My TV is stuck on the Android TV logo, I’m looking for software

Hello,

There is no generic Android TV firmware for MStar chips, for your information.

Contact the after-sales service or the retailer of the Dual brand to obtain the specific .bin or install.img file corresponding to the exact serial number of your model DL-AND32HD-DG21.

Try this.

Force a recovery mode, unplug the power, press and hold the physical Power/OK button on the TV, then plug the power cable back in to attempt to reach the factory reset menu (Wipe data / factory reset).

Hello,

You must start by unplugging the wall outlet for 30 seconds... Then plug back in... and see what happens..

It's done, it doesn't work

Good evening,

try the electrical reset first.