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Avast freezes during scan

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torpilo Posted messages 13 Status Member -  
torpilo Posted messages 13 Status Member -
Hello everyone

When I start a scan with Avast, it begins the scan and after several files, it freezes. It not only freezes Avast but also the entire computer. I have no access to anything. I uninstalled and then reinstalled Avast but it didn't change anything.
Thank you in advance for your responses

2 answers

  1.
    torpilo Posted messages 13 Status Member 2
     
    Hello everyone

    All my problems came from my mouse that was connected to the USB port. Indeed, I unplugged my devices and restarted the PC. Everything worked well, so I reconnected the peripherals one by one until I found the faulty device.
    As I've often read on the forum, "always go for the simplest solution."
    Thank you all for your help
    3
  2. matmat27 Posted messages 601 Status Member 147
     
    Hi,

    what is the configuration of your PC?
    --
    Patience and perseverance are the key words of computing.
    0
    1. torpilo Posted messages 13 Status Member 2
       
      Hello

      The PC configuration is Intel Celeron D330, 80GB HDD, 512MB of memory, XP Pro.
      See you+
      0
    2. torpilo Posted messages 13 Status Member 2
       
      Hello

      I tried to have my PC checked on the site "securiser.com". The site's antivirus starts the scan and never stops! I had to stop the check after 2 hours. I noticed it was scanning the file "C:\\documents and settings\Sophie\local Setting\Tempory". The most surprising thing is that I can't find this file on my PC.

      Hoping someone can find a solution to help me, thank you in advance.
      0
    3. matmat27 Posted messages 601 Status Member 147
       
      Hello,

      do a search on your PC (start->search).
      As soon as you find it, delete everything that’s in it.
      But it’s not certain that this will solve your problem.
      --
      Patience and perseverance are the keywords of computing.
      0
    4. torpilo Posted messages 13 Status Member 2 > matmat27 Posted messages 601 Status Member
       
      Hi

      I did some research but couldn't find anything. Are there ghost files!!!!!
      0
    5. matmat27 Posted messages 601 Status Member 147 > matmat27 Posted messages 601 Status Member
       
      Hello,

      Double click on the desktop. Go to the tools menu -> folder options -> view and check "show hidden files". Maybe it will allow you to see the folder you are looking for (but not sure).
      --
      Patience and perseverance are the key words in computing.
      0