Pilote endommagé ou absent (code 39)
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loulou
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Bonjour,
je suis sous Windows VISTA et depuis quelques jours je n'arrive plus à lire ni DVD, ni CD, ni ma clé USB. Quand je recherche une solution j'obtiens le message suivant : "Windows ne peut pas charger le pilote de périphérique de ce matériel. Ce pilote est peut-être endommagé ou absent (code 39)." Et quand j'essaie tout de même d'installer le pilote, le message suivant apparaît : "meilleur pilote déjà installé". Auriez-vous une solution à me proposer ? Merci d'avance.
je suis sous Windows VISTA et depuis quelques jours je n'arrive plus à lire ni DVD, ni CD, ni ma clé USB. Quand je recherche une solution j'obtiens le message suivant : "Windows ne peut pas charger le pilote de périphérique de ce matériel. Ce pilote est peut-être endommagé ou absent (code 39)." Et quand j'essaie tout de même d'installer le pilote, le message suivant apparaît : "meilleur pilote déjà installé". Auriez-vous une solution à me proposer ? Merci d'avance.
Configuration: Windows Vista Internet Explorer 7.0
24 answers
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Hello everyone.
Check if the burner is present in the computer (or PC for Vista). If it is absent, follow this procedure:
Start>>right-click on My Computer>>Manage>>Device Manager. Click on the small + in front of the line "CD/DVD-ROM drives". Your drive will appear below. Double-click on it and see if the error refers to code 39. If so, do this:
Hold down the Start (or Windows logo) key and press R at the same time.
In the window that opens, type REGEDIT and confirm.
Click on the small arrow in front of "HKEY LOCAL MACHINE". A small list will unfold. Click on the small arrow in front of "System" and so forth to reach this line:
HKLMACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Just left-click on the bold number above. Values will appear on the right side.
Check if there are any values called lowerfilter and upperfilter. If so, right-click on these values and delete them.
Restart the PC.
The drive should now work again.
--
Knowledge is only wealth if it is shared
Check if the burner is present in the computer (or PC for Vista). If it is absent, follow this procedure:
Start>>right-click on My Computer>>Manage>>Device Manager. Click on the small + in front of the line "CD/DVD-ROM drives". Your drive will appear below. Double-click on it and see if the error refers to code 39. If so, do this:
Hold down the Start (or Windows logo) key and press R at the same time.
In the window that opens, type REGEDIT and confirm.
Click on the small arrow in front of "HKEY LOCAL MACHINE". A small list will unfold. Click on the small arrow in front of "System" and so forth to reach this line:
HKLMACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Just left-click on the bold number above. Values will appear on the right side.
Check if there are any values called lowerfilter and upperfilter. If so, right-click on these values and delete them.
Restart the PC.
The drive should now work again.
--
Knowledge is only wealth if it is shared
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Next
Sorry to bother you, but I saw that you provided specific help regarding "code 39"!
Actually, I'm experiencing this problem but with my sound card; apparently, it doesn't recognize it anymore, so there's no sound!
You also mentioned that it could come from a downloaded software; indeed, I downloaded a software for my webcam two days ago, and I think it might be related to that...
Thanks in advance
See you soon
Thank you for the tip, I’ll struggle through that cursed player. Everything is back to normal now.
See you later and thanks again.
fafa