Formal notice from Bouygues Telecom
ivry
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monique94 -
monique94 -
Hello
Bouygues Telecom, where I was a customer, has sent me a formal notice for the sum of 62 euros. I don't want to pay them because they haven't been fair. What exactly does this mean? This letter is a precursor to going to court, but I think it will cost them more... What financial risks do I face?
They have not only lost a customer but also the customers in my circle soon. They can count on me to spread the word about them.
Thank you.
Bouygues Telecom, where I was a customer, has sent me a formal notice for the sum of 62 euros. I don't want to pay them because they haven't been fair. What exactly does this mean? This letter is a precursor to going to court, but I think it will cost them more... What financial risks do I face?
They have not only lost a customer but also the customers in my circle soon. They can count on me to spread the word about them.
Thank you.
15 réponses
I responded to their complaint by sending myself a formal notice, because they did not respect their contract, which was to restore my line in July after a restriction period
I enclosed a one-euro check to show that I am not ignoring them
I just received a response saying they can't find my file due to an unspecified mobile number. This is great, now I have to communicate with them without my mobile number and they will be lost, who do they think they are fooling? I feel like this is turning into a game, I'm going to play, and we will see who the better player is
I have my file ready in my drawer, a piece of advice, you are just a number, don't let them TREAT YOU LIKE THIS, AND THE DAY YOU HAVE TO EXPLAIN YOURSELF IN FRONT OF A JUDGE, ASK BIG, FOR SURE IF I GO IN FRONT OF A JUDGE, I’M ASKING FOR A BIG PAYOUT, THEY DESERVE A LESSON, THOSE ARROGANT ONES
ps
In my letter, I specified that it was pointless to contact me again, and that it would be better to go to court if they believed they were in the right.
I enclosed a one-euro check to show that I am not ignoring them
I just received a response saying they can't find my file due to an unspecified mobile number. This is great, now I have to communicate with them without my mobile number and they will be lost, who do they think they are fooling? I feel like this is turning into a game, I'm going to play, and we will see who the better player is
I have my file ready in my drawer, a piece of advice, you are just a number, don't let them TREAT YOU LIKE THIS, AND THE DAY YOU HAVE TO EXPLAIN YOURSELF IN FRONT OF A JUDGE, ASK BIG, FOR SURE IF I GO IN FRONT OF A JUDGE, I’M ASKING FOR A BIG PAYOUT, THEY DESERVE A LESSON, THOSE ARROGANT ONES
ps
In my letter, I specified that it was pointless to contact me again, and that it would be better to go to court if they believed they were in the right.
You should address your letter directly to Bouygues' customer service. But with 9 million clients, you can bet that your phone number or your customer account number (on your bills) are essential.
But I repeat: it's a debt, it won't go to court, unless you are the one who takes them to court.
I don't understand: reinstating your line after a restriction period? Was it you who requested it? Was it a restriction due to non-payment? If it was for non-payment, you indeed have the restriction first, then the suspension of the line, and then the termination. And if the line is terminated, it means exactly what it means: impossible to reinstate it....
But I repeat: it's a debt, it won't go to court, unless you are the one who takes them to court.
I don't understand: reinstating your line after a restriction period? Was it you who requested it? Was it a restriction due to non-payment? If it was for non-payment, you indeed have the restriction first, then the suspension of the line, and then the termination. And if the line is terminated, it means exactly what it means: impossible to reinstate it....
It's the same for every operator,
you owe them this money, they will take it from you. And it won't cost them more, but you.
What's your problem? Have you called customer service? Sent a complaint letter? If so, did you send a letter to consumer services? If yes, have you contacted the telecommunications mediator??
Taking "justice" into your own hands never leads to anything, there are contracts, laws to apply, if it's just a feeling ("they weren't fair") it doesn't mean anything, sorry...
you owe them this money, they will take it from you. And it won't cost them more, but you.
