by explaining your problem, or you send an email to STOREX customer service (Support@storex.eu) who will reply to you within 48 hours, but with no guarantee of an effective solution. It's up to you, but don't wait too long if you don’t want to end up with a hard drive that may be incompatible with your operating system, until STOREX develops the appropriate driver.

vir · Answer

Comment formater en FAT32 ?

tontondid · Answer

Hello Vir, To format in FAT32, the easiest way is to use the Swissknife utility, which can be downloaded for free from the Storex website, by going to: http://www.storex.fr/storex/htm/scripts/support_produit.asp?categorie_produit=Disque+dur+multim%E9dia&Submit=Valider&nom_produit=CLUB%20MPiX-350 This utility is of course not exclusively intended to be used with the mpix350 and works with any disk to be formatted or partitioned. It's worth noting that the mpix supports being divided into 4 partitions, which I have done on my side.

vir · Answer

When I plug in my Storex 252 and go to My Computer, it shows 4 different disk drives and additionally, I cannot transfer files as it indicates to insert a CD. It does not recognize it as a hard drive but as a CD drive.

tontondid · Answer

Hello Vir, Are there 4 different disk drives counting your internal hard drive and your CD drive, or even your burner? If so, that’s normal, your Storex is the 4th one. If not, it means your Storex is partitioned into 4, which seems odd unless you did it yourself on purpose. What CD is Windows asking you to insert? Is it the Windows installation CD? If so, follow the instructions. As for your last remark, strange, strange. I don’t see how that could happen, unless maybe with an improperly installed driver, which you could only have done voluntarily. So what is your operating system? Windows 98? 98SE? XP?

tontondid · Answer

Hello, I'm replying to hornet1976: For the output container, it should be mp4 and not avi; otherwise, you're not changing the file format (avi is the format of your source file, not the format of the output file after re-encoding, which you want to be mp4). For the output video codec (video codec of the output file), it’s correct: mpeg-4. For the output audio codec (audio codec of the output file), set it to AAC. For video scale size, set it to: no change. Keep the other parameters at default: video bitrate at 1248 kbps and audio bitrate at 64 kbps, with sampling frequency at 44100. It should work now. Good luck!

vec91 · Answer

Good evening,  Well, well, I also have a similar problem: I recently acquired a mpix-355 500 Go, thinking I was getting a good deal to play my mpg files on the TV (files recorded on the PC's hard drive via FreeBox and Free Multimedia Center).  Well, while the files transfer without issue to the mpix, there's nothing I can do to view them on the TV: the files show up in the menu but when you click to start them, you only get sound! No video! (whereas on the PC they play perfectly with VLC, PowerProducer, WinAmp and others...)  Since it smells like a codec issue, I did a bit of digging: MediaInfo gives me the video characteristics: MPEG2; this format is indeed listed in the Storex documentation.  The support team I contacted gave me the same response: data too compressed (as if!) and the need to re-encode with RI4M. But I'm much less interested in that because if I have to re-encode every time I record mpg on the PC (in mp4 or divx for example), with the time it takes for each re-encoding... I might as well just burn it directly to DVD (especially since my DVD player accepts the mpg file format as it is!)  I have a strong impression that STOREX is somewhat overstating its compatible formats when it claims MPEG, MPEG1 & MPEG2. When contacted, they respond to me but always miss the point!  Sincerely,

tontondid · Answer

Hello, Yes, it’s a bit of an easy answer from customer service to brush it off by recommending a re-encoding when the original format should be supported according to the STOREX manual. I don’t know if the problem comes from the decoding chip that may not be suitable, or from the firmware that could, in this case, be updated, if of course STOREX bothers to make a new version available, which I doubt given the “basic” style of the customer service response. If someone knowledgeable has an idea, I’m interested. Best regards...

