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Avast scan stuck at 0%

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Torpedo-X-427 Posted messages 24 Status Member -  
Torpedo-X-427 Posted messages 24 Status Member -
Hello, I have a problem with my antivirus (Avast) that gets stuck at 0% during scans. No scan works because no files are scanned according to the analysis, as it states scanned files: and there's nothing there; except for the quick and thorough scans where a file named PID 940 is being scanned, but it remains stuck at 0% with that file being scanned... This happens on two computers, an old Windows XP and a brand new one with Windows 8. I have also noticed bugs with Windows 8 and Avast because since using the Windows 8 Explorer, I have never been able to scan anything by right-clicking and analyzing with Avast. Even the Avast icon in the taskbar, which is supposed to spin when Avast scans something, does not spin when I launch this scan... I hope you can help me find a solution to these two problems, and thank you in advance.

Configuration: Windows 8 / Chrome 29.0.1547.66

9 answers

  1. Anonymous user
     
    NEVER UNINSTALL AN ANTIVIRUS THROUGH ADD OR REMOVE PROGRAMS
    BECAUSE THERE ARE ALWAYS ACTIVE FILES LEFT
    UNINSTALL AN ANTIVIRUS USING SAFE MODE WITH NETWORKING AND THEN TYPE ON GOOGLE: your antivirus + removal tool
    EXAMPLE: norton removal tool
    !!! (It’s my job to uninstall antiviruses and install others :-)
    And always have one antivirus per PC otherwise it creates conflicts :-)
    1
    1. Torpedo-X-427 Posted messages 24 Status Member
       
      I knew that, that's why I uninstall all the programs I no longer want with CCleaner.
      0
    2. Anonymous user
       
      Sure, I just wanted to be sure, but since I met someone a year ago who had the same issues as you :-)
      0
  3. Torpedo-X-427 Posted messages 24 Status Member
     
    Yes, I will try that and also uninstall it and reinstall it.
    0
    1. lilidurhone Posted messages 800 Registration date   Status Security Contributor Last intervention   3 818
       
      To uninstall it, use aswclear :)
      0
  4. lilidurhone Posted messages 800 Registration date   Status Security Contributor Last intervention   3 818
     
    Torpedo

    Use the uninstall utility called aswclear

    --
    If there is a problem, there is always a solution
    Don't forget to mark your topic as resolved
    0
  6. Torpedo-X-427 Posted messages 24 Status Member
     
    Sure, here's the translation:

    "Okay, it's all good after reinstalling it, it's working, but at the beginning of the quick scan, I saw PID 711, in any case a PID with a number in the 700s, and I would like, if possible, for you to give me information about the PID file that changes number... and thanks in advance."
    0
  7. lilidurhone Posted messages 800 Registration date   Status Security Contributor Last intervention   3 818
     
    If it's fine after reinstallation, I suggest marking it as resolved

    As for the PID, it's a bit long to explain

    --
    If there's a problem, there is always a solution
    Don't forget to mark your topic as resolved
    0
  8. Torpedo-X-427 Posted messages 24 Status Member
     
    Well, pass a link that could explain it to me.
    0
    1. lilidurhone Posted messages 800 Registration date   Status Security Contributor Last intervention   3 818
       
      Here is some reading

      => https://fr.wikipedia.org/wiki/PID
      0
    2. Torpedo-X-427 Posted messages 24 Status Member
       
      You're welcome ^^
      0
  9. lilidurhone Posted messages 800 Registration date   Status Security Contributor Last intervention   3 818
     
    Hello Torpedo

    Have you tried to repair it via programs and features in Avast?

    For Windows XP, it's in Add or Remove Programs

    Go to Avast, then modify/uninstall

    Wait for the interface to load, then choose the repair option

    Restart after the operation

    --
    If there is a problem, there is always a solution
    Don't forget to mark your topic as resolved
    -1
    1. Torpedo-X-427 Posted messages 24 Status Member
       
      hum ... apparently it doesn't work
      0
  10. Anonymous user
     
    Uninstall Avast and install Avira Free, which is less demanding on RAM :-)
    -2
    1. Anonymous user
       
      And with Avira, when you start a virus scan, a window opens and for 10 minutes the progress bar stays at zero because Avira is loading all the virus definitions :-)
      0
    2. Torpedo-X-427 Posted messages 24 Status Member
       
      I don't know if it's because Avast can't connect to its database because I'm currently doing a VERY LARGE download and my connection isn't great.
      0