What's your problem? Have you called customer service? Sent a complaint letter? If so, did you send a letter to consumer services? If yes, have you contacted the telecommunications mediator??
Taking "justice" into your own hands never leads to anything, there are contracts, laws to apply, if it's just a feeling ("they weren't fair") it doesn't mean anything, sorry...
No, I went abroad, and since I didn't want to lose my number, I was paying for it............ they were supposed to restore it in June, which they didn't
when I wanted to access my account, it was impossible because I was apparently no longer a customer, yet I was still receiving emails from them to consult my invoices...,.......... anyway, when I saw that they weren't restoring the line and that I was ultimately not using it, I wanted to cancel. I called and spoke to a clueless person who told me that I had to pay for two months of my previous plan.............. I said okay, you want to thank me for being a customer for several years by making me pay for something I don't have........ I called my bank and denied their payment request, and that's that
okay that they don't have my number, but I returned their mail, so it's impossible not to know who I am
when I wanted to access my account, it was impossible because I was apparently no longer a customer, yet I was still receiving emails from them to consult my invoices...,.......... anyway, when I saw that they weren't restoring the line and that I was ultimately not using it, I wanted to cancel. I called and spoke to a clueless person who told me that I had to pay for two months of my previous plan.............. I said okay, you want to thank me for being a customer for several years by making me pay for something I don't have........ I called my bank and denied their payment request, and that's that
okay that they don't have my number, but I returned their mail, so it's impossible not to know who I am
Okay, I see, a "temporary" suspension that lasted.
But when you returned, did you pay the full price for the plan or just the suspension fees? The reactivation scheduling must have "slipped through the cracks," actually. And when the line is suspended, you really can't take any action on your account, but that doesn't mean the line is cancelled.
Did you not call customer service upon your return to find out why you still didn’t have the line?
The 2 months requested were probably the 2 months' notice from back then (now it's 1 month).
So I think it's more of a misunderstanding between Bouygues and you than a scam, actually.
I do think they did not fulfill their service promise by not reactivating the line on the requested date, but I don’t think you have paid your full plan during the entire time it was suspended. Basically, you lost financially 3 times less than what you could have lost.
After that, opposing the debits is really not the best solution either.
I therefore invite you to send a registered letter to consumer services (same address as customer service but make sure to put consumer service) explaining the timeline of events and requesting the cancellation of your debt (which should amount to 2 months of plan, right?) since they did not respect their service promise. Generally, the response is quick (less than 15 days depending on processing). Make sure to note a number where they can reach you.
There, you will get a personalized response rather than the automatic letters you have received until now.
After that, it’s up to you!
But when you returned, did you pay the full price for the plan or just the suspension fees? The reactivation scheduling must have "slipped through the cracks," actually. And when the line is suspended, you really can't take any action on your account, but that doesn't mean the line is cancelled.
Did you not call customer service upon your return to find out why you still didn’t have the line?
The 2 months requested were probably the 2 months' notice from back then (now it's 1 month).
So I think it's more of a misunderstanding between Bouygues and you than a scam, actually.
I do think they did not fulfill their service promise by not reactivating the line on the requested date, but I don’t think you have paid your full plan during the entire time it was suspended. Basically, you lost financially 3 times less than what you could have lost.
After that, opposing the debits is really not the best solution either.
I therefore invite you to send a registered letter to consumer services (same address as customer service but make sure to put consumer service) explaining the timeline of events and requesting the cancellation of your debt (which should amount to 2 months of plan, right?) since they did not respect their service promise. Generally, the response is quick (less than 15 days depending on processing). Make sure to note a number where they can reach you.
There, you will get a personalized response rather than the automatic letters you have received until now.
