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Disable Ccleaner Pro automatic renewal

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OxRox Posted messages 32 Status Membre -  
bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   -
Hello,
I have a Ccleaner Pro subscription valid until June.
I wanted to disable the automatic renewal, but in the "Manage my license" section I can't take any action.
Does anyone have an idea?
Thank you in advance, and have a great day!

Configuration: Windows / Firefox 96.0

12 réponses

Réponse 1 / 12
Twist38_
 

Hey man. To cancel the subscription, you need to find your CCleaner email with the invoice and everything. At the bottom of the email, there's a link to manage the subscription. You click it, and if you need to resend a link, you do that. Once you’re on the link, you cancel the subscription.

I hope I've helped you after all this time lol
8
Kiwi
 

Hello, I have the same problem. But I didn't keep the receipt, what should I do? Thank you.

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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245 > Kiwi
 

https://support.ccleaner.com/s/article/how-do-i-manage-my-ccleaner-subscription?language=en

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Réponse 2 / 12
MisteryBean Posted messages 8946 Registration date   Status Modérateur Last intervention   1 291
 
No, I haven't ... What? Did you read the part I'm pointing out or not?

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Security contributor.
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OxRox Posted messages 32 Status Membre 2
 
Yes, I read it:
I don't have the link from:
If the Manage Subscription button does not appear in CCleaner
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Réponse 3 / 12
OxRox Posted messages 32 Status Membre 2
 
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Réponse 4 / 12
bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 
Hello.
What payment method do you use to pay for this subscription? Paypal? Credit card? Or something else?

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bazfile
Moderator/Security Contributor.
A hello, a response, and a thank you are always appreciated.
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OxRox Posted messages 32 Status Membre 2
 
It's been a while, I had to pay through Paypal or credit card, I don't really remember.
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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245 > OxRox Posted messages 32 Status Membre
 
If you paid via Paypal, go to your Paypal account to cancel this automatic payment.
If you paid by credit card, contact your bank to cancel this automatic payment.
3
OxRox Posted messages 32 Status Membre 2
 
Thank you, I will give it a try :)
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OxRox Posted messages 32 Status Membre 2 > bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention  
 
No trace on my Paypal account... Nor in the recipients of my transfers.
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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245 > OxRox Posted messages 32 Status Membre
 
Notify your bank.
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Réponse 5 / 12
MisteryBean Posted messages 8946 Registration date   Status Modérateur Last intervention   1 291
 
Hello,

Did you follow THIS?

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Security contributor.
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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 
Yes, he apparently did it without result.
1
OxRox Posted messages 32 Status Membre 2
 
Yes, and I don't have a button to manage my subscription....
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Réponse 6 / 12
MisteryBean Posted messages 8946 Registration date   Status Modérateur Last intervention   1 291
  
But in the "Manage my license" section, I cannot take any action.


Are you talking about CCleaner?

Have you read in the link starting from
If the Manage subscription button does not appear in CCleaner:

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Security contributor.
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OxRox Posted messages 32 Status Membre 2
 
No, I don't have :-/
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Réponse 7 / 12
MisteryBean Posted messages 8946 Registration date   Status Modérateur Last intervention   1 291
 

If the Manage subscription button does not appear in CCleaner:

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OxRox Posted messages 32 Status Membre 2
 
I have read it carefully, so if I understand correctly, since I don't have the link on Ccleaner, it will not be renewed automatically.
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Réponse 8 / 12
MisteryBean Posted messages 8946 Registration date   Status Modérateur Last intervention   1 291
 
RE_

If your case corresponds to:
CCleaner is registered, but the Manage subscription button does not appear:

It does mean that you do not have a subscription.

You can try to see by requesting your key if it indicates whether you have a subscription:
https://www.ccleaner.com/support/license-lookup?cc-noredirect=

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Security contributor.
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OxRox Posted messages 32 Status Membre 2
 
If I don't have a subscription, why do I have access to all the features?
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Réponse 9 / 12
MisteryBean Posted messages 8946 Registration date   Status Modérateur Last intervention   1 291
 
automatic renewal subscription

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Security contributor.
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OxRox Posted messages 32 Status Membre 2
 
What does that mean?
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OxRox Posted messages 32 Status Membre 2
 
Basically, at the end of the validity period, I won't be charged?
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Réponse 10 / 12
MisteryBean Posted messages 8946 Registration date   Status Modérateur Last intervention   1 291
 
I hope you're joking??? What's the subject of your post???

In your screenshot, it clearly states that payment notifications are sent to the email address of the purchase, so, two months later, you should have a renewal notification.

And as mentioned earlier, request your license key and you may get some information about your subscription:
https://forums.commentcamarche.net/forum/affich-37494143-desactiver-renouvellement-automatique-ccleaner-pro#20

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Security contributor.
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OxRox Posted messages 32 Status Membre 2
 
Ok I’ll take it easy.
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OxRox Posted messages 32 Status Membre 2 > OxRox Posted messages 32 Status Membre
 
I'm no longer subscribed to Ccleaner.
Is that normal?
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OxRox Posted messages 32 Status Membre 2
 
I have unsubscribed from Ccleaner.
And no button: Manage subscription.
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Réponse 11 / 12
OxRox Posted messages 32 Status Membre 2
 
Expired license
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MisteryBean Posted messages 8946 Registration date   Status Modérateur Last intervention   1 291
 
RE_

It's a bit weird what you're doing, you should do this:

Uninstall Ccleaner with REVO in advanced mode:
TUTORIAL

Reinstall it and try to activate it with the license received by email to see if it works and if the manage subscription button appears.
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OxRox Posted messages 32 Status Membre 2 > MisteryBean Posted messages 8946 Registration date   Status Modérateur Last intervention  
 
Well, my brother uninstalled everything with Revo, we reinstalled it, put the license key back, I don't have a subscription.
I'm left with a free version of CCleaner, it's not too bad, I didn't lose much.
Thank you for helping me, that's very nice, I'm new to the forum so I still have to find my way around.
Bye and thank you again.
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Réponse 12 / 12
MisteryBean Posted messages 8946 Registration date   Status Modérateur Last intervention   1 291
 
RE_

OK, the free version is more than sufficient.

Best wishes

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Security contributor.
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