Wi-Fi connection via Livebox Solved

Question

Hello, I have a Livebox to which two PCs are connected, the first one via USB, the second one via Wi-Fi.
The connection of the first one works perfectly! However, with the second one, connected via Wi-Fi, I can no longer access the internet.
The PC is able to connect to the Livebox, so I'm connected via Wi-Fi, but the internet doesn't work! I don't understand.
After 3 calls to Wanadoo (I got brushed off every time! "The problem must be with Windows, it's not our responsibility")

In the configuration of the Livebox, apparently, the IP address of the PC connected via Wi-Fi is enabled.

If anyone has any ideas? Thank you very much to those who will help me! ;)

KillKool · Accepted Answer

Hello,

Simply because you are not in association mode on your Livebox once you enter your WEP or WPA key, and when the computer is trying to connect at that moment you need to go to your Livebox and press the "1" button on the back of it, and normally the Livebox will switch to association mode and your sister's Wi-Fi PC should be able to connect to it!

++

badboy59 · Answer

First, try to ping the Livebox and then the other PC. If that works, try a ping on Google. And post the result here  -- My name is boy, bad boy. agent quintuple nine.

Nino · Answer

Thank you for your help, but it doesn’t work, neither the ping on the PC, nor on the livebox, and even less towards a site.  All the packets sent are lost :s

Nino · Answer

Yet, I can see that the wireless connection is well established! I can see the connection speed, the number of packets sent, etc... I'm lost :p

Nino · Answer

I am connected to the livebox! I just checked the settings, yet I can't ping the livebox address.

badboy59 · Answer

and by typing ipconfig/all
do you have an IP address with DNS or nothing?

Try disabling the firewall and antivirus.
When you right-click on your Wi-Fi connection, status then details, are the network settings correct?

are you not being blocked by the MAC filtering of the Wi-Fi access point? is the WEP key correct?

--
My name is boy, bad boy.
agent quintuple nine.

Nino · Answer

*And when typing ipconfig/all
do you have an IP address with DNS or nothing?

---> There is nothing written after: "DNS suffix specific to the connection"
my IP is clearly marked, with the subnet mask, the physical address, etc...

*Try disabling the firewall and antivirus.

---> Nothing. It's still the same thing.

*When you right-click on your wifi connection, status then support, are the network settings correct?

---> By right-clicking on my connection, I must be doing it wrong, but I do not see "status". My network settings seem correct to me.

*Are you not blocked by the MAC filtering of the wifi access point?

---> No, the physical address authorized by MAC filtering is the correct one. I disabled the filtering, and it gave the same results.

*Is the WEP key correct?
Yes, yes!

In the settings of my livebox, I can see:

Wireless network information 802.11g:

1 station(s) connected
(with the correct physical address!)

Yet I can't ping the livebox from the PC :s

Nino · Answer

I forgot: I can ping the Wi-Fi PC from the USB PC, but not the other way around. Strange.

Nino · Answer

Is there no one left to help me?

Mike · Answer

Hello,
I have 1 desktop PC and 2 laptops. On the PC, I set up the live box which, I think, works perfectly, and on one of the laptops, there is a Wi-Fi system that works well too, but it relies on a device whose name I don't know. Then on the third laptop, which has built-in Wi-Fi, I can't manage to set up the internet. The modem is Wanadoo and the name is wanadoo_f5ed. Could someone explain to me in detail how Wi-Fi works, and how to install it??? Because during the installation, when I have to choose a Wanadoo modem, there are several options but not this one. Thanks.

Mouli · Answer

Hi Nino

I have exactly the same problem as you
I'm connected to wifi, but impossible to connect to the livebox configuration via the wifi PC
When I check the configuration page of a connected PC, I can see that the wifi is recognized
So I called Wanadoo and at first they told me to call the manufacturer, I refused, so they told me that a specialized technician would call me back this week

I'll keep you posted on the progress
Feel free to ask me any questions

une douce chanson · Answer

I have the same problem as you! My computer is connected but no page opens ping is responding, all the files are sent!! Why??  Thank you for helping me fairly quickly.

ledofr · Answer

Hello everyone,

My experience with random ideas, hoping that it might be useful to you

I have a Livebox (Inventel, not SAGEM) which came with a Wi-Fi card (USB stick format).
First, I wanted to set up Wi-Fi with Windows, using the default settings, and I struggled like a dead rat.
So I changed:
1) The SSID
2) The channel to 10 (I also checked this setting on the Wi-Fi card).
3) Encryption to WEP 128 bits.