COEURFIDELE · Answer

Good evening Alex. I have the same model as yours and I downloaded IZARC in French and it's working fine. Did you download STOREX in French as well? If not, you can leave them a message and they respond very quickly. Good luck!

atamaro95 · Answer

I had a similar issue. My Storex (purchased in Dec 06) could read all file formats (.avi, mpg1, mpg2, mpg4 & vob) but some folders where I had organized my videos were not accessible.  After a firmware update proposed by Storex, all my files & folders are now accessible, but the mpg2 & 4 files as well as vob can no longer be read by the hard drive. Since I record movies on my PC via an external TNT tuner in mpg2, I am forced to convert them to avi with an old AVS software I purchased 4 years ago. The Storex.eu support only suggested re-encoding with RI4M and could not (or did not want to) explain the cause of the bug.  Furthermore, I have a 120GB Pocket Club mpix purchased in June 06 that I am very satisfied with; I just hope it won't fail me too soon.

reda · Answer

Salut, j'aimerais savoir comment faire pour que mon ordinateur reconnaisse le club mpix-355 sous XP.

fighter · Answer

Hello, I would like to know when I connect my Storex mpix 355 to my LCD screen, I don't see the names of my videos, photos, and music displayed in the interface, which is annoying especially for the videos. I have to open them one by one to find the right one, and I have several hundred... Could you please help me?

COCO · Answer

Hello, small problem with the Torex 356 320GB, music files are fine but video files have bad sound, it sounds like they're underwater when they talk. Thank you for your help.

COCO · Answer

Bonjour, j'ai téléchargé 4 fichiers vidéo sur mon mpix 356storex320go. Deux ont un son normal et les deux autres pas beaucoup. Merci de me dépanner et de me dire comment faire pour le son.

vec91 · Answer

Hello,  Have you downloaded the update meant to fix the sound issues from the Storex website? ("bank30.zip", 0.99 MB). Once downloaded, copy it to the mpix drive (in USB mode), then reconnect it to the TV using the scart (in Player mode): upon startup, the update file is detected and the process occurs automatically (you'll see a series of WRITE, ERASE... on the screen).  When it's done, go back to the PC (in USB mode) and delete the bank.zip file before reconnecting (in Player mode) to the TV.  Does this improve things?  For me, I regained the lost sound on vob files. However, for mpg files from the Freebox via FreMultimediaCenter, there's still no image! I have to re-encode the data every time (damned).  I noticed that if the original video encoding was in CBR and switched to VBR, regardless of the frequency chosen, it works fine.  PS: I've also done some tests with DVDPatcher, which usually allows, by only changing the header of the files without re-encoding, to make video files recognized that are not recognized (e.g. with TMPGenc Author)... Too bad, with the mpix that's not enough (at least with the tested settings). To be continued...

colco · Answer

Hi everyone, got a little issue myself: I have a mpix 355 500 Go. On the PC, no problem, but when I plug it into my TV and go into the folders, I can't find them all and especially the music folder which is particularly annoying. Plus, when I have a folder containing other folders, it can't access the subfolders. If anyone can guide me on the solution(s) to apply, I thank you in advance. ;-)

storexout · Answer

Hello, I have a Storex mpix 355 hard drive that works very well, I'm very happy with it. My issue is simple: I've lost the video cable, S-VHS to the 3 RCA plugs. I can't find it anywhere. It's not a big deal, a cable is just a cable, it shouldn't be hard to find another one, and that's where I've been disappointed because despite quite a bit of searching, I haven't found one. I wrote to Storex customer service and I'm waiting for a response. If by chance you have been in my situation, could you please let me know an address where I could get another one? Thank you in advance.

marjo · Answer

Hello, I lost the cable that connects the Storex to the TV, does anyone know where I can buy another one???  Apparently it's not common :o( Thank you in advance

ABIALABIE · Answer

Hello, I have been experiencing a problem for a month with my STOREX 355 multimedia hard drive of 320 GB. When I turn it on, after a few minutes it goes directly to access and the STOREX homepage is displayed on the screen, and the search starts then stops, and then nothing. The remote control also can no longer provide information to the hard drive; I thought it was the remote control's battery, but nothing worked. I believe the hard drive has an issue because I can access the hard drive with my computer without any problem, and when I connect it to the TV, only the STOREX homepage is displayed, the search starts and stops, and then nothing. Please help me, I am desperate, and the unfortunate thing is that I live in Gabon and cannot send the drive to France. Anyway, please help me. Thank you in advance.

