Unpaid Bouygues Telecom

Solved/Closed

azertyu31 Posted messages 1 Status Membre -
Anonymous user - 8 Jan 2010 at 10:53

Hello everyone, I signed up for a Bouygues Telecom Neo 3-hour plan with a 2-year commitment. Due to being unable to pay my bills, I sent a cancellation letter after 11 months (I know I was foolish, but I thought I was committed for 1 year!) explaining that I could no longer pay. They cut off my line overnight without sending me a letter notifying me of the cancellation date and the amounts I would owe. I received a bill for €88. I contacted customer service, and the lady told me it was normal, it was your last bill to pay, you will be credited next month for the "overpayment," and you will no longer have to deal with Bouygues Telecom. I paid my bill, and some time later, I received another one for €300! They told me it was the cancellation fees and that if I didn't pay, they would send me to a collection agency and put me on a blacklist of operators. I know I'm at fault, but there was a lack of information because I believed what the woman said. I don’t want to pay this amount if I no longer have a plan! What should I do, please help me!

Liens connexes:

6 réponses

Réponse 1 / 6

TOTO

Bonjour, I would like to know I owe 160 euros to Bouygues, I would like to know the risks, thank you.

Réponse 3 / 6

Marie

Hello,

I am an employee of Bouygues Telecom.
If you are in arrears, regardless of the operator, you may initially face a restriction on calls. This means you will be able to receive calls but not make them. If the arrears persist, you will be suspended, at which point you will be unable to make or receive calls. However, your line will not be terminated, and you will still owe Bouygues Telecom for the subscriptions. Following that, you risk termination for non-payment, your file being transferred to a debt collection agency, and being listed with Préventel, which will prevent you from taking a subscription with any operator.

What I advise you to avoid reaching that point: if you cannot settle your bill all at once, call the Bouygues Telecom collection service to set up a payment plan and pay in installments: 0981660315, free from your Bouygues Telecom line.

Three main payment plans can be proposed to you depending on your situation:

The payment of 40% of the total amount by credit card online and the remainder debited from your bank account fifteen days later. In this case, you will be protected from restrictions.

Otherwise, payment in two or three installments. Here, you are restricted (you can only receive calls) and instead of paying your subscription, you will pay a reduced subscription of 8 euros until your debt is cleared, at which point you will be able to make calls again.

I hope I have provided you with some help.

Best of luck.

Trott

Thank you Marie for these explanations!

I am also in this situation, my line has been limited, so I can only receive my calls and texts.

On my Bouygues account, it states online that I have until August 21 to settle this bill. Beyond that, will my line be suspended? Will I still keep my number once the unpaid bill is settled?

Also, is it possible to add a card (formerly Nomad) to be able to make calls?

Thank you in advance!

sousous

Hello Marie, I would like to know if I really risk having to pay the full amount of the subscription until its expiration? I have been in arrears since last July and I no longer want the subscription because I can't afford it. Am I really at risk of collection with a bailiff's visit for €41, or can I just ignore it until the line is completely deactivated? Right now I am suspended! I have until September 16 to settle this, and I would also like to get a SIM card to limit expenses. What do you advise me to do knowing that I am truly unable to pay?
Thank you.

marie > sousous

Hello,

If you owe for July and August, you can, if you wish (but I'm not supposed to advise you on this, but I'm not at work... :)), not pay. Soon, you will be terminated and your file will be in collections, but without termination fees because it’s Bouygues that will have terminated you. However, I strongly advise you at that point to pay at least what you owe Bouygues as soon as you receive your letter indicating termination for unpaid bills. At that time, either your account is not completely disabled (technically) and you can pay by credit card, or it is not and you will have to call the collections agency to settle the amount by credit card (the customer service will give you the number of the relevant agency). This will prevent you from being listed with Preventel and incurring fees, and your line will be completely terminated... Of course, you can take a prepaid card right now. Being in arrears will not be an issue for you.

