Acer laptop power cable issue

Question

Hello everyone in the community :),
Here I will get straight to the point. I have a laptop that is almost 2 years old and I'm having a problem with the power supply. The computer is plugged in, but the power cable connected to the back of the laptop is giving me trouble. Indeed, since this morning, when I plug in the cable, the screen remains dark and the battery icon stays at the bottom right of the screen. To fix the problem, I have to wiggle the base of the cable until the laptop recognizes it. But I think this solution won't last long, so I hasten to ask for your advice. What is causing the problem?? Should I just change the power cable or disassemble the laptop (I've heard about soldering) or is the problem just temporary and could depend on the heat or the fact that I transported my laptop the day before???
Anyway, I have always found what I was looking for on this site, so I'm not worried. :)
Thanks,

Configuration: Windows XP Firefox 2.0.0.13

ushuaia · Accepted Answer

Hello,
As a computer repair technician at a large company, a colleague brought me an Acer laptop with the same problem as yours.
After investigation and complete disassembly of the laptop, the issue became clear: the female socket for the power supply, meaning the connector soldered to the motherboard, is broken and makes contact with the male plug (the connector on the power supply side) only when the power connector is moved.
The solution is to find an identical connector and replace it on the motherboard.
I hope this helps you.
JP

GABR[ii]EL · Answer

euh salut j'ai le même problème que toi, j'avais transporté mon ordi 2 jours avant, ça m'a fait ça et puis le lendemain j'avais plus de batterie vu que ma mère a utilisé l'ordinateur et depuis impossible de le charger. Sur le voyant du chargeur de mon ordinateur, il est vert et sur mon ordi quand je l'allume, il s'éteint directement. Mon ordinateur portable Acer est neuf, je l'ai acheté en juin 2007.

sarat92 · Answer

Hello,  Honestly, you’re not going to take apart your computer when you can keep it much simpler! I also had a big problem with my computer and my power supply and I came across a site (webducommerce) that’s actually pretty good with several power supplies that might work for you. 12V/2A; 12V/1.5A; 19/120W; 15A24V/70W; 9V/6A/70W; 12V/5A with several types of connectors. Feel free to check it out Oh I have the link: http://www.webducommerce.com/advanced_search_result.php?keywords=12v&x=9&y=10

Jann · Answer

Hello,

These parts have several names:
- Socket
- Motherboard connector
- DC power jacks
- DC jacks

You can find them here among others:
- http://www.laptopjacks.com/laptop-dc-power-jacks/acer-dc-power-jacks.html
- https://www.connecteur-portable.com/
- http://s2i33.dyndns.org/catalog/index.php?cPath=74_100_106

However, you need to be sure about the part.

If you have any doubts, please provide me with the exact model of the laptop, and I will try to give you the part number of the connector.

Best regards,

Jann

cazou · Answer

Hello everyone,

It looks like it's the Acer disease, my laptop has the same symptoms!
Thanks to Jann for this information, but I would need some clarification on the repair. I found the connector through the links posted above (Acer Aspire 3000 model), is it easy to remove this connector and replace it? Do we need specific tools (soldering iron??)

Thanks in advance for your answers,

FAB,

Jann · Answer

Hello,

A bit late for regis59160:

The connector for the Samsung V25 is this one:
- http://www.laptopjacks.com/view_part/Samsung-Laptop-DC-Power-Jack-SM161100.html
- https://www.connecteur-portable.com/fiche-connecteur-portable.php?ref=CCMSAV25%20%28pin%202.5mm%29

Attention Cazou:
Changing the connector on a laptop requires a lot of care:
- The longest part is disassembling and reassembling the laptop.
- The connector usually needs to be soldered.

If you are not sure of yourself: feel free to have the work done by a professional by bringing them the connector (compare labor prices: the differences can sometimes be significant).

Have a nice day,

Jann

Jann · Answer

Hello,  For the Acer Aspire 7220, the connector is as follows: http://www.laptopjacks.com/view_part/Acer-Laptop-DC-Power-Jack-AC231916.html  Have a good day,  Jann

Jann · Answer

cedre06,  It's exactly the same thing...  Kind regards,  Jann

Lilou · Answer

Hello, I have exactly the same problem with my laptop (Toshiba Satellite L300-12K) and I would like to know which base to buy, please. Thank you in advance.