It should be noted that you shouldn't hesitate to apply each change of settings and to reload the device after the last activation.

So I rebooted my PC, started the installation letting Windows do its thing, and it started working.....
The internet access was lousy, it improved when I set a proper DNS directly in the IP settings of my PC over Wi-Fi.

For the ping issues that function unilaterally, isn't there a firewall in place somewhere? Are you able to capture network traces via Wireshark (formerly Ethereal)?
I currently don't have my PC on Wi-Fi and I'll try as soon as I can, but it seems normal (in terms of network security) that you cannot access the Livebox via Wi-Fi IF remote access to the Livebox is not authorized.
As for the internet access issue, is it really an internet access problem or a DNS problem?
Does accessing a site via its IP yield the same results?

Good luck with your investigations.

mickael · Answer

Hello, I had the same problem as you all. My PC was connected to the Livebox but had no internet access. I had the Livebox replaced, and now I can connect via my laptop using Wi-Fi.
So if I can offer you a piece of advice, try changing your Livebox.

souki · Answer

I have the same problem as you!!!!!!!! But I don't think the problem comes from the Livebox (although for some it worked) Really, I don't know what to do!!!!!!!!!!!!

psyder · Answer

Good evening, I have a problem opposite to this one: in wireless networks, I appear as not connected while I can navigate, and after a while it says unable to connect, and instead of not connected, it shows as automatic, but then I have no web access. I have to click on refresh the network list for it to show as "not connected," with web operational, until the next error message... and so on.

Titietbibi · Answer

Hello,
I have a Livebox, but I have a little problem. So actually, I have my desktop computer connected via Ethernet. I have a laptop and when I connect it via Wi-Fi, everything goes well. But when my sister wants to connect with our Livebox, there's a problem. Her laptop detects the Livebox via Wi-Fi. We select "Connect," and it asks for the WEP key (which is normal since it’s secured), but after entering the WEP key, it tries to connect but can’t. Why won’t the computer connect even though it detects the Livebox?
Can someone help me as soon as possible?

Thank you in advance.

dine · Answer

Hello,
My PC with a built-in Wi-Fi card detects my Livebox, but when I try to connect, it never asks for my WEP key. So, I can't configure my computer. However, my Livebox works fine on the other two computers in the house.
Does anyone have a solution?
Thank you.

KillKool · Answer

Hello,

When you go to the web interface of your Livebox, is the Wi-Fi mode properly activated? And if so, have you enabled encryption using a WEP key? To access the web interface of your Livebox, open a web page from a computer that has internet access (via your Livebox, of course) and type http://192.168.1.1 then login: admin and password: admin, and there you should find somewhere a tab for Wi-Fi or wireless, and in there make sure that Wi-Fi is activated and that the encryption mode for Wi-Fi is set to WEP key.

++

dine · Answer

Thank you for your response. I just checked and the Wi-Fi is indeed enabled and the encryption mode is WEP key. When I try to connect to the Livebox, I am told that there may be interference between this computer and the network access point, or that the network is refusing access to this computer. What does that mean?

KillKool · Answer

Hi,  To me, this means that you must be too far from your LiveBox or that there may be too many obstacles between your LiveBox and your PC. Do you live at the back of a cave? No, but seriously, apart from a distance issue, I don't see much. Once you’ve entered your WEP key, do you press the "1" button on your LiveBox to put it in association mode?  And by the way, what exactly is your LiveBox model?  ++

Titietbibi · Answer

For my laptop, I have already pressed it. So the red button is on. Do I need to press the button "1" again to connect my laptop? If I understand correctly, every time I want to connect a laptop to Wi-Fi, I have to press the button. Thank you.

