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Lost TNT channels (via antenna)

KoalaAventurier33 Posted messages 1 Registration date   Status Member Last intervention   -  
baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention   -

Hello,

let's take advantage of being stuck at home due to the heat wave to try to solve a problem. I am NO LONGER receiving ALL THE TNT CHANNELS!! I have reset the channel memory but it only works for 18 channels (no 1, 11, 810, etc.) for the antenna, LG TV model 24TN510swz. Celia was working fine until now. LG customer service says to re-scan the channels, but that doesn't work.

9 answers

  1.
    MPMP10 Posted messages 47332 Registration date   Status Member Last intervention   18 957
     

    Hello,

    Check the antenna wiring again and restart a channel search. Are your neighbors affected by this problem (there might be an outage on the transmitter in your area…) related to the heatwave or something else!

    https://www.recevoirlatnt.fr/liste-incidents

    https://www.arcom.fr/television-et-video-la-demande/que-faire-si-je-capte-mal-la-tnt

    If you have a second television, try testing it with the antenna cable that is meant for the TV that is having the issue.

    Just scroll through the channels on the other television to see if they are all present, do not perform a search to see if they are all present on this one, for fear of losing a certain number if the problem is related to your wiring or the antenna in question.

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  2. baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention   14 387
     

    Hello,

    Are you no longer receiving all the channels broadcast on multiplex R6?

    Namely 1 TF1 - 8 LCP - 10 TMC - 11 TFX - 13 LCI

    What other channels are missing?

    In which city is this issue occurring? Which transmitter do you depend on?

    See here with your full address https://www.arcom.fr/television-et-video-la-demande/ma-couverture-tnt

    It is very difficult to catch a black cat in a dark room.
    Especially when it’s not there...

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  3. vieillepie Posted messages 10 Registration date   Status Member Last intervention  
     

    Hello,

     Here are the missing channels 1-8-10-11-15 20 21 23 24 and 25

    We are in Arcachon. I think it is a TV problem because another similar set, also under the antenna, works correctly.

    We have tried the automatic programming 20 times but nothing at all. Thank you.

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    1. baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention   14 387
       

      1-8-10-11-15 = TF1 - LCP - TMC - TFX - LCI are on multiplex R6.

      20 21 23 24 and 25 = TF1 Séries Films - L'Équipe - RMC Story - RMC Découverte, RMCLife are on multiplex R7.

      In Arcachon, two possible transmitters:

      • BORDEAUX BOULIAC (antenna directed northeast) 
      • ARCACHON 1 · PIRAILLAN (antenna directed northwest) 

      On both transmitters the Multiplex R6 is on channel 30  R7 on channel 26.

      Try to perform a manual search for the digital channels on these two channels.

      How many TVs are connected to your antenna? If several, the distribution has been properly done via an antenna splitter and not just with a hack to feed several TVs from the same outlet?

      IF it works with another TV model it could be that your device lacks sensitivity and an antenna amplifier could be the solution.

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  4. vieillepie Posted messages 10 Registration date   Status Member Last intervention  
     

    Thank you. Sorry for not replying right away. There are 3 posts on the antenna. 2 are functioning; only the LG (last purchased) no longer works (it worked perfectly until now, which is why I’m skeptical about the lack of sensitivity)... No "patching" done by a pro. I wanted to try the manual adjustments, but I don’t know how to do it. Can the post be REINITIALIZED (factory settings) ???? Or where to find the frequencies ?? Thanks again!!! Have a cooled day.... or not

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    1. MPMP10 Posted messages 47332 Registration date   Status Member Last intervention   18 957
       

      Hello,

      See in the system tab in your TV settings.

      https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://fc.darty.com/notices/f/8/f/5/f8f59552b1543cfa983129dec9212669d8a02fee.pdf&ved=2ahUKEwjol_bnuqeVAxX2AvsDHaPsECE4ChAWegQIJhAB&usg=AOvVaw3_82X48idAdKbMj55WlnMv

      It is quite possible that what you describe is related to a defective component!

      In terms of quality and performance, not all tuners are equal when it comes to receiving quality!

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    2. baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention   14 387
       

      For manual scanning of channels, you must have in the menu where you find automatic search, a conversation allowing you to access manual channel search for digital channels. Once found, you should locate the channel number(s) to search for.

      You say you have three TV sets connected to your antenna.

      Try connecting your LG TV to the outlets where the other two are connected to see if the issue persists on the small LG TV or not.

      Also try changing the connecting cable.

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      1. vieillepie Posted messages 10 Registration date   Status Member Last intervention   > baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention  
         

        Thank you. Already done, nothing changes.

        I’m going to try to reinitialize but I must say that if I had a "tutorial" it would be better, I tried with the link proposed (upper chain, ....) but that doesn’t work. If I press these keys the cursor wanders ..... (up, down ...) . I have a brain fog!! and it’s not just the heat wave !! As they say, computing is intuitive ...

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      2. MPMP10 Posted messages 47332 Registration date   Status Member Last intervention   18 957 > vieillepie Posted messages 10 Registration date   Status Member Last intervention  
         
        (my TV is recent) It is still under warranty, this television or not!
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  7. vieillepie Posted messages 10 Registration date   Status Member Last intervention  
     

    Hello, Response to MPM10 To reach this screen what manipulation(s)? Thank you for the usage guide. I have it but it doesn’t get me very far....

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    1. MPMP10 Posted messages 47332 Registration date   Status Member Last intervention   18 957
       

      Hard to say given the exact notice!

      You should look for the "System" tab and certainly try using the scroll buttons on the remote.

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  8. baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention   14 387
     

    Your TV is recent but unfortunately the manual is more than brief.

    When you reach the menu where automatic channel search is offered, what are the other options?

    It is very difficult to catch a black cat in a dark room.
    Especially when it isn’t there...

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  9. vieillepie Posted messages 10 Registration date   Status Member Last intervention  
     

    Hello, Yes but afterward for me it’s the bottle with ink. Sorry ...

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    1. baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention   14 387
       

      Have you at least tried connecting the TV to other outlets in the house? And doing an auto-search there each time.

      Same thing when changing the cable between the antenna outlet and the TV.

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      1. vieillepie Posted messages 10 Registration date   Status Member Last intervention   > baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention  
         

        Hello, I have to be away for a few days. I will make attempts next week. Thank you

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  10. vieillepie Posted messages 10 Registration date   Status Member Last intervention  
     

    hello everyone,

    In short I have reinitialized the unit, redone all the settings... and it’s still the same. Maybe a problem with the device (tuner ??). I paid 380 euros for this unit two and a half years ago, it’s frustrating. Thanks for your hints and have a good day.

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    1. baladur13 Posted messages 47321 Registration date   Status Moderator Last intervention   14 387
       

      We still don’t know if they were tested: plugging into another outlet or changing the coaxial cable between the antenna outlet and the television.

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