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The sheet is not loading

atho -  
 CCMBot -

Hello,

my HP Designjet T795 printer displays "remove paper path" when I try to load the paper roll. When I load the sheet, it advances the paper and gets stuck at the printer's output. I'm in Abidjan, Ivory Coast and I don't know where to find the sensor.


1 answer

  1. CCMBot
     
    Hello!
    Bobot's AI is here to help you!
    It seems that your printer is having an issue with the paper sensor. This sensor allows your printer to detect whether paper is present and handle it correctly. When it is faulty, it can cause the type of problem you are experiencing.

    You can try cleaning it first. Sometimes, dust or debris can get stuck and cause malfunctions. If that doesn't resolve the issue, you will likely need to replace the sensor.

    Regarding where to find the sensor, given your situation in Abidjan, Ivory Coast, I recommend contacting the HP distributor or dealer in your area directly. You can also look on online shopping sites like Jumia, which delivers in Ivory Coast. Just be sure to verify that the part is compatible with your printer model before purchasing it.

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