Formal notice from Bouygues Telecom

You should address your letter directly to Bouygues' customer service. But with 9 million clients, you can bet that your phone number or your customer account number (on your bills) are essential.
But I repeat: it's a debt, it won't go to court, unless you are the one who takes them to court.

I don't understand: reinstating your line after a restriction period? Was it you who requested it? Was it a restriction due to non-payment? If it was for non-payment, you indeed have the restriction first, then the suspension of the line, and then the termination. And if the line is terminated, it means exactly what it means: impossible to reinstate it....

same... & scam this Bouygues Telecom

Okay, I see, a "temporary" suspension that lasted.
But when you returned, did you pay the full price for the plan or just the suspension fees? The reactivation scheduling must have "slipped through the cracks," actually. And when the line is suspended, you really can't take any action on your account, but that doesn't mean the line is cancelled.
Did you not call customer service upon your return to find out why you still didn’t have the line?
The 2 months requested were probably the 2 months' notice from back then (now it's 1 month).

So I think it's more of a misunderstanding between Bouygues and you than a scam, actually.
I do think they did not fulfill their service promise by not reactivating the line on the requested date, but I don’t think you have paid your full plan during the entire time it was suspended. Basically, you lost financially 3 times less than what you could have lost.
After that, opposing the debits is really not the best solution either.
I therefore invite you to send a registered letter to consumer services (same address as customer service but make sure to put consumer service) explaining the timeline of events and requesting the cancellation of your debt (which should amount to 2 months of plan, right?) since they did not respect their service promise. Generally, the response is quick (less than 15 days depending on processing). Make sure to note a number where they can reach you.
There, you will get a personalized response rather than the automatic letters you have received until now.

After that, it’s up to you!

yes, that's true, but when they are the ones at fault, the client shouldn't be the only one left weak and suffering......... no sir, not with me. Yet I work in the business world, but I won't be dictated how to operate when I've been a regular client for many years,


all they need to do is not ask for too many services from our dear companies, just that of paying


Bouygues goes through their internal conflict management service which delegates if they don’t recover anything after sending a letter similar to tax notices (to scare the poor idiotic citizen we are)
now it's a firm called Contencia that handles the situation, I spoke with a girl on the phone, she also tries to scare you. Once I managed to break the ice on the phone, she explained that she was forwarding what I told her by email.... however, the bill went up 20% and I'm now listed with Preventel (another abuse of the system) which, according to her, prevents me from getting a phone in my name, yet last Saturday I managed to get another one (9mobicarte)

In fact, the system is rotten. They make you believe that the mobile phone will change your life, and for the past few years, it has become a necessity since everyone is equipped, except that I predict a decline in the coming years. People are starting to understand the pretty well-crafted scam... As soon as you make a mistake, you are put in quarantine, even for sincere people like you who paid their bill late but still paid.


You are nothing, and they make you feel it as soon as you slip up, no way to discuss...

Call customer service to find out why you are listed with Préventel even though you have paid. They have a special department. There may have been an error in the payment integration. Because if you have paid, you are removed from the list, it's automatic.
Call them quickly. Generally, it's resolved very quickly.

You're welcome!

And yes, I agree with you about the administrative slowness, even in commercial companies...!
And yes, I know it well ;-)!
Good luck!

I advise you to contact the NATIONAL COMMISSION ON INFORMATICS AND FREEDOMS (CNIL)
to obtain the clarification
best regards

Listen, I'm supposedly flagged with Préventel and I got a SIM card with Orange this weekend..........it's proof that you need to check out the competition to be sure, 225 euros, what a bunch of jokers, those people will cry when their job disappears as they manage to automate a bit more.....in the meantime, they are diligently following the instructions... me, who's a moderate liberal, this aspect of liberalism really pisses me off........don't hesitate to tell them to their face.

filed for 3 years: That's completely false!!!!
You are listed with Preventel until your debt is settled; once paid, it's resolved in 48 hours, you no longer appear, and there is not even any history retained!!!
Be careful with hearsay. Preventel even has a dedicated website that you can consult. Just type "Preventel" into your search engine.

As for the deposit requested when opening the account, it varies depending on the operator. Be aware, it can be much more than €225.

Hello, quick question: once you're registered with Preventel and you receive the formal notice, will the bailiffs come to seize your assets?

Wouldn't it say "Termination Fees" just below One-off Services and next to the amount of €347?

The best thing is to call them to get a clear explanation of these occasional services (like imode: subscriptions to sites that are initially free then become paid, be careful...) and they offer payment in installments under certain conditions.
Don't hesitate to contact them.

When re-engaging with a phone provider, you don't necessarily have to sign anything. However, they must provide you with a written document (like a letter with your bill) to give you a withdrawal period (7 days). If you can prove that you never received this letter, you are in your right.
But I recommend first: changing your plan (the commitment is with the operator, not a specific plan), and proceeding step by step (paying makes it easier): send a registered letter to customer service, then send a registered letter to consumer services, and finally, the last step, the republic mediator through an association.
Basically, the road of Ivry, but if you pay (less than today by changing), it will go smoother. If their faults are well established, you will be refunded anyway.
Good luck.

Do you think a bailiff would go for 65 euros... I can believe that there's a crisis in France, but come on... everyone defines their good faith in their own way, Bouygues has never had a complacent attitude.

I had a bill for mobile phones in collection; I paid the total amount and was told that my lines should be restored today. Since that was not the case, I called the collections service again, and they told me today that Bouygues canceled my mobile lines. What should I do? It's impossible to reach someone at 1064.