couscous02 · Answer

Hello, I have a problem with my external multimedia hard drive Storex Club Mpix 351 of 320 GB. When I plug it into my PC, it says unrecognized device. So, I changed the cable thinking that was the issue, but it's still the same. Please help me.

chris · Answer

I lost my USB cable for my Storex Club Mpix-355. Can someone tell me where to find the same one? Is it a special cable? They don't have it at the store where I bought my Storex (Boulanger). I bought a cheap one (1 euro) online (Male Male) and it doesn't work!! HELP!! Thank you for your help...

huxley · Answer

I have a problem with my mpix 355 500GB   I formatted my PC and put all my folders on the disk  I reinstall, I put my files back, and for now, nothing special   Today I connect my disk to the PC, it recognizes it but does not read it  and it shows me   device timeout expired   the specified I/O operation on \Device\harddisk.1\dr4 could not be completed before the timeout expired   and that's all   why? and what to do?

huxley · Answer

I have a problem with my mpix 355 500go   I formatted my PC and put all my files on the disk  I reinstall, I put my files back and so far nothing special   Today I connected my disk to the PC, it recognizes it but does not read it  and it says   device timeout expired   the specified I/O operation on \Device\harddisk.1\dr4 could not be completed before the timeout expired   and that's all   why? and what to do?

huxley · Answer

I have a problem with my mpix 355 500GB   I formatted my PC and transferred all my folders to the drive  I reinstall, I put my files back, and for now, nothing special   Today I reconnect my drive to the PC, it recognizes it but does not read it  and it shows me   Device timeout expired   The specified I/O operation on \Device\harddisk.1\dr4 could not be completed before the timeout period expired   And that's all   Why? And what should I do?

gui · Answer

my storex has a problem in that when I connect it to my TV the screen shows PLEASE WAIT continuously.  DO YOU HAVE ANY IDEAS ON HOW TO FIX THIS PROBLEM????????  THANK YOU BEST REGARDS

gui · Answer

My Storex is not functioning properly; when I connect it to my TV, it shows "PLEASE WAIT" and doesn't do anything.   What can I do????   Thank you very much.

theshield911 · Answer

I just bought a STOREX MPIX 355 HDD and I can't read certain files like MKV. Is there a solution or an HDD that can read everything? Thanks...

alex · Answer

Storex problem

It's been two and a half months since I bought a Storex MPX-357 500GB and it’s already not working. It’s really crap.

And sometimes the CD inside doesn’t spin or the files are not detected.

Does anyone have a solution?

Please.

tontondid · Answer

What do you mean by "it's not working anymore"? What happens when you connect it via USB to the computer? Is it recognized or not? It's clear that if nothing happens and the blue light doesn't even turn on, there's a hardware issue, so in that case, return it to customer service, which shouldn't be too much of a problem since your STOREX is definitely still under warranty. I have a mpix 357 of 320 Go that works well. Try to be more precise in describing your issues if you want to get constructive help.

baloo · Answer

Bonjour, je n'arrive pas à organiser mes dossiers, tout se met dans mes vidéos !! Pouvez-vous m'aider ??

tontondid · Answer

Hello, it's normal, you need to go to the "Files" menu of the Storex to find the folder organization, otherwise all the videos are jumbled in the "Video" menu, and it's the same for the "Photos" and "Music" menus.

dwele · Answer

ps: I have the mpix 355

tontondid · Answer

Good evening Dwele, I'm not much more knowledgeable about the DD Storex, I just have a mpix357 that I'm trying to get to know well. As for compatibility with the .srt file format, I don't know, but I have my doubts anyway. If it doesn't work, you always have the option to re-encode your videos using specific software (like Super), but it takes time! Have a good evening.

