error 0xc18a0201 on HP C5180 printer Solved

Question

Hello,
I have an HP Photosmart C5180 all-in-one printer that is giving me a problem I can't solve:
1) It disconnected by itself
2) It displays a message on the small screen saying "Ink system failure with error number 0xc18a0201. Turn off then turn back on."
I tried to reprogram and reformat the printer using the installation CD, I even turned off the firewall, and I even got a nice Worm32 as a bonus; but it still doesn't work.
There is ink. So I don't understand anything. It worked for two days for my copies by pressing the copy button without any problem.
Currently, I have been stuck since yesterday without understanding why.
I tried to contact the manufacturer online, but I received no procedure or response to my problem.
Can someone please help me?
Thank you in advance.
Jizu1375. URGENT.

Configuration: Windows XP Internet Explorer 7.0

jlp · Accepted Answer

Here is a response obtained from HP service; it worked for me.
The step is more effective. Good test.

I invite you first, Mr. Pimet, to follow the steps outlined below:

Step I: Initialization

- With the printer powered on, perform the following operations:

- Remove the cartridges, lower the latches, and close the access door.

- Unplug the power cable and wait for the printer to completely turn off.

- Plug the cable back in and wait until the message "insert cartridges" or a similar message appears.

- Inspect the copper contacts and the contacts inside the cartridge slot to remove any ink or debris (Do this with a clean, soft, lint-free cloth).

- Insert the cartridges.

- Turn off and then turn on your printer using the "power" button.

Step II: Total Reset

Note: this operation will clear your machine's memory (pending jobs, etc.)

- Unplug the power cable from the printer.

- Press and hold the "HELP" and "OK" buttons on your machine simultaneously.

- Now plug the power cable back in while continuing to hold the buttons from the previous step.

- The screen will then display the message "CLEARING DRIVE" or a similar message will appear. You can then release the buttons.

- You can turn your machine back on.

launire · Answer

Hello, I have the same problem as you. Have you solved it? If so, how?  Thank you for your response.

dessin · Answer

Can we print double-sided sheets with the HP C5180 printer? If so, how should we do it?

DANIE62217 · Answer

Hello, I have the same problem, I bought it last year and it is only guaranteed for one year. I have had it for a year and two months and I’m furious.

ManMan69 · Answer

After many attempts, this procedure unlocked my error 0xc18a0201. I had read and tried others on different forums but this one is good. When I did the reset (HELP + OK), I didn't get the result described above since I had to turn on the printer before resetting. But well, it’s the result that matters, right?!

Seskoi · Answer

Good evening!

I have exactly the same problem, but with a HP D7100.
http://image5.sahibinden.com/photos/55/97/49/19559749n5n.jpg

The problem is that there is no "help" button on this printer.

What are the buttons on this device to do a reset, to restore the memory to zero?
I searched online, but I can't find it anywhere... Thank you!

DAN · Answer

I have been having this issue for several days; the message said "ink cartridge problem" then "ink pump problem," and now there are no more messages on the small screen and it won't turn off! Thank you for any information you can provide. I have already tried the instructions from HP support, but it only worked once.

roselyne · Answer

Hello
I have the same problem, unfortunately it won't restart and I will have to buy another printer (the same style). I would like to be able to use the same cartridges since I have a complete new set in reserve
Thank you for your help and your advice
Best regards, Roselyne

lili · Answer

Thank you very much, I have repaired according to your instructions.

DCLIC · Answer

Hello, I have an HP C5180 and I wanted to save money like everyone else by getting my cartridges refilled. However, at some point, the HP cartridges are no longer recognized by the printer because they have an expiration date indicated in the cartridge chip. The cartridge seller told me that there was no problem and he changed the chips for me. That’s when printing issues started to occur. The printer prints when it wants, and it’s a hassle. I never thought this could be due to the cartridges. One morning, I got the error message 0xc18a0201 and couldn't print anything. I searched on forums and tested all the reset maneuvers without success. I stumbled upon the “help” + “ok” maneuver and I was able to reset it. Thanks to the reset, I got a message indicating that some cartridges were not HP materials, so I immediately thought about the chip changes. HP thinks of everything!!!
So, I bought a new set of cartridges and did the maneuver again, and there was a miracle; the printer works again like before.
With all this, I didn’t save any money because I can't use the full cartridges with the other chips, and I struggled without a printer for quite a while. I hope this information can be helpful to others.

verso · Answer

Thank you very much for the instructions. With a C8150, mine completely shut down... I turned it back on, no error messages except for my non-HP cartridges not being recognized... Thanks again.

neutrinou · Answer

Hello,
In France, the law prohibits what is known as tied selling. HP's near obligation to purchase HP cartridges with HP printers can be considered tied selling and is therefore illegal.
Furthermore, using recycled cartridges can be seen as a commendable ecological gesture, which HP opposes through its tied selling policy.
This brand deserves not only all the blame but also a boycott from those who wish to oppose it - a boycott that I personally practice now.

Error 0xc18a0201 on HP C5180 printer

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