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Remove call recording icon

Sudz Posted messages 2 Registration date   Status Membre Last intervention   -  
HelpiOS Posted messages 8446 Registration date   Status Modérateur Last intervention   -

Hello

I can't seem to remove the call recording icon from my phone's screen. During the call, if I accidentally touch this icon, it sends a message to the person on the other end that the call will be recorded.

Thank you in advance for your help.

3 réponses

Réponse 1 / 3
ReliableBird29 Posted messages 160 Registration date   Status Membre Last intervention  
 

Hello! The first step is to identify the brand of your phone, but generally, here’s the process: first, go to the settings of the built-in "Phone" app on your device, as well as those of any call recording app you may have installed. Carefully look for options regarding the "floating button" or "on-screen display" and disable them.
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Réponse 2 / 3
Sudz Posted messages 2 Registration date   Status Membre Last intervention  
 

Hello

The phone model is Galaxy A33.

I searched everywhere without success. The icon appears as soon as the person answers the call.
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Réponse 3 / 3
HelpiOS Posted messages 8446 Registration date   Status Modérateur Last intervention   11 939
 

Hello,

It seems that the call recorder (pre-installed) is not supposed to be available in France and Europe. Can you check if the language/region is set to French (France) in Settings > Global Management > Language?

If calls are automatically recorded, go to the Phone app and select the 3 vertical dots at the top right, then go to Settings > Call Recording and disable Automatic Call Recording.
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