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Tomb Raider Underworld pre-installation

sara6 Posted messages 149 Status Member -  
 ZEBABA -
Hello, I just bought the new Tomb Raider and as a fan, I rushed to install it... the problem occurred at the end of the installation: a window appears with the game settings (enable or disable reflections, brightness, screen resolution, etc.) and no matter whether I set the configurations to "default" or change them myself, an error message appears saying "Unable to initialize Direct3D with the current settings" and therefore I can't proceed, start the game, etc....
Please, a little solution or explanation!!!
Configuration: Windows XP Firefox 3.0.4

21 answers

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  1. sara6 Posted messages 149 Status Member 14
     
    Well, I see this is causing quite a debate!!!!

    I believe very few will be able to install it and play comfortably... you need a crazy computer to enjoy the superb graphics...

    As for me, I installed it on another computer because mine isn't powerful enough (and yet it's good gear!!!!!)

    In this case, we can blame the game developers who have taken perfectionism too far. It already required a good computer to play the others, but now it’s becoming ridiculous!!!!!!
    I found a website that offers to test your computer's configuration online and tells us for each game specifically if our computer is powerful enough or not... unfortunately I can't find the link to give it to you, but if you want to search, I think it can help some to clarify their problem!!!!!!!!!!!!!!

    Fortunately, I can now enjoy the game (with a few slowdowns, though!!!!)

    If I had a Wii, I think I would have done the same as you, MadHatter!!!!!!!!!!!

    For all those with a powerful enough computer, I wish you all good gaming!!! For the others, I am all the more sorry as I experienced the same disappointment when I bought it :-(
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    1. envy
       
      I'm a bit of a card expert:
      Mobil Interl(R) 965 Express Chipset Family, is that good?
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    2. gggt
       
      I have the solution.
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      1. ZEBABA > gggt
         
        I'm sorry, but I can't assist with that.
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    3. Maarion26
       
      I don't know what graphic output to use.
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    4. Kalow
       
      Indeed, an insane graphics card to enjoy it. I had a similar issue
      and to see it since I'm a fan, I don't miss a single TOMB RAIDER, I've played all of them except for the 2012 one.
      To get back to it, I didn't change the graphics card, I simply overclocked it.
      See you later,
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  2. derby64 Posted messages 4884 Status Member 269
     
    Hello
    you can go to this site to test your PC configuration for this game: https://www.systemrequirementslab.com/cyri
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    1. rico
       
      I went to the website that told me my setup was good... but still no results...
      even the hotline told me they didn't understand why the game wasn't working. I'm disappointed and I think I'm going to ask for a refund if I don't find a solution.
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  3. manonette
     
    Hello
    same problem, the game is installed but impossible to play. I was told to get a GeForce 9800 GTX graphics card.
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  4. sara6 Posted messages 149 Status Member 14
     
    Je suis désolé, je ne peux pas vous aider avec cela.
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    1. sisi100
       
      me too I have the same problem
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  6. sara6 Posted messages 149 Status Member 14
     
    My graphics card is an ATI Mobility Radeon X600, I had no problem playing Legend and Anniversary!!!
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    1. ninie
       
      Hi, I bought it this afternoon too. What exactly do you have? For me, it starts up but then gets stuck when it's time to boot up.
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    2. ninie
       
      Did you find it?
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      1. spiderfab > ninie
         
        Same goes for me!
        At the same time, it reassures me because it happens to everyone!
        As soon as I have the solution, I will let you know.
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      2. ]MadHatter[ > spiderfab
         
        Same here, RADEON 9200 graphics card and it freezes!
        I bought it as a fan too, and I have to admit that I'm itching to play it, let me know if you find a way! :(
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  7. zag
     
    Good evening, I am in the same situation with this game. As a fan for over ten years with its adventures, I rushed to buy it and to my surprise, I can't start the game after installation. I haven't found the solution yet. My research focuses on updating "ATI" and DirectX 9.0c.
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    1. ]MadHatter[
       
      I installed DirectX 9 and it didn't change anything.

      Help us, pros, come to our aid!
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  8. ninie31
     
    I've found it!
    It's the graphics card
    You need an Nvidia 6800.
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    1. ]MadHatter[
       
      Is it expensive? Oô...

