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Windows cannot load the driver (er 38)

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Alain063 Posted messages 6 Status Member -  
 drimed -
Hello,
I can't connect my Canon A650is camera to the USB port of my PC because during installation I get a failure with the message on the side "Windows cannot load the device driver for this hardware because a previous instance of this device driver is present in memory. (Code 38)".
I went into Device Manager, image devices, and Windows recognizes a digital camera.
I have uninstalled and reconnected my camera but without success.
I have already connected my camera to another PC, it works.
I can read my SD card on my PC’s card reader, but I would like to resolve this issue.
Does anyone have any idea? Or if anyone has a Canon A650is connected via USB, is it listed in the registry?

Thanks in advance

Alain063
Configuration: Windows XP SP2 up to date Internet Explorer 7.0

8 answers

  1.
    Alain063 Posted messages 6 Status Member 2
     
    Hello everyone,
    It's good, I found it. It's a conflict with an old Plustek "Optic Pro UT12" scanner.
    In "control panel, system, hardware, device manager and imaging devices".
    I first removed my Canon 650 camera that was causing error 38. I disabled all the other devices installed in "imaging devices". I rebooted the PC and reinstalled the Canon 650 camera without any issues.
    I then reactivated my other devices one by one to find that the scanner was crashing my camera.
    There you go.
    1
    1. en galere
       
      so nice, thanks for the explanation
      0
    2. lolo
       
      Thank you, I'm having the same issue and I've been looking for just 1 month!
      Same issue with Plustek scan.
      0