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Black screen on my Windows security

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mikoda4432 Posted messages 6 Registration date   Status Member Last intervention   -  
Kori-Kori Posted messages 2495 Registration date   Status Member Last intervention   -
Whenever I run my Windows security (the software) it only shows me a black screen; I haven't found anything that could help. Could someone help me?

5 answers

  1.
    Kori-Kori Posted messages 2495 Registration date   Status Member Last intervention   438
     
    Good evening,

    Have you tried it? No pretension;

    Settings, system
    1
    1. spiralio Posted messages 5353 Registration date   Status Member Last intervention   334
       

      Good evening,

      I’ve had the same problem as mikoda4432 for some time now, but I haven’t understood the "trick" to perform.

      Could you detail it a bit more, please? Otherwise, I’ll open a similar topic.

      0
      1. Kori-Kori Posted messages 2495 Registration date   Status Member Last intervention   438 > spiralio Posted messages 5353 Registration date   Status Member Last intervention  
         

        Good evening spiralio,

        Have you tried Reset?

        0
      2. spiralio Posted messages 5353 Registration date   Status Member Last intervention   334 > Kori-Kori Posted messages 2495 Registration date   Status Member Last intervention  
         

        No!

        I'll try...

        Thank you

        0
      3. spiralio Posted messages 5353 Registration date   Status Member Last intervention   334 > spiralio Posted messages 5353 Registration date   Status Member Last intervention  
         

        Well... it doesn't work for me.

        The problem must be deeper!

        0
      4. Kori-Kori Posted messages 2495 Registration date   Status Member Last intervention   438 > spiralio Posted messages 5353 Registration date   Status Member Last intervention  
         

        Method 2

        Other antivirus?

        0
  2. mikoda4432 Posted messages 6 Registration date   Status Member Last intervention  
     

    I forgot but here is the image it shows me

    0
  3. fabul Posted messages 42284 Registration date   Status Moderator Last intervention   6 092
     

    Hello,

    Politeness exists and is meant to be used:

    https://www.commentcamarche.net/infos/25845-charte-d-utilisation-de-commentcamarche-net/#redaction-de-message

    To repair, right-click the Start button, use this command with Windows PowerShell (Admin Terminal)

    CHKDSK /F C:

    Answer Y for Yes to then restart Windows.

    Then

    Dism /Online /Cleanup-Image /RestoreHealth

    Then

    sfc /scannow 

    If that’s not enough and you want to go further

    Download the Windows 11 ISO file:

    When you have the ISO file, right-click > Open with > File Explorer

    Then click the setup.exe file

    Follow the instructions to “install” without erasing everything, make sure the brackets showing that you keep everything are fine Ok.

    0
    1. mikoda4432 Posted messages 6 Registration date   Status Member Last intervention  
       

      hello i will try and i will tell you if it's good or not (sorry for the omission of the polite closing from before)

      0
    2. mikoda4432 Posted messages 6 Registration date   Status Member Last intervention  
       

      When I try CHKDSK /F C: on Windows PowerShell I get this message: "The program « chkdsk.exe » could not be run: Access is denied At line:1 char:1
      + CHKDSK /F C:
      + ~~~~~~~~~~~~.
      At line:1 char:1
      + CHKDSK /F C:
      + ~~~~~~~~~~~~
          + CategoryInfo          : ResourceUnavailable: (:) [], ApplicationFailedException
          + FullyQualifiedErrorId : NativeCommandFailed

      --------------------------------------------------------------------------------------------------------------

      And when I tried on my CMD I just got access denied; my account is indeed admin and I launched both as administrator, but I still get that message

      0
      2. mikoda4432 Posted messages 6 Registration date   Status Member Last intervention   > fabul Posted messages 42284 Registration date   Status Moderator Last intervention  
         

        I’m starting right now

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      3. mikoda4432 Posted messages 6 Registration date   Status Member Last intervention   > fabul Posted messages 42284 Registration date   Status Moderator Last intervention  
         

        It didn’t find anything, my problem persists. Is there anything else I can try, or is it better that I reset my PC to zero?

        0
  4. Kori-Kori Posted messages 2495 Registration date   Status Member Last intervention   438
     

    Another antivirus in operation?

    See also method 2:

    0
  6. spiralio Posted messages 5353 Registration date   Status Member Last intervention   334
     

    Yes, I’ve been using a third-party antivirus (Panda) for almost 3 years without any problems.

    I’m going to look into the Crabeinfo article...

    Thanks again,

    0
    1. Kori-Kori Posted messages 2495 Registration date   Status Member Last intervention   438
       

      Do all Windows updates properly.

      Check the Windows version 25H2?

      Session under a Microsoft account or a local account?

      0
    2. spiralio Posted messages 5353 Registration date   Status Member Last intervention   334 > Kori-Kori Posted messages 2495 Registration date   Status Member Last intervention  
       

      I have indeed 25H2, I am up to date.

      0
    3. Kori-Kori Posted messages 2495 Registration date   Status Member Last intervention   438 > spiralio Posted messages 5353 Registration date   Status Member Last intervention  
       

      By disabling Panda?

      0
    4. spiralio Posted messages 5353 Registration date   Status Member Last intervention   334 > Kori-Kori Posted messages 2495 Registration date   Status Member Last intervention  
       

      The same :( in local account

      0
    5. Kori-Kori Posted messages 2495 Registration date   Status Member Last intervention   438 > spiralio Posted messages 5353 Registration date   Status Member Last intervention  
       
      System restore to an earlier date if possible before the problem appeared.
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