After that, it’s up to you!
at the same time,
one call from you, Ivry, on the day of your return, and your line would have been reactivated,
no formal notice, no time wasted, no money squandered, etc...
one call from you, Ivry, on the day of your return, and your line would have been reactivated,
no formal notice, no time wasted, no money squandered, etc...
yes, that's true, but when they are the ones at fault, the client shouldn't be the only one left weak and suffering......... no sir, not with me. Yet I work in the business world, but I won't be dictated how to operate when I've been a regular client for many years,
all they need to do is not ask for too many services from our dear companies, just that of paying
Bouygues goes through their internal conflict management service which delegates if they don’t recover anything after sending a letter similar to tax notices (to scare the poor idiotic citizen we are)
now it's a firm called Contencia that handles the situation, I spoke with a girl on the phone, she also tries to scare you. Once I managed to break the ice on the phone, she explained that she was forwarding what I told her by email.... however, the bill went up 20% and I'm now listed with Preventel (another abuse of the system) which, according to her, prevents me from getting a phone in my name, yet last Saturday I managed to get another one (9mobicarte)
all they need to do is not ask for too many services from our dear companies, just that of paying
Bouygues goes through their internal conflict management service which delegates if they don’t recover anything after sending a letter similar to tax notices (to scare the poor idiotic citizen we are)
now it's a firm called Contencia that handles the situation, I spoke with a girl on the phone, she also tries to scare you. Once I managed to break the ice on the phone, she explained that she was forwarding what I told her by email.... however, the bill went up 20% and I'm now listed with Preventel (another abuse of the system) which, according to her, prevents me from getting a phone in my name, yet last Saturday I managed to get another one (9mobicarte)
Hello, I have a slightly different problem. I had a Neo subscription with Bouygues Telecom and at the end of my subscription, I had some issues at the end of the month because I had just moved. Long story short, I ended up with two big unpaid bills and it went to a collection agency that offered me to pay in installments! I accepted and finished paying about a year ago. However, when I wanted to take a subscription a month before the reimbursement date this time with SFR, I had to pay a refundable deposit at the end of the subscription!!! And that if I waited to be fully reimbursed, I would still have to pay a deposit!!
What should I do to take out a subscription normally, please???
What should I do to take out a subscription normally, please???
In fact, the system is rotten. They make you believe that the mobile phone will change your life, and for the past few years, it has become a necessity since everyone is equipped, except that I predict a decline in the coming years. People are starting to understand the pretty well-crafted scam... As soon as you make a mistake, you are put in quarantine, even for sincere people like you who paid their bill late but still paid.
You are nothing, and they make you feel it as soon as you slip up, no way to discuss...
You are nothing, and they make you feel it as soon as you slip up, no way to discuss...
Call customer service to find out why you are listed with Préventel even though you have paid. They have a special department. There may have been an error in the payment integration. Because if you have paid, you are removed from the list, it's automatic.
Call them quickly. Generally, it's resolved very quickly.
Call them quickly. Generally, it's resolved very quickly.
I'm sure it's not a scam, but I ended up dealing with a fool and took a cautious approach, so I stopped everything. Then the machine started up and tried to destabilize me... they have the money, I have my head and time,
no, I didn't reactivate my line myself because I had other things to think about when I got back, and when I looked into it, I realized it had been 3 months since I should have been reactivated, so I decided to stop it a few weeks later
yes, that's the two months' notice, but in this case, they make me pay for the 2 months under restriction. In short, a commercial attitude like we often see, if you don't fit into the mold, no more discussion.............. and business should be a permanent deal, win/win, not applying pressure from a position of power, that only works for so long
I will do what you said in the next few days. What I notice, at Bouygues or elsewhere, is the overwhelming presence of administrative burdens in a commercial approach. Business is becoming the second largest administrative machine in France, we're quite something after all. Good for them, these operators are trained with standard speeches and prepared responses for everything, with a tiny margin for negotiation, not surprising they can't have any initiative
thank you for your follow-up, you seem to know the ins and outs of these companies well,
no, I didn't reactivate my line myself because I had other things to think about when I got back, and when I looked into it, I realized it had been 3 months since I should have been reactivated, so I decided to stop it a few weeks later
yes, that's the two months' notice, but in this case, they make me pay for the 2 months under restriction. In short, a commercial attitude like we often see, if you don't fit into the mold, no more discussion.............. and business should be a permanent deal, win/win, not applying pressure from a position of power, that only works for so long
I will do what you said in the next few days. What I notice, at Bouygues or elsewhere, is the overwhelming presence of administrative burdens in a commercial approach. Business is becoming the second largest administrative machine in France, we're quite something after all. Good for them, these operators are trained with standard speeches and prepared responses for everything, with a tiny margin for negotiation, not surprising they can't have any initiative
thank you for your follow-up, you seem to know the ins and outs of these companies well,
Hello Audrey!