Jann · Answer

Hello Lilou, The model is as follows for the Toshiba L300:http://www.laptopjacks.com/...  Have a nice day, Jann

Jann · Answer

Hello petitbelleaug,

The connector for the laptop is this one:

http://www.laptopjacks.com/view_part/Acer-Laptop-DC-Power-Jack-AC21516.html
or
http://s2i33.dyndns.org/catalog/product_info.php?cPath=74_100_106&products_id=536

However, this is a component that needs to be soldered: you either need to have good knowledge in this area, or you should have it repaired by a specialist: some computer retailers do laptop repairs.

If you are in the Greater Southwest, I can give you some addresses.

Have a nice day,

Jann

rcsfor · Answer

Classic failure, requires a motherboard repair (Power connector + adjacent components) consult a motherboard repair technician (e.g.: www.micro-hs.com - FREE estimate) See you later Techos

Angy · Answer

Hi,

well, I'm disgusted!!!!!!!!!!
the girl calls me to tell me some good news and some bad news
my connector is repaired, it costs 110 euros
the charging port is supposedly fried, that costs 82 euros

We thought about buying the "universal" charging port, except I don’t know what they have messed up: a DIY thing so that I buy their 82 euro port for sure!! but the thing is even the universal charging port won’t work! What if my port hadn’t fried and if it was a scam to make me pay 82 euros more??

Could I get your opinions please??
I’m putting a photo of my super new connector

https://www.cjoint.com/?kfrSk10cei

Angy · Answer

Hello Jann,

to be honest, I really feel like I've been scammed;
before my laptop ran out of battery, we couldn't connect the cable to charge it anymore: it no longer stayed in the connector; in the end, is it my connector that was faulty or the power charger? I really wonder when I read your comment about it.

Yes, I also find their work neat, but as you thought: the connector isn’t identical to the original. I have a feeling they did it "on purpose" so that I would pay for the connector + the new power charger;
anyway, the total bill of 192 euros for a laptop I paid 400 euros for really gets on my nerves!!

I don't know what to do if I take it to a competitor or an electronics technician because I probably just need to find some kind of intermediate plug that would connect the connector to the charger, right? Well, it's true that I don't know anything about this and right now, I’m really frustrated!!

angy · Answer

Well, I called them back this morning to explain that I had doubts about their seriousness, etc.

1 - She doesn’t want to give me the references for the connector they installed on my PC.

2 - She doesn’t want to lower the price of her power charger as she claims to buy hers for 70 euros.

Indeed, every customer who comes in for a connector issue leaves with a charged charger... pfff, what a scam!!

Apparently my charger is really dead, but well, maybe they burned it themselves?!
And even if it still worked, I couldn’t plug it in since the connector isn’t the original one...

Angy · Answer

Good evening Jann,

actually, I went to an electronics store and they repaired my cable ............for 12 euros and I can charge my laptop again

however, I have another problem: my laptop suddenly shuts down after a while whether it's plugged in or on battery;
apparently, they didn't reconnect the fan because it's not running anymore; it's an overheating issue.

Is it difficult to reconnect the fan myself??

Thank you

Angy · Answer

a strange coincidence then?

I brought back a computer to fix the power connector, and they returned it to me with the adapter needing to be changed because it’s burnt out and the fan as well, even though it was working perfectly before...

ugh, it really frustrates me to think about going to see those people again.............

thank you for your response anyway

clni · Answer

Good evening

I have an Acer laptop series 4100 (more precisely Extensa 4102 WLMI) with probably a broken connector (I detected a bad contact and now it’s practically impossible to get it to work on AC power.

What model of connector should I buy to replace the existing one?

P.S.: My laptop is completely disassembled. I followed the procedure found on the following site: http://basstonweb.free.fr/demontage_acer.htm

If I can't find a connector, I can solder 2 wires to then connect an external connector to the laptop, but is that really reasonable?

Thank you for your help

djbesta · Answer

Hello, I asked a question on this forum before the end of year celebrations, but no one wants to answer me, so I am still looking and I came across this topic where I noticed that there are a lot of knowledgeable people in the field, so here is the link to my topic https://forums.commentcamarche.net/forum/affich-15851575-quand-je-branche-mon-cable-d-alim-mon-ordibug

Thank you for replying to me! :(

tchuyi · Answer

Hello,

I have a little problem with the power cable of my Acer Aspire 5737Z laptop.

In fact, the cable that normally came with the laptop was no longer working, so I bought a universal cable (an adapter with several tips).

But recently, I've noticed that the light has been having trouble turning on... I think it might be a loose connection... I can still fiddle with it to keep the light on, but I don't know if I'll be able to do that for much longer... Please help me.

