Orange Mail on iPhone Solved

Question

Hello,
I followed all the instructions to set up my account on the iPhone (the ones from the Orange iPhone website) and when I go into Mail it tells me "the connection to the server pop.orange.fr has failed." What's going on?

Configuration: Windows XP Internet Explorer 7.0

Perceval l'Hylien · Accepted Answer

Hello,
I just found a solution that works for me, here’s the complete tutorial I published online that could be useful for many people:

TUTORIAL FOR ALL FIRMWARES AND AN ORANGE ADDRESS

I just solved the famous problem of the ORANGE email box that only works halfway (perfect on Wi-Fi, but on 3G/Edge, receiving works but not sending), so I’m sharing my configuration which works for me anyway. I hope this helps you!

Prerequisites
* An iPhone/iPad, regardless of its generation and software version
* An Orange email address;
* The device containing the account information for this email box that is not functioning properly.

Malfunction Symptoms: Your iMachine receives and sends emails without any problem on Wi-Fi, but on the Orange network (3G, Edge...) either you cannot send emails but can receive them, or you can neither receive nor send emails.

Example email box (according to Orange: XX, which has the address name@orange.fr

1. In the Mail, Contacts, Calendars page, tap on your account (by default named after the first part of your email address, here XX.)

2. Check that it is activated (you never know :p), via the button (which should be blue) at the top labeled "Account".

ACCOUNT POP INFORMATION
- Name: enter whatever you want, here CXX
- Address: your email address, whether it is your phone number@orange.fr or your name@orange.fr. Examples: name@orange.fr or number@orange.fr (NOTE: I still use @wanadoo.fr and it works ;))
- Description: whatever you want, e.g. Mail Orange

RECEIVING SERVER
- Hostname: pop.orange.fr OR IF THIS IS NOT WORKING (only works on Wi-Fi, errors...) : pop3.orange.fr (I use the latter)
- Username: XX (= the first part of your email address)
- Password: the password of your email address (and NOT the one for your Orange Internet connection! Be careful, case sensitivity must be respected)

SENDING SERVER >
- Server: must be enabled
- Hostname: smtp.orange.fr
- Username: leave it blank (should display Optional in gray)
- Password: leave it blank (same)
- Use SSL: must be DISABLED
- Authentication: Password
- Server port: 25

(Return to SMTP<Account Name)

ADVANCED >
Delete: as you wish!

Use SSL: DISABLED!
- Authentication: Password
- Delete from server: as you choose
- Server port: 110

In principle, this should work... feel free to test by sending yourself messages from your iPhone on the same account (from XX to XX), by turning Wi-Fi ON and OFF; you will know if your box is functioning.

PS: my working config:
- iPhone 3G 16Go, firmware 2.1 jailbroken
- Origami Star plan for iPhone 2H+2H
- Orange email address linked to my Orange Internet subscription
- Functional (receiving/sending) on Wi-Fi, and on the Orange GSM network (3G, Edge, ...)

A practical sheet on how to configure the mail function on an iPhone

* Perceval the Hylian *
Seeking many adventures!

loop · Answer

I had the same issue, and instead of going through the POP tab, I went through the IMAP tab, and miraculously it worked.

yann · Answer

Could you please give me all the information that needs to be entered?

I'm trying on my side, but it doesn’t work!

Name, address, description, host name, username, password, etc...

Thank you in advance!

MArtin · Answer

the pop server!!