Incredible story that shows the 'seriousness' and reliability of the 'services' of French operators..
Your case is clear... You should send a registered letter with acknowledgment of receipt (And possibly a copy to the Telecom Mediator.. http://www.mediateur-telecom.fr/roles.html).
This letter will explain that you have never been their customer and that the bank account in question is not yours.... Consequently, you are putting them on notice to immediately stop their harassment..
And that if they continue this ridiculous behavior, you will file a complaint for harassment. Of course, you will demand significant damages... (This is a strong argument!!)
Additionally, you will require a copy of any Contract linking you to them as well as a copy of the banking information related to the direct debit...
Subsequently, if there are threats (e.g., lawsuits), you can invoke an attempted extortion of funds under Art. 312-1 of the Penal Code (See the link below..).
http://www.droit.org/code/CPENALLL-312-1.html
You must not let this situation fester and hit hard from the start.. Keep us updated on what happens next!
Have a good day and good luck!
Incredible story that shows the 'seriousness' and reliability of the 'services' of French operators..
Your case is clear... You should send a registered letter with acknowledgment of receipt (And possibly a copy to the Telecom Mediator.. http://www.mediateur-telecom.fr/roles.html).
This letter will explain that you have never been their customer and that the bank account in question is not yours.... Consequently, you are putting them on notice to immediately stop their harassment..
And that if they continue this ridiculous behavior, you will file a complaint for harassment. Of course, you will demand significant damages... (This is a strong argument!!)
Additionally, you will require a copy of any Contract linking you to them as well as a copy of the banking information related to the direct debit...
Subsequently, if there are threats (e.g., lawsuits), you can invoke an attempted extortion of funds under Art. 312-1 of the Penal Code (See the link below..).
http://www.droit.org/code/CPENALLL-312-1.html
You must not let this situation fester and hit hard from the start.. Keep us updated on what happens next!
Have a good day and good luck!
I learned that when there's a late payment covered by another company, you get blacklisted with Préventel for 3 years, and if you want to take a subscription during those 3 years, you have to leave a deposit of €225 which is cashed and returned at the end of the subscription!!
I think it's unfair that because of a minor issue during our subscription (even though I reimbursed them at their request), we are penalized; they only think about money since our deposit is nicely used and added to their capital!!!!!
So even if I take a good plan to get a phone for €1, I will have to give €225 which will be recovered at the end of the subscription!! Pffff!
I think it's unfair that because of a minor issue during our subscription (even though I reimbursed them at their request), we are penalized; they only think about money since our deposit is nicely used and added to their capital!!!!!
So even if I take a good plan to get a phone for €1, I will have to give €225 which will be recovered at the end of the subscription!! Pffff!
Listen, I'm supposedly flagged with Préventel and I got a SIM card with Orange this weekend..........it's proof that you need to check out the competition to be sure, 225 euros, what a bunch of jokers, those people will cry when their job disappears as they manage to automate a bit more.....in the meantime, they are diligently following the instructions... me, who's a moderate liberal, this aspect of liberalism really pisses me off........don't hesitate to tell them to their face.
filed for 3 years: That's completely false!!!!
You are listed with Preventel until your debt is settled; once paid, it's resolved in 48 hours, you no longer appear, and there is not even any history retained!!!