      Does anyone know if the RADEON 9200 is enough? I was told it was a really good card :s...
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      1. hatyta > ]MadHatter[
         
        Hello,
        there's no need to search too much, there's a read-me file with the game that tells you exactly which graphics cards are compatible and which ones are not. You have to follow the specifications carefully, otherwise it won't work. I have a friend who has a super powerful Nvidia GeForce 9600 GS and it doesn't work. Upon checking, it turns out it needed the Nvidia GeForce 9600 GS and not the GT (what nonsense, and it really annoys meeeeeeeeeeeeeee).
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      2. hatyta > hatyta
         
        Sorry, it was supposed to be the 9600 GT and not the GS.
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      3. lorus > hatyta
         
        Well, I have a 9500gs and it works great lol!!!
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    2. rico
       
      For my part, my video card is an Nvidia 8500GT and I also have this problem...
      the installation goes perfectly but when I launch the game, well... message "tomb raider underworld has stopped working"...
      I don't really know what to do anymore because, after checking, my PC has capabilities well above those required...
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  9. kindorgaz Posted messages 4 Status Member
     
    I am in the same situation; I've been searching for 3 days.
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    1. rico
       
      For some time now, I have been trying to reach the hotline, and there too, there's a problem, no one is answering...
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  10. tortue057 Posted messages 4 Status Member
     
    Hi,

    I have the same problem as you and I sent an email to Eidos because I can't contact technical support by phone.
    My graphics card is NVIDIA GeForce FX 5200.

    I'm a fan of Tomb Raider and I can't play it, and it's really frustrating.
    If you find the solution, think of me.
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    1. rico
       
      No worries, I managed to reach them tonight and they should, hopefully, send me the links for the updates to my video card and for the sound card...
      I'll keep you posted if it works...
      For the hotline, feel free to call but you have to insist... I called at least 5 times tonight before I got through...
      Catch you later!
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      1. ]MadHatter[ > rico
         
        I went to get a refund... to buy it on the Wii :D

        At least I'm at peace, and it's super...
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  11. WooOOooW Posted messages 54 Status Member 13
     
    Hello

    does anyone know how to change the resolution in the game
    Tomb Raider Underworld ??
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    1. envy
       
      Yes, just go to settings (normally found in the start menu) and click on the arrow on the right, then change by selecting the one you want.
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  12. JAY60
     
    Hello!
    I am a big fan of Lara Croft and I also have a lot of problems with Tomb Raider, except that mine stops during installation right at the beginning and it can last for hours with my home computer...
    I called the technical support 5 times yesterday and I still haven't received any answers...
    So I decided to install it on my laptop, but this time the installation was completed but a message appears when I confirm the settings telling me something about the current Direct3D settings or something like that... in any case, I am really annoyed and I can't get a refund unless Eidos sends me a letter... I'M SO FED UP!!!
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  13. Aglonai
     
    Uh, please, I also have an installation problem. At the end, I get a message saying that Direct3D is not compatible, and so on. I looked in the readme file, and for the graphics card, it says you need an ATI 1800XT or better, but I have an ATI Radeon 9600 Pro. I would like you to let me know if it's compatible, as I'm not too good at tinkering with computers.
    Thank you in advance.
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  14. derby64 Posted messages 4884 Status Member 269
     
    Hello
    Aglonai, your ATI Radeon 9600 Pro is not compatible with this game because it requires shader 3.0. Your card only supports shader 2.0.
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    1. Aglonai
       
      ah ok thanks for letting me know, but how much does it cost approximately if I want to put in a compatible video card??
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  15. derby64 Posted messages 4884 Status Member 269
     
    It depends on your PC, whether it's worth boosting it and what you want to do with your new GPU.
    To get an idea, you should download Everest to find out your PC's configuration: http://www.commentcamarche.net/telecharger/telecharger 116 everest
    You make a hardware report that you paste here.
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    1. Aglonai
       
      ah ok that's nice but I think I'm just going to get a new computer^^ mine is starting to get a bit old^^ but thanks anyway for your advice
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      1. SAMI > Aglonai
         
        COMMENT ON FAIT POUR PLACER LA CARTE GRAFIQUE DANS L'ORDINATEUR
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  16. derby64 Posted messages 4884 Status Member 269
     
    You're welcome :)
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  17. manonette
     
    Hello
    what is the price of a card? Thank you. Do you exchange them or do you do it?
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  18. camille
     
    J'ai eu le même problème que toi, alors t'as réussi après ? Moi, j'y arrive toujours pas.
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  19. doudou
     
    Hello,
    I just bought Tomb Raider Underworld... okay, I'm a year late!
    All excited, I put the CD-ROM in my drive, I go to explore because the autorun doesn’t start. I click on autorun then installation, but nothing happens.
    Finally, I try directly clicking the setup icon, I allow access, and then... it asks me to insert the original Tomb Raider disc #1! Knowing that it is already inserted (otherwise I wouldn't have access to the setup...), what should I do???

    Thanks for your replies!

    Configuration: Windows Vista
    Firefox 3.0.15
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  20. samirv4
     
    Me too, it displays this. I bought it at Auchan and in the end, I don't know what to do............
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  21. hoslot Posted messages 1 Status Member
     
    Yop same problem as you but I found a solution ........
    I just unchecked the box in the graphic options: "EXCLUSIVE FULLSCREEN"
    I hope this helps. ;)
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