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Ethernet does not have a valid IP configuration

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Bellabe30 Posted messages 195 Status Member -  
Bellabe30 Posted messages 195 Status Member -

Hello,

I'm reaching out to you because I'm having a problem with my computer.

Out of the blue, I started having this Ethernet network issue.

Yet, I haven't touched anything.

Since this morning, I've been looking but nothing at all.

"Problem"

  1. Ethernet does not have a valid IP configuration.
  2. Network not identified.
  3. I managed to get the network back but once I shut down the computer and restarted later, BOOM, nothing works again, no valid IP.

"My Steps"

  1. I ran CMD commands with Netsh (etc..).
  2. And I read this link: https://www.commentcamarche.net/maison/reseau-wifi/1075-resoudre-les-problemes-de-configuration-ip/
  3. I have some commands that did not work.
  4. But nothing has changed, still no Ethernet network.
  5. I changed the cable.
  6. Restarted my Box.
  7. The RJ45 ports are both green. (PC and Box)
  8. I did the Windows updates and others.
  9. I updated the network card.
  10. I restored.

I don't know what to do..!

"My Computer Info:"

My network card: Realtek PCIe FE Family Controller

System: Windows 10 Home Edition

Processor: Intel(R) Celeron(R) CPU G1610 @ 2.60GHz 2.60 GHz
Installed RAM: 4.00 Go (3.90 Go usable)
System type: 64-bit operating system, x64 processor

(P.S; sorry if I have any mistakes)

Thank you for your help.

By this letter, I would like to thank you for your help that you provided during your intervention.
Thanks to your assistance, the issue has been resolved.

Bellabe

11 answers

  1.
    billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     

    re

    ok, waiting for your response

    @+

    1
  2. bazfile Posted messages 58529 Registration date   Status Moderator Last intervention   20 283
     

    Hello @Bellabe30 StatusMember.

    You didn't say if you're connected directly to the box via Ethernet.

    If you're connected via powerline adapters or through a wall socket, connect your PC directly to the box and check if you still have this problem.

    If you're actually connected directly to the box, try this driver from April 29, 2024.

    bazfile
    Moderator/Security Contributor.
    A hello, a reply, a thank you are always appreciated.

    0
  3. Bellabe30 Posted messages 195 Status Member 7
     

    Hello @bazfile StatusModerator, Security Contributor

    I am connected via an RJ45 Ethernet cable from the computer to the Livebox.

    Not to a socket or a wall.

    I installed the driver but it still doesn't work.

    Thank you.

    In this letter, I would like to thank you for your assistance during your intervention.
    Thanks to your help, the issue has been resolved.

    Bellabe

    0
    1. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 160
       

      Hi

      Have you tried another Ethernet port on the box? What model of Livebox do you have?

      What does an ipconfig /all give you:

      1. Press and hold the Windows key, press the R key and release them both
      2. Type (or copy/paste to avoid typing errors) in the dialog box that has opened: cmd /k ipconfig/all > int.txt & notepad int.txt
      3. Then click on Ok
      4. Copy/paste what appears on the screen in your next response
      0
  4. Bellabe30 Posted messages 195 Status Member 7
     

    Good evening @kaumune StatusContributor

    Yes, I did them.

    Livebox 6 Orange

    "Here is ipconfig/all"

    Microsoft Windows [version 10.0.19045.4412]
    (c) Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>ipconfig /all

    Windows IP Configuration

       Host Name . . . . . . . . . . : Sonia-PC
       Primary DNS Suffix . . . . . . :
       Node Type . . . . . . . . . . . : Hybrid
       IP Routing Enabled . . . . . . . : No
       WINS Proxy Enabled . . . . . . . : No

    Ethernet Ethernet Card:

       Connection-specific DNS Suffix . . . :
       Description . . . . . . . . . . . . : Realtek PCIe FE Family Controller
       Physical Address . . . . . . . . . : D4-3D-7E-7F-81-9F
       DHCP Enabled . . . . . . . . . . . . : Yes
       Autoconfiguration Enabled . . . . : Yes
       Link-local IPv6 Address . . . . . . : fe80::afd2:bea6:cf81:2f93%17(preferred)
       Autoconfiguration IPv4 Address . . . : 169.254.238.181(preferred)
       Subnet Mask . . . . . . . . . . . . : 255.255.0.0
       Default Gateway . . . . . . . . . . . :
       DHCPv6 IAID . . . . . . . . . . . . : 399785342
       DHCPv6 Client DUID . . . . . . . . : 00-01-00-01-25-7A-1B-B4-D4-3D-7E-7F-81-9F
       DNS Servers . . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                           fec0:0:0:ffff::2%1
                                           fec0:0:0:ffff::3%1
       NetBIOS over Tcpip . . . . . . . . : Enabled

    I just noticed that the IPv4 autoconfiguration address changes every time, is that not normal?!

