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A3 print too large

Ibktm22 Posted messages 13 Registration date   Status Member Last intervention   -  
kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   -

Hello everyone,

I have an OfficeJet Pro 9730e and for the past few days my A3 printing has been too large.

Let me explain more clearly, I have an A3 design created in Photoshop that I want to print in A3 but for the past few days the design is cut off on the right. As if it were too big when it is not.

I have already printed the same design before and it was perfect. I have tried changing the scale settings, resetting the printer but nothing works even though everything was fine before. A4 printing is fine. I am attaching photos so you can better understand what I am talking about and see the difference between my output on the PC and after printing.

Thank you in advance,
Have a good day

15 answers

  1.
    kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     

    Hello @Ibktm22 StatusMember

     I tried changing the scaling settings, resetting the printer, but nothing works.

    I suggest you uninstall and do a clean reinstall of the printer.

    Download and install --> Revo Uninstaller
    Run it as an administrator
    Uninstall all products of the HP printer
    Follow the tutorial closely to uninstall everything properly including residual folders and keys.
    For the residual scan, check --> advanced mode
    Restart the PC.

    Download this driver --> OfficeJet Pro 9730e
    Turn on the printer
    Launch the driver setup --> HPEasyStart-16.2.2-OJP9730_60_0_1882_Webpack.exe
    Follow the instructions.

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  2. Ibktm22 Posted messages 13 Registration date   Status Member Last intervention  
     

    Hello @kaneagle StatusModerator
     

    Thank you for the reply, I am currently in the process of uninstalling the base software for the HP OfficeJet Pro 9730 series using Revo in advanced mode.

    I'll let you know when I've done the rest and done a test.

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  3. Ibktm22 Posted messages 13 Registration date   Status Member Last intervention  
     

    Re @kaneagle StatusModerator

    After reinstalling everything, it's still the same.

    In the first photo, it's the design printed on ordinary paper type and thus with a border (mandatory). There it appears complete but with borders...

    And in the second image, it appears without a border printed on photo paper type, but you can see that it is cut off again like on the right.

    I'm out of solutions... Everything was working fine before

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  4. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     

    @Ibktm22 StatusMember

     For a few days, my A3 printing is too large. Everything was fine before.

    Perform a system restore and choose a date before the problem.

    Windows + R
    Type --> rstrui.exe and OK.

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  6. Ibktm22 Posted messages 13 Registration date   Status Member Last intervention  
     

    I only have 3 available dates, the furthest one is May 2nd, so not very far... I should have looked a little further back.

    Can't I look further back?

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  7. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     

    @Ibktm22 StatusMember

    Post subject posted on May 13, you’ve been mentioning it for a few days now ??

    So, choose a date either the 11th or before.

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  8. Ibktm22 Posted messages 13 Registration date   Status Member Last intervention  
     

    It's done, I was able to perform the previous restoration but there is no change on the printer side.

    I also noticed on my A3 prints with borders that the borders were not equal and not straight. This might be related.

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  10. Ibktm22 Posted messages 13 Registration date   Status Member Last intervention  
     

    I will try to contact them. However, tell me that since the restoration I can't launch my applications on my PC...

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  11. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     
      Since the restoration, I cannot launch my applications on my PC.

    Cancel the last restoration and see what happens.

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  12. Ibktm22 Posted messages 13 Registration date   Status Member Last intervention  
     

    Okay, I’ll try that, thanks.

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  13. Ibktm22 Posted messages 13 Registration date   Status Member Last intervention  
     

    OK it's good, it's working again! Well now back to zero haha....

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  14. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     

    Perfect, come back and give us some news.

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    1. Ibktm22 Posted messages 13 Registration date   Status Member Last intervention  
       

      Hello, 

      After changing the printer, I am facing the issue again. But this time, it's more specifically on the right side like it was before.

      Now it's cropped on both sides :/

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  15. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     

    Have you contacted HP support?

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    1. Ibktm22 Posted messages 13 Registration date   Status Member Last intervention  
       

      Oh yes yes, it's them who sent the printer back to me.

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  16. kaneagle Posted messages 86284 Registration date   Status Moderator Last intervention   14 682
     

    Still the same problem, so contact them again.

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