View original (French)

Printer prints too high

Volt13 -  
contrariness Posted messages 17903 Registration date   Status Member Last intervention   -
Hello,

I am reaching out to you for a small printer setup issue. I have a HP Envy Photo 7134, and when I print, the printing is too high on the page as if there are no margins, even though the margin is correctly set to 2.5 cm by default. I would like to point out that I tested it with two different computers (a HP Laptop 15s-fq1xxx and a Lenovo IdeaPad C340-14IML). It behaves the same with both computers, so I suspect it might be a printer setting, but I don’t know what. For your information, I performed a printhead cleaning and a nozzle alignment, yet the result remains the same.
If anyone has a solution, I would appreciate it, as this offsets everything when I need to print.

Thank you in advance.

2 answers

  1.
    contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
     
    Which software are you printing from?
    Check that in the driver or in the print window you don't have a scaling option.
    0
  2. Volt13
     
    This happens with Word but also when I try to print a pdf.
    Is it a scaling option?
    0
    1. contrariness Posted messages 17903 Registration date   Status Member Last intervention   6 243
       
      Printers have "technical" margins (more or less significant) on which it is not possible to print.

      With Acrobat, there is a checkbox (fit, scaling, etc.) and you can also find this in the printer configuration settings (properties).
      This option allows you to adjust the printing to the maximum printable area possible by the printer. And since some "photo" printers are capable of printing "borderless," it is possible that in your case this is what is happening.

      This is a hypothesis...
      0