Why not use imap?? much better in my opinion. If you're interested, I found a site that offers an email address ending with @iphonemail.fr. Plus, you can use it on the iPhone or use their webmail or set it up on Outlook. So instead of finding a solution, I registered at http://www.iphonemail.fr and I'm using my new iphonemail email address! Here’s the direct link for registration: http://www.iphonemail.net/singup/

loulou et nounou · Answer

instead of putting the mobile number@orange.fr I put my address and my mailbox password and it worked

loulou et nounou · Answer

instead of putting my phone number @orange.fr, I entered my address and my mailbox password  and it worked

cyberpotard · Answer

Hello, I had the same problem, but by configuring as follows it worked:

pop: pop.orange.fr
smtp: smtp.orange.fr

Previously, I had set pop.wanadoo.fr and smtp.wanadoo.fr and I was getting the message "unable to connect to the server pop.wanadoo.fr"

Hoping to be helpful to you :)

wiffie33 · Answer

I would like to know if it's possible to combine multiple email addresses on the iPhone.
I have already added my Orange address and it works perfectly.
My solution is that I configured it on Outlook on my PC and iTunes asked me if I wanted to synchronize Outlook with my iPhone.
There you go.

stefli · Answer

Hello, I'm currently investigating online because I'm having an issue with emails!!!! I can't send any!! And strangely, when I'm at home, I'm not receiving them either. I have a @free address, I synced my iPhone via iTunes with Outlook which is set up for free, and well, nothing works!!! Can someone help me? Thank you.

Perceval l'Hylien · Answer

Hmm, try changing the port under "sending server": set it to 587. --  * Perceval the Hylian * Seeking many adventures!

Elya · Answer

Thank you, I was able to receive but not to send, but by changing the SMTP to port 25 it worked right away.  Thanks for the info.

Perceval l'Hylien · Answer

I tested my setup again on another iPhone (the one Apple sent me as a replacement for my original broken one): no problem.

If that ever changes (at Orange, they love changing connection settings without notifying anyone), I will make a new post here.

Best regards!
--

* Perceval the Hylian *
Seeking many adventures!

TRADER 38 · Answer

I HAVE THE SAME PROBLEM THE SERVER HAS FAILED EVERY TIME WHAT SHOULD I DO?

beetlejuice722 · Answer

And to configure an Orange email account using the IMAP protocol, does anyone have any ideas?
The IMAP protocol has several advantages over the POP protocol: for example, you can retrieve the folders created on the mail server, allowing emails to be organized and sorted, a bit like in Outlook...

But this is a configuration problem with the iPhone using IMAP...
Does anyone have more information on this topic???

Bernard · Answer

Thank you, I successfully sent my emails.....Well done

Perceval l'Hylien · Answer

Hello,

for your information: in case of a complete bug of the Mail application (whether on GSM or Wifi, nothing to do, you cannot connect, this includes the fact that it worked and then... it no longer works), you can try (it works quite well) going to Settings, and deleting the account. You can create another one afterwards, the automatic parameter detection works pretty well (keep in mind that with Orange, we do not recognize SSL authenticated connection, and if you activate it, you will not be able to reach the server!)

Another piece of info: the server pop.wanadoo.fr seems to have problems, prefer pop.orange.fr (just in case).

I hope this helps...

--

* Perceval the Hylian *
Seeking many adventures!

Papounet · Answer

I have exactly the same problem with an iPhone 3GS.
ISP Wanadoo and mobile with SFR. I tried 1 email address with Wanadoo and Orange without success.
Thank you for guiding me to solve my problem.
Best regards.

merlin · Answer

Hello everyone, for the last 2 posts, you shouldn't use the Orange outgoing server but SFR. Try with smtp.sfr.net, that's the one normally used for those with an SFR ADSL subscription.  There you go ; )

Paounet · Answer

I solved my problem. The compatibility between emails sent from Outlook to Wanadoo or Orange from a PC on iPhone is not good. The solution is to create an email address on Gmail from the PC (free) www.gmail.com Then transcribe that address onto the iPhone. From your PC, log into your Orange or Wanadoo account and request the transfer of your emails to this new Gmail address. It's not harder than that. Have a nice day.