dwele · Answer

Got it! I'll take care of it  Thank you for taking the time to respond.  Have a good evening

kriseven · Answer

Hello everyone, I have a little problem with my Storex CLUB MPIX 355 I start a movie and after a while it freezes, the hard drive crashes, I have to turn it off and this happens to me almost all the time THANK YOU FOR YOUR HELP!!!

valou · Answer

Hello, I need to find a SCART adapter cable for my 355 strorex hard drive but I can't find it anywhere. Can you tell me where I can find it... Thank you in advance... Valérie

grenouille · Answer

I found the solution: call customer service at 08 92 68 13 88, and they will send you an email in two minutes.

boby840 · Answer

Hello    I have the same problem as you, after formatting my multimedia external hard drive Storex it shows "ROOT folder", how did you manage to get it working again?    Thank you

momo13 · Answer

Hi everyone I have the same problem as you, if you have a solution please send it to me best regards momo13

alviclem · Answer

Me too, after an NTFS formatting, the files appear on the computer via USB but not on the TV: no bytes, so please any help would be welcome.

tontondid · Answer

Good evening, your display issues are "normal" on a Storex formatted in NTFS, a file format that is poorly or not recognized by the TV. Why? A mystery! This is also stated in the user manual that files may not appear on the screen when formatted in NTFS. The solution is to reformat the Storex in FAT32, but be careful, you must first back up the content of the Storex elsewhere, as it will be irretrievably lost during the reformatting. To format in FAT32, use the Windows tool (right-click on the Storex disk icon, format) or use the free utility Swissknife available on the Storex website. I hope these tips will help you.

ROOT · Answer

Hi,  If you're looking for accessories for your STOREX, contact support via email or phone, since they are the manufacturers and have all the parts. I was missing a cable for my multimedia and they provided it to me very quickly.  Bye bye...

pierse · Answer

Everything is in black and white, so am I. Even Storex hasn't given me a solution that works.

oumda · Answer

Hello. Me too, after formatting my Storex Pocket Club CL 251 external hard drive (120 GB, actually 111), I can no longer read my files on external media players, except on my PC of course. The media players show "unreadable disk". A little assistance would be welcome. Thank you.

LENSOIS FOREVER · Answer

Hello, I have a different problem, I have a STOREX club MPIX-355 500GB but the issue is that when I plug it in (power + USB) my PC (XP Home) doesn't recognize it at all! Do you have a solution??

ROOT · Answer

Hi, Try your storex on another computer and check if it's present in the Windows disk management, maybe it's not formatted... Good luck...

pognia · Answer

Hello to the pros of problems, I have a pmix 355 hard drive, when I connect it to the TV it shows me the message root uses bytes but no film, how do I access the videos? Thanks a lot, Pognia.

adjaho · Answer

I still have no answer to my problem, and besides, I don't even know how to format.

tontondid · Answer

See my response no. 88 on page 4 above to reformat to FAT32.

pimpon31 · Answer

Hi everyone,

I have a problem with my storex mpix 350. I made a mistake while it was connected to my TV: I selected VGA mode, and since then, it’s impossible to read anything on the TV, while it works on the computer. Can someone help me? Thanks.

Phoenix-3000 · Answer

Read my message from 05/08/2008, there may be your solution.

tronco · Answer

Hello everyone  I just bought a storex mpix-355 of 500 gb and I've put my movies on it and I've tested it on my TV and on my PC it's in color and on my TV it's in black and white. Can someone help me please Thank you

tronco · Answer

Hi everyone I just bought a Storex mpix 355 with 500GB and I've put my movies on my PC. I can see them in color on my PC, but not on my TV. Can someone please help me?  Thank you

kop · Answer

Hello ... Following a power outage, my hard drive no longer appears (icon) when I connect it to my computer (Mac)... yet it works perfectly fine when connected to the TV!!!  Does anyone have a solution?? Thank you!

piwi74 · Answer

Hello  I have a problem with my Storex Club Mpix-355. When I watch a movie, whether on my PC (connected via USB cable) or on my TV (with the SCART), the movie freezes after 5, 10, or 12 minutes, and I have to turn off and turn on my Storex again, and this happens every time.  If anyone has a solution so that I can watch a movie without my Storex freezing every 5 minutes, please help me.