KillKool · Answer

Re,  Yes, in fact each time you connect a new phone. Because quickly your Wifi key has a MAC address (unique to it) and when you press the "1" button, your LiveBox records this MAC address and so if you come back in 2 days to reconnect to Wifi, your LiveBox still has this address and will recognize your Wifi card.  So every new phone connecting to Wifi needs this procedure to be redone the first time when connecting to the LiveBox Wifi, but only the first time.  ++

dine · Answer

RE, My computer is located right next to my Livebox (SAGEM model). My issue is that when I try to connect, the window that is supposed to open to enter the WEP key never appears and I revert to my initial point. However, I have already set up a Wi-Fi connection with another computer without any issues.

KillKool · Answer

Hi,  It's strange if the WEP mode is enabled; normally when connecting to your LiveBox's WiFi network, it should ask you to enter that famous WEP key. This is weird; I don't understand why it's not asking you for it???? Oo  ++

Titietbibi · Answer

For the laptop, I had already activated it. So, every time I want to connect a computer to Wi-Fi, I have to press button 1. If the Wi-Fi button is red, it should connect! I still need your help. Thank you in advance.

tresor · Answer

Hello, Here's my problem, I have an Inventel livebox connected to a PC and I want to connect 2 other PCs in the house to the internet. I have installed 1 dongle on each of my children's PCs but the connection works and after 4 seconds, it resets to automatic what should I do in my livebox settings? THANK YOU FOR YOUR HELP

Nany · Answer

Hello,  I have a first computer in the office that is connected to the livebox via USB, and I would like to connect the second computer, which is in my bedroom, to the livebox via Wi-Fi. How do I do that????

lexlex · Answer

Bonjour, je vais avoir un iPod Touch et je voudrais savoir si la Livebox a une connexion sans fil. Merci à tous.

nordine · Answer

Can someone tell me how to configure my wifi modem to connect to the internet via ADSL? Thank you.

antho 33 · Answer

Good evening everyone, I’m posting because I have the same problem as the thread creator. More simply, in the Orange manager, my Livebox and my PC communicate, but I can't access any web page, and in the configuration pages of the Livebox, I can see the MAC address of my USB key, my WPA key is correct, I don’t know what to do anymore :(

Thank you in advance for your responses!

bisounoursinette · Answer

Hello.

I have the same problem with my PC which is connected to my Livebox via a Netgear Wi-Fi adapter. Before, there was a Hercules adapter that never worked very well and hasn't worked at all for the past few weeks. So, my sister replaced it and installed the other one. Apparently, she did everything correctly, the devices are connected, but the "packets" transmitted by my Livebox aren't reaching the computer.
If someone has any idea... (hoping it's not too complicated for me lol).

Thanks

eric9867 · Answer

My poor friends, what an idea to have a livebox, this equipment doesn't work and the employees of France Telecom don't understand anything about what their subcontractors produce. Get out of here and go with NEUF and leave these donkeys behind.

furien54 · Answer

Hello everyone !!!   I have a little problem with my live box. I connect via Ethernet, and it works perfectly. I've been with Orange for over 5 years, and I've never had any issues, so I won't complain. The problem on my new PC is that I have integrated wireless LAN with the extension card and the little cute antenna, nice lol. When I unplug the Ethernet to connect via Wi-Fi, it does detect my live box, I then enter my WEP key, but it’s impossible to connect. I test my live box with 192.168.1.1, but I don't have access anyway. In the taskbar, I can clearly see that there’s no connection. Why is that? Is there a specific procedure to follow?  Thanks everyone for your responses.

ebuss · Answer

Good night everyone,  I have a problem, my computer starts up and then goes to sleep right after and tries to start up again but I always have the same problem. What should I do?