Iseult · Answer

Thanks to Paounet and Merlin. In the meantime, I transferred my emails to mobileme and it works wherever you are, in France or abroad. I will try very soon with sfr.net. Looking forward to it.

spzs · Answer

A little subtlety with email addresses like orange or wanadoo: if the email address is monnom@wanadoo.fr for example, by default the iPhone puts in the "user" field: monnom@wanadoo.fr But actually, the user is the email address without the @... so in this example: user = monnom

mbfi · Answer

Hello, I receive all my Orange emails on my SFR iPhone!!! However, I no longer have them on my PC... I'm sharing my solution which I owe to reading your various suggestions... In "Mail, Contacts, Calendar," "Add Account, Name: enter the one that was provided to you by Orange during the setup of your PC internet. Address: enter your email address Description: same (it fills in automatically) Host name: pop.3.orange.fr Username: email address Password: the one provided by Orange SMTP: mail.sfr.fr And it works!!! Finally, it worked for me.

Perceval l'Hylien · Answer

Hi,  I'm a bit late and I might be repeating myself (too lazy to read the thread lol), but I'll make a quick summary for SFR network users who want to receive their emails from Orange.  * The issue of failing to connect to the Orange email box is a problem specific to the SFR network (nationwide, whether on GPRS, EDGE, or 3G(+)), and it is known. It has been nearly 8 months since SFR has told us they are trying to fix this bug that users can do nothing about. * Connecting via POP to an Orange mailbox through the SFR network is therefore completely hit or miss: sometimes it works, sometimes it doesn't... As I said, there’s nothing users can do to improve this (changing ports, Orange servers, etc.). * The methods to work around this bug have been presented in this thread and are still currently the most effective (though I do not recommend them): automatically forwarding your Orange messages to a third-party mailbox (e.g., Gmail) that can be used without issue from your iPhone.  I hope this little recap will help prevent messages like "IT DOESN'T WORK" and make everyone understand that there is an inherent problem with the SFR network and only SFR can act. They are doing nothing. They don’t care, but we are suffering from it constantly. --  * Perceval the Hylian * Seeking many adventures!

CLOCLOO · Answer

I'M COMING BACK FROM JAPAN AND I CAN TELL YOU THAT IT WORKS THERE, SO WELL THAT I HAVE A BILL OF OVER 500 EUROS AND MY EMAILS WERE FLOWING IN CONTINUOUSLY. NO ONE HAD MENTIONED THE PUSH AS A NEW OWNER OF AN IPHONE; THIS COULD BE USEFUL FOR ANYONE GOING ABROAD WITH AN IPHONE. I WOULD LIKE TO POINT OUT THAT I AM SUBSCRIBED TO ORANGE FOR INTERNET AND SFR FOR MY IPHONE. IT CAN EASILY BE DEDUCED THAT IT WOULD BE ADVISABLE TO SWITCH FROM ORANGE TO SFR FOR INTERNET IN FRANCE IN ANY CASE. NO WONDER SFR IS NOT MOVING.

gillou · Answer

me too, I can't receive my orange emails on my iPhone either.

greg · Answer

same with mine

Marina · Answer

I tried your solution to send and receive emails but it doesn't work Once the error message is "pop or pop3 (I've tried both) is not responding" or my password is incorrect, etc... it's quite unbearable not to be able to check my work emails on my iPhone... can you help me?? Thanks in advance

12 · Answer

Hello,  I have a Gmail account, I tried to use IMAP to send emails abroad (Japan) with Outlook Express. But I immediately receive a message on Gmail saying: Domain server not found! Even though the address is correct (I assure you)! What should I do?  P.S.: I would like to send an email abroad without going through Orange, is that possible?

tiremede · Answer

Hello everyone, I had the same problem and by miracle I changed my internet connection password and I can now receive my emails on my iPhone again.

colonel Blake · Answer

Thank you very much: it always works perfectly well with an iPhone 4 in October 2011. Kudos for the clarity of the explanations.

foreigner6 · Answer

No more POP and IMAP the native application is available in the store:  https://apps.apple.com/fr/app/mail-orange/id580161193

Orange Mail on iPhone

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