Spider3 · Answer

Hello everyone! Here's my problem: I have a CLUB MPiX-351 that I've had for a while, and 4 or 5 days ago I wanted to put a movie in the Storex. Normally, I copy and paste, but I wanted to move it from the Downloads folder to the Storex folder, and then I noticed it was too long (75 minutes). So I canceled it, and the page got stuck. I had to restart my PC and manually turn off the Storex. Once the PC restarted and I relaunched the Storex, "nothing" — absolutely nothing! Basically, the PC no longer recognizes it, also not recognized on my DVD player, Divx, etc., from the USB front. Help! I'm in trouble! Do you have any solutions or ideas about what the problem might be? Thanks in advance to everyone.

jenn mi · Answer

I'm not sure how to put games and text, can you please help me?

jenn mi · Answer

Hello I don't know how to add games and text, can you help me please?

alt · Answer

it must be formatted to FAT32, otherwise there will be no playback on TV hello

zette · Answer

Salut, j'ai un problème avec le mpix 356, mon PC ne le reconnaît pas. Que dois-je faire ? J'ai Windows XP. En magasin, il fonctionne avec Vista. Alors, quelqu'un peut-il voler à mon secours ?

potcho · Answer

Bonjour, j'ai acheté un mpix356 et quand je le branche, mon PC ne le reconnaît pas ! Je l'ai branché une première fois et c'était bon, le PC l'avait reconnu. J'avais donc transféré quelques vidéos dessus pour ensuite les lire sur une télé et jusqu'à là, pas de problème ! Mais lorsque je l'ai reconnecté au PC, plus rien ! Le PC ne le reconnaît pas ! Et j'ai pourtant Windows XP, donc pas de pilote à installer. Merci à ceux qui pourront m'aider.

jmi · Answer

Hello I bought a mpix 355 500 GHz the front doesn't turn on when it's plugged in and when I connect it to the TV, the menu appears but stays stuck on "foto" (in Spanish) and I can't change menus with the front of the mpix or with the remote control yet everything is stored when I check the content on the computer.

Phoenix-3000 · Answer

Problem solved.

I just had to do an update using a USB key (after contacting Storex, who sent it to me by email) placed IN FRONT of my Storex, on which I had saved their file in the root.

See my previous messages for the configuration that caused me so many problems (for example, after formatting in NTFS, my update had to go through the use of a USB key necessarily placed on the front of my STOREX, a step that Storex forgot to mention to me).

Everything is working wonderfully now (knock on plastic and I'm crossing my fingers! to keep it that way).

titi37 · Answer

Hello everyone, I just acquired a Storex MPIX-355 with 500GB and I would like to transfer my personal data from it, but my computer crashes every time. Could someone come to my aid? Thank you  Configuration: Windows XP

theyoyo38 · Answer

Hello, my Storex mpix-252 hard drive was working perfectly fine, but now when I plug it into the TV it says there is no disk, and when I connect the USB ports to the computer, the green light on the hard drive turns on but the other lights next to it do not, and the computer doesn't recognize it at all; there's nothing showing up, it's not in My Computer or anything. I don’t understand, can someone help me please, but I don’t know much about this so please don’t use complicated words. Thank you in advance.

vr · Answer

Hello, I have a CLB mpix-355. I've connected it to my PC and it recognizes it, but it doesn't show up in my computer.

gargen · Answer

hello  I bought a multimedia disk MPX 357 320 GB a month or so ago, and for the past 15 days I've had the image on my TV with two black bands that flicker What could this be caused by?  Thank you

jasoir · Answer

Hi Have you tried the mpix on another TV?  ..because before reaching a conclusion, you should do the test (before questioning the MPIX)  Good luck and see you later!

Elodye28 · Answer

Hello,I also have problems with my external hard drive Sotex... bought in August, sent for repair twice... they were supposed to send me the higher model... they sent me back mine which still doesn't work...SUMMARY: incompetent customer service!! during the few days it worked, my documents weren't sorted either...Choose another brand if there’s still time!!! :)

Simon35 · Answer

my computer does not recognize my storex external hard drive?