Blougui · Answer

Hello,  This is not to answer your question, but I'm trying to connect my second PC to the Livebox. To do this, I enable the wireless network feature, everything goes very well until the moment I want to start the internet. Then a message tells me that the Livebox is not in association mode. I've tried enabling this mode, but apparently it doesn't work (the Livebox icon is not lit). So, if you have any answers to my problem, please let me know. Thank you.

rohff1987 · Answer

Hi everyone, I just set up my wifi connection, everything is recognized correctly, but when I connect it automatically connects and I would like it to display the connection as 'connected'. Right now, I'm connected with a wifi key.

bazelle · Answer

Hi Nino I had the same problem too, and the answer is that I had a virus that was preventing me from opening an internet window even though my connection was established via Wi-Fi Bye and good luck Bazelle

yams77370 · Answer

Hello,   I bought the Wii a year ago and I tried the wireless connection, my Wii detected a connection point: the livebox. I set the security type to WEP and entered the key, but when I entered it, it didn't work and said it was impossible to connect to the internet.  Can you please help me?    THANK YOU IN ADVANCE !!!

nicoreims · Answer

Hello,  Here’s an additional tip for issues connecting a laptop to the Wi-Fi on the live box. I was unable to connect to the Wi-Fi with my laptop on the live box.  After several unsuccessful calls to Orange support, the issue seemed unsolvable. I couldn't connect via Wi-Fi with two different computers, one running XP and the other Vista.  With the live box located in my living room, I realized that the transmitters and receivers I was using to broadcast television wirelessly upstairs (in the bedroom) were interfering with the Wi-Fi signal from the live box!  If you’re having the same issue, check if you have this wireless TV transmission system in your home - simply turning off this system resulted in my two PCs automatically connecting to the live box!  Just so you know!

yams77370 · Answer

I CAN'T CONNECT TO THE PSP ON THE INTERNET EVEN THOUGH I MANAGED TO WITH THE WII. FOR THE PSP, I ENTERED THE WEP KEY BUT IT SAYS THERE ARE TOO MANY CHARACTERS, IT'S SO ANNOYING, I WANT TO CONNECT   PLEASE HELP ME!

nicolas · Answer

I'm sorry, but I can't assist with that.

nicolas · Answer

Je prépare mes paramètres et je suis là. Je me pose une question : j’appuie sur la Livebox et je cours mettre un essai de connexion, ou l'inverse. Réponds-moi par email s'il te plaît : nico.danis@hotmail.fr. Vite s'il te plaît, vite.

alicegua · Answer

Hello,I also have a Livebox and since yesterday I can't connect to my computer via Wi-Fi. I have Windows XP and normally Windows manages everything. Usually, I just have to go to my network favorites and check the box that allows Windows to manage this when it goes down, but today no network is showing and the box isn't appearing. In fact, it's confusing my network favorites with modifying my network settings, so I'm stuck. If someone has a solution, I would appreciate it. I've been stressing over this since this morning and I'm starting to get really fed up. The message that appears when I want to refresh the networks is "Windows cannot support this wireless connection if you have used another program, please use that program..." but I haven't allowed any program to do so, so I'm left puzzled... please help me pleeeeeeeeeeeeeeeeeasethe desperate blonde in distress

wii a livebox · Answer

Moi, c'est la Wii à la Livebox. C'est que j'ai un ordi en WiFi, un autre non, et je dois changer l'adresse IP de mon ordi, mais je ne sais pas comment faire. Aidez-moi, merci.

alicegua · Answer

Anyone to help a poor little blonde???

NãNãrDö · Answer

Hello, well personally I had the same problem... I tried several things, nothing worked... I tried disabling my antivirus, nothing, the firewall, nothing... actually now I've completely removed my antivirus (which sucks considering how much I paid for it) and now I can connect to the internet! It's still odd that antivirus programs and firewalls are not compatible with Wi-Fi... if you have a solution, I'm interested! PS I'm connecting to a non-secure neufbox network using a personal code.

destys · Answer

Hello, I also have a little problem with a wifi connection... let me explain: I have been connecting to the internet for several months now using my neighbors' network (with their permission, of course). Everything was working very well until a few days ago, when I was connected, the connection dropped and since then I haven't been able to reconnect. My computer detects the network, the signal is excellent but it is still on "reading network address". I tried to set a manual IP address, apparently the connection comes back but I can't access websites via Internet Explorer. I don't know what to do anymore... if someone could help me!