Is it a loose connection? Can I continue like this? Should I see a specialist?

david13110 · Answer

Good evening, I also have the same problem with my power supply. Knowing a bit about soldering, I re-soldered two out of three wires because the third one had no wire left; so I don’t know where I should re-solder that one.  Because actually, when I plug in my laptop to charge, I see the general power LED on as well as the one indicating that my laptop is charging, however, when I turn on my laptop, the charging light goes off and my laptop stays on as long as there’s battery.  For your information, here are the details of my laptop:  Toshiba Satellite series 20 Satellite P20-S103 Ref: PSP20E-00XHV-FR  Thank you in advance for your help  David

84toto · Answer

Hello, I also have the same problem as mentioned at the beginning of the topic. I started taking apart the laptop and I can see now that the female power jack has indeed become loose. Good news, this jack is not attached to the motherboard, so I can solder it myself without taking too much risk. I own a Toshiba Satellite A100-110, but I can't find this exact model on Jann's site. Could this one work? http://www.laptopjacks.com/...  Thank you in advance.

paulette · Answer

I already had this problem and it was because a component in the computer had come loose which must have caused a short circuit, but since then it works again, you just need to know someone skilled in IT and soldering.

yuna46 · Answer

Hello,  I just had the same problem, the DC connector pin is broken on my Acer Aspire 9420! And I can't find a reference for the connector in the Acer manual. Could you provide me with one?  Thank you,  Best regards Yuna46

niiinnh · Answer

You saw what you did, you take the wire, you bring it to an electrician and he will fix it, isn't it silly?

jjhygvvvvcgcd gbh · Answer

Moi aussi, j'ai un PC portable ASUS et mon câble est carrément coupé parce que je l'ai amené chez un électricien et il l'a coupé. Et le câble s'est encore coupé. Il y a un moyen de le réparer encore ou pas ?

tanya57126 · Answer

Good evening, I have the same problem, I can't find the power connector for my laptop, it's an Asus X50VL. Thank you.

liliejackson · Answer

Hello everyone,  I have the same issue with a LG P1 Express Dual laptop, the female connector for power is detached. I took it to a technician who disassembled my laptop but couldn't re-solder the connector because some parts were glued inside the computer... Can you help me because I think the person didn't put in much effort (it was a free service and I don't want to throw away my laptop since it's only 2 years old and everything works except for this issue!! Please Jann help, I don't know what to do anymore!  Thanks in advance!

Lyly · Answer

Hello everyone!  I also have this problem; since yesterday my computer (Emachine e525) does not 'charge' even though the power cable is properly plugged in. I have to move the base of the cable every 5 minutes. Could you help me find out which connector I need to buy?  Thank you :)

Ulki · Answer

Hello, I have a rather serious problem with my PC, an Acer Aspire 7715 Z, for the past few days. One day after printing, the PC suddenly turned off and remained inactive for about 5 minutes. Then when I turned it back on, it only worked on battery. When I remove the battery and try to run it on AC power, it won't turn on. When it's turned off or in sleep mode, the charge indicator lights up but it doesn't charge the battery. When I turn it on with the battery and then plug in the charger, it charges the PC for about 10 seconds and then stops. Obviously, I thought about changing the charger or the battery; I did both without any success. The battery works perfectly on another Acer and its charger also charges another Acer without any problem. Thank you for your help.

rastawan · Answer

Hello, I have an Acer Aspire 7220. I changed my charger because the old one had a cut cable, but when I plug it in, there's no charging indicator. However, when I connect the two pins of the connector, there are sparks, showing that current is passing. What should I do?

mcreboy · Answer

Hello, I think I have the same issue as the person who started this topic...    I’ve had an MSI GT60 for about 2 years, and all of a sudden, without any drop or anything, the power supply no longer charges the battery properly.  A week ago, I had to change the battery; it’s new and it works.  But I had to operate without a battery and on AC for a while, which was complicated because the slightest movement at the AC connection behind the laptop caused it to shut down... I thought the contact at the back of the computer wasn't great.  Today, it may have gotten worse. I have a big issue: the laptop no longer charges when I plug it in at the back, I have to adjust something at the back where the power cable connects (which I found after several attempts with the power supply).  I have to bend the "hard part of the cable" upwards, the end that plugs into the computer, and prop it a bit sideways, and THEN it charges normally...  Should I buy a new power cable, or is there an issue with my laptop?  Please, any help would be greatly appreciated.

Acer laptop power cable issue

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