Marie · Answer

Hello, I also have problems with my Storex. It's a Mpix-457. I'm using a MacBook; with iMovie, I created a slideshow movie, which I then transferred to my external hard drive, but once connected to the TV, the format is not compatible. Apparently, it is impossible to change the format with what I'm using... Is the problem with the external hard drive or the Mac? Does anyone have a solution?

william12 · Answer

You shouldn't have formatted it because you removed the software that allows it to be read on TV.

boss80 · Answer

Hello, here's for those who have a problem with their multimedia Storex (for me it's the 358 HD)  so the AVI files and others don't appear because it needs to be left in FAT32, but the problem is solved since I partitioned and formatted it in FAT32 and NTFS (for files over 4GB). I recommend the program "GPARTED" to burn of course. Restart your PC and then look for your Storex HDD. There you go, happy manipulation.

tontontety · Answer

HELLO SIMON I HAVE THE SAME ISSUE WITH TOREX 457 AND MAC BOOK PRO ON IMOVIE UNABLE TO PLAY THE MONTAGE MOVIES. DID YOU FIND A SOLUTION? BEST REGARDS

Storex956 · Answer

My HD Storex Club Pocket Disk CL 251 is no longer in the list of my drives in My Computer. I have all my archives on it: some of them are very useful to me. What should I do? 01 39 54 27 23

fifi · Answer

Using DD with STOREX MPIX6331r:  The Storex only recognizes the FAT32 format (this is not mentioned in the manual) You need to format the HDD to FAT32: the problem is, with Vista, the maximum size is 32 gigabytes. You need to use a very simple little software: "fat32 formatter" which works very well under Vista 32 or 64 bits, and you can easily find it online, and it will reformat the HDD regardless of its size; be aware, it takes quite a while, the larger the HDD (mine is a 320G HDD) You can copy photos and movies from your computer; some files may not read, there are so many DivX formats, so try different ones. For my part, I copied some photos, and some are displayed poorly, distorted and blurry, while others are fine, mystery! All from the same series of photos! Regarding the deletion of recorded TV programs: They are stored in the PVR folder; with the remote, go to menu, utilities and follow the procedure (this is not written in the manual) No other explanations at the moment, I just bought it.

jh · Answer

impossible to record TV with STOREX HMS 362, completely pointless user manual

bob · Answer

I'm taking the liberty to respond regarding the NTFS/FAT32 issue... The HDD is in FAT32 If you format it (erasing data): it won't work. The Storex needs to write some things on it during startup. However, if you convert it from FAT32 to NTFS (keeping the existing files)... then it works.  https://www.easeus.com/ There's a free version for 32-bit systems. Make sure to: right-click on the FAT32 partition of STOREX Right Click > Advanced > Convert And there you convert directly to NTFS.  However, I advise you to be careful and to back up your data first... it works but it's never guaranteed 100%  Your Storex disk can store files larger than 2GB... However, it is still unable to read HD mkv files... there's nothing to be done about that...

bob · Answer

For issues with unrecognized disks under Windows.  1/ Test a different USB port (if possible, avoid USB hubs) 2/ Test on another PC (friend's / work...) (multiple tests are better)  The disk is recognized on another PC -> You have a problem with your PC's USB port  If the disk is no longer recognized 3/ If the disk is under warranty: direct customer service 4/ Otherwise, disassemble the disk and connect it using a USB adapter http://www.sataadapter.com/... of this kind...  -> The disk does not start: it is dead... not much to do (replace it or give it to a data recovery company $$$$$$ !!) -> The disk starts fine: your Storex box is malfunctioning...  Here are the basics of diagnosis... I hope this helps...

blanchecanel · Answer

A slightly different problem: the tablet does not recognize either USBs or SDs.. what to do?? Thanks in advance :)

Problam · Answer

77190 DAMMARIE LES LYS Client code: 075102172 File N*: 453885 Sales order N*: 052620140101389

Issue with my STOREX

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