One strong recommendation: wait for your termination for unpaid bills, call 09 81 660 606 as soon as you are terminated, pay the hundred euros that you will owe, and this will prevent bigger problems.

Once again, I'm not supposed to advise you on this... :p, but I completely understand your situation.

Best regards,

Marie.

sousous > marie

Good evening Marie,
thank you very much for the response you provided me, however you are scaring me by talking about a "hundred euros" to be paid after the termination of my line, I only owe 41€. Could you please tell me what the "hundred euros" correspond to and do I need to pay the July bill on the deadline date or the day after, that is, on September 16th?
Thank you for clarifying things for me, as you are a true light.
Have a good evening.

célinasofia > marie

Good evening Marie,
I received a "formal notice" letter from Bouygues Telecom, asking me to pay the bill within eight days, but the letter is dated September 19 and I received it on September 25, so it’s been more than eight days. Do you think my line has been terminated at this point or should I wait for the letter from the collection agency?
Best regards.

Réponse 5 / 6

Marie

Hello Trott,

To answer your first question, if you see online that you have until August 21 to pay a bill, it is the one that has just been issued (if your plan renews around the 6th, that's it), so your deduction will happen on the 21st. For the other bill, you risk being suspended before the 21st, and you will receive a pre-suspension letter beforehand.

I advise you to call customer service to find an arrangement. Following the suspension, you risk cancellation, but not now, in about a month. Of course, as soon as the unpaid amount is settled, if you are not cancelled, you will regain your line without any problems.

Yes, you can get a Bouygues Telecom card without any problem, since it's prepaid.

If you have any other questions, I'm happy to help.

:)

Lucie95

Hello Marie,

I'm writing to you because I'm in a situation that leaves me perplexed:

Two years ago, I opened a line with Bouygues, then having no more use for it, I gave it to a friend who took care of changing the account holder (in theory since I haven't paid anything).

I wanted to open a line in my name and for my account today, but it was refused on the grounds that I would have an unpaid bill and that I would be blacklisted with all operators.

However, I have never received any bills or payment demands, let alone a notice informing me of being blacklisted. This debt was not caused by my communications but by the person to whom I gave the line.

What can I do today?

Best regards

july

Hello Marie

I have the same problem, my line has been cut for a month
I can't even call customer service to pay my bill
Could you give me the number to pay my bill please

Thank you in advance.

Réponse 6 / 6

Hello, I am also in the same situation....
I am currently unable to pay my Bouygues bills and would therefore like to terminate my subscription.
Unfortunately, I still have a one-year commitment and so I cannot terminate this contract.
I know a little about the procedure for unpaid bills... (Restriction, disconnection without termination, termination with dispute)
My idea is to stop paying my bills (€34.90/month) while waiting for the case to go to dispute.....
I am therefore wondering if, aside from being on the operators' BLACKLIST, there will be any fees charged by the collection agency and if so, what percentage????
I am also wondering if there is a more "honest" solution for terminating.....

Thank you for your help.

marie

Hello,
If you are only committed for one year, you can invoke the Chatel law: so no fees and in some cases only 25%.
Not paying is not the best solution. In addition to being listed, you have fees that can exceed 50% of the amount owed, and bailiffs (it may take 3 years, but they will come... even for 50 euros)

So it's better to find out if you can terminate your line without fees under the Chatel law. It depends on your commitment end date.

Best regards,

Marie

Anonymous user > marie

Hello, these questions do not concern the
High Tech section of the site but the Law/Finance section, and
more specifically the "Consumer" forum.
Click ►HERE.
Thank you.
--
We all learned one day, we should never forget it...

Unpaid Bouygues Telecom

6 réponses

Samsung j5 unable to answer

Scam of the suvedene highway

Minecraft restore the cursor and the bar.

My ps3 keeps shutting down on its own...

Samsung series 4 led tv logo display...

How to enable bluetooth on a samsung tv?

Ctrl key issue

[metin2] sura ...

Freebox tv locked step 2 or network

Error 46 (brother dcp-150c) cleaning impossible