Be careful with hearsay. Preventel even has a dedicated website that you can consult. Just type "Preventel" into your search engine.
As for the deposit requested when opening the account, it varies depending on the operator. Be aware, it can be much more than €225.
You are listed with Preventel until your debt is settled; once paid, it's resolved in 48 hours, you no longer appear, and there is not even any history retained!!!
Be careful with hearsay. Preventel even has a dedicated website that you can consult. Just type "Preventel" into your search engine.
As for the deposit requested when opening the account, it varies depending on the operator. Be aware, it can be much more than €225.
Hello,
I’ll keep it brief: I have a phone bill amounting to €347. When I look at the details of my bill, I don’t understand it. Nothing in the details states that I owe €347, not even in my communications.
However, I see at the bottom of my bill "Your One-Time Services" corresponding to the amount they are asking for, which is €347. I don’t understand and I don’t even know what this refers to. I knew I was chatty but reaching this kind of bill, no.
In the end, I couldn’t pay this amount last month. Do you think I can pay them in installments? And what exactly does "Your One-Time Services" refer to, especially since I canceled the contract I had with them at the end of March, and I'm receiving a bill for April amounting to €347?
Thank you in advance.
I’ll keep it brief: I have a phone bill amounting to €347. When I look at the details of my bill, I don’t understand it. Nothing in the details states that I owe €347, not even in my communications.
However, I see at the bottom of my bill "Your One-Time Services" corresponding to the amount they are asking for, which is €347. I don’t understand and I don’t even know what this refers to. I knew I was chatty but reaching this kind of bill, no.
In the end, I couldn’t pay this amount last month. Do you think I can pay them in installments? And what exactly does "Your One-Time Services" refer to, especially since I canceled the contract I had with them at the end of March, and I'm receiving a bill for April amounting to €347?
Thank you in advance.
Hello,
I would like to know what happened with the IVRY issue. Did you end up paying what you owed to Bouygues, or did you reach an arrangement?
I myself am a customer at SFR, and during a minor change to my plans last summer over the phone, I allegedly re-signed for 24 months, even though nothing was mentioned to me on the call, and of course I didn’t sign anything stating this.
Today, I want to cancel this subscription as it does not match my consumption at all and it's very expensive for me, but I can't until August 2009.
I was wondering if I could simply stop paying. Of course, they will block my line (that’s no problem, I don’t intend to stay with SFR but to get a card elsewhere, before even risking being registered in the preventive file, which I just learned about in these discussions). I know I will receive reminders for unpaid amounts, even notices of formal demand, but does this risk going further, like to court for example? Or do they usually give up quite quickly before starting the big machine?
Thank you for your clarifications, I know what I’m considering doing isn’t very honest, but I have little scruples when it comes to SFR!
I would like to know what happened with the IVRY issue. Did you end up paying what you owed to Bouygues, or did you reach an arrangement?
I myself am a customer at SFR, and during a minor change to my plans last summer over the phone, I allegedly re-signed for 24 months, even though nothing was mentioned to me on the call, and of course I didn’t sign anything stating this.
Today, I want to cancel this subscription as it does not match my consumption at all and it's very expensive for me, but I can't until August 2009.
I was wondering if I could simply stop paying. Of course, they will block my line (that’s no problem, I don’t intend to stay with SFR but to get a card elsewhere, before even risking being registered in the preventive file, which I just learned about in these discussions). I know I will receive reminders for unpaid amounts, even notices of formal demand, but does this risk going further, like to court for example? Or do they usually give up quite quickly before starting the big machine?
Thank you for your clarifications, I know what I’m considering doing isn’t very honest, but I have little scruples when it comes to SFR!
When re-engaging with a phone provider, you don't necessarily have to sign anything. However, they must provide you with a written document (like a letter with your bill) to give you a withdrawal period (7 days). If you can prove that you never received this letter, you are in your right.
