HP Deskjet F38 Printer Cartridge Issues

Solved
carlotta10 Posted messages 33 Status Member -  
 CTO -
Hello,
I just changed the black ink cartridge in my HP Deskjet F380 printer. It is properly secured in its place, my other color cartridge is still full, and the protective cover is closed. When I restart my printer, the cartridges return to their normal position, but the cartridge light is still on. What is the problem?

Thank you for helping me relatively quickly as I have an urgent need.
Configuration: Windows XP Internet Explorer 7.0

5 answers

  1. tsumens Posted messages 3084 Registration date   Status Member 386
     
    Hello
    yes but does she print, despite that?
    0
    1. carlotta10 Posted messages 33 Status Member
       
      Just not, it's stuck. It neither prints nor copies.
      -2