Ccleaner contact
Solved
MPMP10 Posted messages 46985 Registration date Status Membre Last intervention -
Hello, is it possible to contact ccleane? I have sent several emails and have received no response. I would like to cancel my subscription but have not received any reply.
Thank you.
6 réponses
Hello,
The easiest way is to file an opposition with your bank regarding a site that is not very reliable and does not respond to requests.
https://support.ccleaner.com/s/article/how-do-i-manage-my-ccleaner-subscription?language=en
https://support.ccleaner.com/s/contact-form?language=en&form=general
Unfortunately, there's not much we can do here at CCM, if the site in question does not respond, you could possibly (just a suggestion...) try sending them a registered letter with acknowledgment of receipt.
We are registered under the name Piriform Software Ltd, whose registered office is located at 110 High Holborn, London, WC1V 6JS, United Kingdom.
https://www.ccleaner.com/en-us/legal/general-privacy-policy
Hello.....
In principle, you should be able to do this from your client area..... Otherwise, you can use ► this link
Cheers
Best
Hello jmarion3
Thank you for your help, I have two emails, and on both I receive the same automatic response in English which is useless from support@ccleaner. The reason for the cancellation of my subscription is that my pension is not adequate. When I received the reminders for the end of the subscription, I did not react, and they automatically withdrew €78.90 from my account this month. That’s why I am trying to contact them to get my €78.90 back. I will try the links and hope for the best, thank you.
I just visited the link you mentioned, but again, no response, thank you.
Hello marcde......
I understand your situation but I fear that CCleaner will agree to refund you for the subscription you forgot to cancel on time....
Good luck anyway
Best regards
Hello to those who helped me,
I finally received an email from CCleaner support, and look closely at the bottom of the email, where it comes from???
Thank you again for your help, marcde
Hello Marc, Thu 30-05-24 00:21
Thank you for your email. Please excuse any grammatical errors in this message, as I am using machine translation.
First of all, we are truly sorry for any issues this may have caused you, as it was not our intention for this to happen inadvertently. I understand that you wish to cancel your subscription and get a refund. Don’t worry, I am here to help you.
I found out that this happens because the license you previously purchased from us was set up for automatic renewal service. It recently renewed, and we charged your account for this renewal.
We process automatic license renewal transactions several days in advance because, in the case of an issue with the payment method used for the subscription, our customers will have the opportunity to correct the issue before the license expires, which helps ensure that CCleaner coverage is not lost.
Additionally, our e-commerce partner Cleverbridge will send an email before the automatic renewal billing event to inform our customers about what will happen, providing a link to cancel the subscription in case you do not wish to continue.
I can confirm that we have canceled the subscription to ensure that this does not happen again.
< br/>After checking here in your account, your subscription has been successfully renewed and is valid until June 20, 2025.
Product: CCleaner Premium Bundle
Key: …………………………………………………..
However, may I first ask why you do not wish to renew your license? Have you experienced any issues while using CCleaner?
This will help us further develop our products for the next version.
Additionally, the CCleaner Premium bundle can be used on up to 5 devices and includes the following products:
CCleaner Professional (Windows)
Recuva Professional (Windows)
Speccy Professional (Windows)
Kamo (Windows)
CCleaner Mac
CCleaner Android
Furthermore, it entitles you to live chat and remote support, as described at https://support.ccleaner.com/s/article/what-do-i-get-as-a-premium-tech-support-client
If you have any questions about this or need anything else, please feel free to let me know; I will be more than happy to assist you!
Best regards,
Zusette | CCleaner Support - Manila, Philippines
thread::6Yuco2iPelmUL_IAabFxPDU::
Hello jmarion
Of course, I immediately replied to the email requesting a refund, and I am currently awaiting a response. However, I still haven't received the official email from CCleaner. In any case, I will post the continuation of this story here.
Thanks again to everyone for your help
marcde
Hello
According to the email you received; if I understood correctly; you will not receive a refund since the subscription is extended until June 20, 2025.
I can confirm that we have canceled the subscription to ensure this does not happen again.
After checking here in your account, your subscription has been renewed successfully and its validity is extended until June 20, 2025.
So your subscription will be canceled on June 20, 2025.
Good evening MPMP10, thank you for your help, but I didn't know how to oppose my bank, the amount had already been withdrawn when I noticed it, I've copied your links and will look further into what I can do, thank you
Good evening,
the amount had already been withdrawn when I noticed it
The opposition only allows for stopping the upcoming withdrawals.