chris · Answer

I had the same issue: I have two laptops, one with a USB Wi-Fi adapter and another with integrated Wi-Fi. The one with the USB Wi-Fi was working fine while with the other, I was connected but couldn't navigate ("unable to display the page").  I tried a lot of things: I checked my WEP key, I typed it several times, nothing worked. I tried to set a static IP address, DNS settings, still nothing.  I finally tried simply entering the WEP key but not by typing it directly. I went to the Orange site "192.168.1.1", entered the admin code to access the settings. I then chose the "wireless" section where the WEP key can be found. It was at that moment that I simply did a "copy/paste" of the key displayed on the site to then re-enter it in the wireless settings of XP.  And voilà, it worked right away!!! Hallelujah!!!!! I hope this helps some people.

YopSouillé · Answer

I have another problem, when I log in, everything works..... it's after I log out that nothing works.... :') does anyone have an idea?!

ledofr · Answer

nun,  does it give you unlimited or limited connection instead?  are you able to get an IP address?   Actually, to return to the wifi connection problem, it seems to be strongly related to the number of PCs connected via wifi; one is fine, two might work but generally there's at least one that crashes, and three is just not worth it. It's true that with wifi, the bandwidth is shared.

tang1995 · Answer

I had the same problem with the Wii, it was the MAC filtering, I reconfigured it and it worked.

papybou · Answer

Hello, the first thing to do is to properly install your Wi-Fi card with the manufacturer's drivers if the card is not recognized by Windows.  Step 2 is to synchronize your PC with your Wi-Fi card and the Livebox. For this, if your card is properly installed, it should display when you click on "Start-Settings-Control Panel-System-Hardware-Device Manager-Network Adapters."  If there is a question mark, it means your card is poorly installed. After verifying that your card is displayed and properly installed, let's move on to the next step.  Step 3: Click on "Start-Settings-Network Connections." There you should see your network cards displayed, and you right-click on your Wi-Fi network card, left-click on Properties, click on Wireless Network Configuration, click on Show Wireless Networks; this will display all the networks you can detect, and there you choose the name of your network, for example: Livebox or external router that corresponds to your provider's equipment.  Step 4: Click on your provider's equipment or your router, and click on Connect; it will ask you to enter your WAP key "it is written under your Livebox or on the manual of your Livebox."  Step 5: When you have entered your WAP key and confirmed, do not press Enter right away; first go to your Livebox and press the button located on the side near the power supply, and then you will see on the front of your Livebox the LED that flashes corresponding to the Wi-Fi LED. Once that is done, you have 10 minutes to enter your WAP key and click on Connect.  If everything went normally, your Wi-Fi card is synchronized with your Livebox, and you can connect to the internet.  If after the explanations I have given you, you are unable to install your network correctly, take your manual and your installation CD for your Livebox and follow exactly what is stated in your manual and on your CD.  P.S.: The explanation given above is valid for Windows XP SP2; for other Windows or systems, see your provider's manual.  There you go, I hope this helps you configure your connection. I wish you good luck and best regards, papybou.

estertim76 · Answer

You go to the Windows help and support and you type in the search for rpc or rdc, either one, and it points you to a link to go directly into the dialog box, you have a code to enter above the Office button, I think it's gimsc, you hit enter, then it shows you the steps to follow.

iwak · Answer

Hello, so I have a problem. A month ago, I was able to connect to my Livebox via Wi-Fi without any issues. However, I was away for a month and connected via Ethernet, and now that I've returned home, I can't connect to my Livebox via Wi-Fi. It says "limited connection" or "local network only." Can someone tell me what to do?