But I recommend first: changing your plan (the commitment is with the operator, not a specific plan), and proceeding step by step (paying makes it easier): send a registered letter to customer service, then send a registered letter to consumer services, and finally, the last step, the republic mediator through an association.
Basically, the road of Ivry, but if you pay (less than today by changing), it will go smoother. If their faults are well established, you will be refunded anyway.
Good luck.
But I recommend first: changing your plan (the commitment is with the operator, not a specific plan), and proceeding step by step (paying makes it easier): send a registered letter to customer service, then send a registered letter to consumer services, and finally, the last step, the republic mediator through an association.
Basically, the road of Ivry, but if you pay (less than today by changing), it will go smoother. If their faults are well established, you will be refunded anyway.
Good luck.
So, while it costs me a bit of energy, it allowed me to understand how they operate.
When you stop paying, you are notified by mail 1 or 2 times and then they hand it over to a collection agency.........who tries to recover the money with an additional fee.
I made a request through a mediator https://www.mediation-telecom.org/ who tells you to first write a letter to customer service, who may or may not consider your request; if not, see the next step with the mediator that I have not done yet.
When you stop paying, you are on a banned list for getting a new subscription as long as you do not pay what you owe.
However, you can easily get a prepaid card.
There you go, you know everything; no court as long as the amounts are minimal, which is my case.
It's true that we are paying for the mistakes of some who must be scamming these companies... at the same time, they don't hold back with us.....there you go, hoping I answered your question.
When you stop paying, you are notified by mail 1 or 2 times and then they hand it over to a collection agency.........who tries to recover the money with an additional fee.
I made a request through a mediator https://www.mediation-telecom.org/ who tells you to first write a letter to customer service, who may or may not consider your request; if not, see the next step with the mediator that I have not done yet.
When you stop paying, you are on a banned list for getting a new subscription as long as you do not pay what you owe.
However, you can easily get a prepaid card.
There you go, you know everything; no court as long as the amounts are minimal, which is my case.
It's true that we are paying for the mistakes of some who must be scamming these companies... at the same time, they don't hold back with us.....there you go, hoping I answered your question.
Ivry,
there is no court when it comes to a debt arising from a contract signed.
the next step after the debt collection agency is the bailiffs in 90% of cases.
this usually occurs 12 months after your cancellation date, and even for a debt of 100 euros.
when the fraud repression department itself indicates that one should never oppose withdrawals to prove good faith, it is not without reason ...
there is no court when it comes to a debt arising from a contract signed.
the next step after the debt collection agency is the bailiffs in 90% of cases.
this usually occurs 12 months after your cancellation date, and even for a debt of 100 euros.
when the fraud repression department itself indicates that one should never oppose withdrawals to prove good faith, it is not without reason ...
Hello
I have a problem with Bouygues Telecom. I am not a customer with them, and they sent me a bill for a phone without specifying the number, saying that the last bill could not be paid due to a rejection from my bank on the grounds of a disputed charge. However, the account number that appears is not mine, and I have never been a customer with them. If this has happened to someone else, please let me know, because I don't see how they could have my name and address.
Thank you in advance.
I have a problem with Bouygues Telecom. I am not a customer with them, and they sent me a bill for a phone without specifying the number, saying that the last bill could not be paid due to a rejection from my bank on the grounds of a disputed charge. However, the account number that appears is not mine, and I have never been a customer with them. If this has happened to someone else, please let me know, because I don't see how they could have my name and address.
Thank you in advance.
I had a bill for mobile phones in collection; I paid the total amount and was told that my lines should be restored today. Since that was not the case, I called the collections service again, and they told me today that Bouygues canceled my mobile lines. What should I do? It's impossible to reach someone at 1064.
I am writing to you because I have been asked to pay a bill of €296.06, but I have never subscribed to Bouygues Telecom. What can I do to resolve this? Thank you.
no contract no payment
best regards