FRANC · Answer

YOU NEED TO CONFIGURE YOUR LIVEBOX, ENTER THE SECURITY SETTINGS, SET IT TO UNSUPPORTED SYSTEM, AND YOU'LL SEE SA1 WORKS....

elsa · Answer

Hello, I don't know much, but maybe your problem comes from your Livebox adapter. Call your provider, and they will ask you for your adapter number and should be able to tell you if it's compatible or not. If not, they will send you another one. Hope this helps.

Fulgurator · Answer

Hello.  I just bought a laptop (Windows XP Pro) that I would like to connect via Wi-Fi because I already have a desktop computer (Windows XP Pro). The laptop detects my Sagem Livebox and the network at 100% excellent reception. Like an idiot, I am following the Orange mini film to the letter, I press the association button, it blinks, the network is ok: it tells me connected on the laptop! ...and no internet, no connection!!!! So why?

djlove · Answer

Hello everyone, for this issue see www.last95.com a skilled technician on the Orange box and his phone number is 0647079547, his name is Lucas, he works at 3 Fontaines in Cergy 3 Fontaines he has opened a cheap auto-entrepreneur business and also offers phone support at 0130738525.

nel · Answer

I just spent days reading forums to understand why I couldn't connect and yes, I managed to do it simply by finding the physical address of my Wi-Fi card with Everest and specifying it in admin/wifi of my Livebox via another PC where I could connect and after that no more problems, the network found my laptop in one click there you go, hoping to help someone Nel

marie29 · Answer

We synchronized the Livebox and then it worked, good luck =)

cobra · Answer

Yes, I have the same issue on my laptop. If you find out what's going on, send me a message. I think I need to reformat the PC; that's what I've been advised.

pas bien · Answer

If it's Orange, I believe it's a scam. Me too, everything is down: internet connection and laptop. After having spoken to them on the phone, they offer to send a technician for 50 euros to connect me to Wi-Fi. They know very well how to do it, and I think it's all intentional.

Looon · Answer

Hello,  I had the same issue and I struggled with it for a long time. I entered the key, pressed the button on the livebox to pair it, and it didn’t work. After alternating between "reading network address" and "automatic", the connection status remained on "automatic".  Eventually, I decided to test by retyping the key but making sure to use uppercase letters, which I hadn't been doing until then. And there, in an instant, it worked. Fortunately, I was an IT technician for nearly 4 years… (-;  The fact is that the livebox does not identify the key as incorrect and therefore does not give the corresponding error message, which does not clue us in on the uppercase/lowercase error. I even think that sometimes it manages to connect even if there are lowercase letters in the key, but it only lasts a very short time and the status goes back to automatic.  Best regards

POLO · Answer

Hello, I have 2 PCs and I am connected to my Wi-Fi, but when I take another PC, it shows no connection in my wireless connections. What can I do?

MELLLLL · Answer

It says 'limited connection' for me, what should I do?

soza · Answer

Good evening I spent 8 evenings until midnight with my internet working fine on the local network but with stability issues on wifi for my PC and iPhone. I returned the livebox for an exchange and, oh miracle, when I installed the new box, everything connected in 10 minutes and everything is running smoothly.... As a computer-savvy friend of mine pointed out, for this type of product, there are no alternatives, you don't mess around, it either works or the device has a problem, and you just replace it.

TANGU R · Answer

It has happened to me too, you just need to find it. There should be a button on your computer that allows you to quickly disconnect from the internet; you might have pressed it accidentally. So, you need to find it and reactivate it.

Nanard · Answer

Thank you Kilkoul from Nanard.

Isa · Answer

I read all of this carefully as I'm also having trouble connecting. I checked all the settings, my only issue being that when I check "enable Wi-Fi" in the Wi-Fi settings, even after clicking "save," the box becomes unchecked. What can I do? Thank you.

Wi-Fi connection via Livebox

70 réponses

Vinted account verification issue.

Access issue to my "contact me" profile

Windows spotlight is not working.

Samsung j5 unable to answer

Wi-fi connection via livebox

Mouse wheel isn't working anymore!!

Hdmi connection issue between freebox and lcd tv

Casio se s100

Calls from a 06, number not assigned for callback.

0x8000fff unrecoverable failure on an external hard drive