    Thank you

    I would like to take this opportunity to thank you for your assistance during your intervention.
    Thanks to your help, the issue concerning this is well resolved.

    Bellabe

    0
    1. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 160
       

      Hi

      Yes, the change is normal; the PC assigns itself an IP address, but it doesn't fit to integrate into the local network provided by your box.

      The PC is not obtaining a TCP/IP configuration from the DHCP server of your box.

      Is it an MSI motherboard (apparently, according to the MAC address of the network card)?

      What exact machine are we talking about?

      Is the PC connecting to another box (is it a fault of your box?)?

      Are other PCs or smartphones connecting to your box (is it a fault of your PC's network card?)?

      What antivirus/firewall do you have?

      It's an old network card; do you have the option to test via Wi-Fi or use a USB/Ethernet adapter to highlight a possible issue with your network card??

      0
      1. Bellabe30 Posted messages 195 Status Member 7 > kaumune Posted messages 22605 Registration date   Status Contributor Last intervention  
         

        Hi,

        Yes, it's MSI.

        Yes, to talk to you I connected my mobile via USB to have a network.

        To update it and other things.

        After all, it's an old computer.

        And yes, I have other devices that connect, the rest is on Wi-Fi.

        And I've never had a problem like this, it's the first time.

        Thank you

        0
      2. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 160 > Bellabe30 Posted messages 195 Status Member
         

        Thank you for answering the questions asked to help you

        0
      3. Bellabe30 Posted messages 195 Status Member 7 > kaumune Posted messages 22605 Registration date   Status Contributor Last intervention  
         

        Hi, I think I replied to you so sorry if it's not the case

        Yes, I have another computer that is also connected via cable to the livebox and it works very well, no connection from my computer.

        Everything goes through the livebox.

        And no, I don't have wifi on it.

        Antivirus: Windows Security

        Firewall: Windows Defender

        Thank you

        0
  6. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     

    hi

    for IPV4, it's 1 Apipa address

    check this:

    in search, type "control panel" and click Open

    in the control panel, click on ==> Network and Sharing Center

    in the window that opens, click on Ethernet then on Properties

    in the page that opens double click on ==> Internet Protocol Version 4

    in the page that opens, check if everything is set to Automatic

    @+

    0
    1. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 160
       

      We can see in the ipconfig that the configuration is automatic

      1
    2. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152 > kaumune Posted messages 22605 Registration date   Status Contributor Last intervention  
       

      hi kaumune,

      so you'll need to do a reset of the box ==> click here

      or check out this video ==> click here

      @+

      0
    3. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 160 > billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention  
       

      Already done both

      0
    4. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152 > kaumune Posted messages 22605 Registration date   Status Contributor Last intervention  
       

      hi

      it might be the box that has a problem?

      @+

      0
    5. Bellabe30 Posted messages 195 Status Member 7 > kaumune Posted messages 22605 Registration date   Status Contributor Last intervention  
       

      Hello, it's already in Auto.

      Thank you

      0
  7. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     

    re

    Which machine is it exactly?

    kaumune asks for the brand and model of your pc

    in search, type DXDIAG and click Open

    post 1 screenshot of the page

    @+

    0
    1. Bellabe30 Posted messages 195 Status Member 7
       

      Hey,

      Oh yeah, sorry I forgot to include it.

      Thank you!

      0
  8. Bellabe30 Posted messages 195 Status Member 7
     

    Hello again, @kaumune StatusContributor

    The brand and model of my computer.

    With this letter, I would like to thank you for your help during your intervention.
    Thanks to your assistance, the problem has been successfully resolved.

    Bellabe

    0
    1. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 160
       

      I can't find the model of this PC anywhere... dxdiag is not the right tool

      At best, it gives hardware identifications, not the commercial designation

      MSI 7788 is the motherboard reference... not the PC

      Let's say it's a tower without Wifi

      You still haven't answered the questions from 8:21

      0
      1. Bellabe30 Posted messages 195 Status Member 7 > kaumune Posted messages 22605 Registration date   Status Contributor Last intervention  
         

        Hi again,

        There's no model name on the computer box. (I'll check if I can find it or not)

        But I do know the manufacturer is LDLC.

        And no, I don't have Wi-Fi on it????

        (I replied to your message from 8:20)

        Thank you

        0
  9. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152
     

    re

    with the ref MS-7788, I arrive at this model H61M-P20(G3) ==> source

    the link to the driver page ==> click here

    the specifications page ==> click here

    PS: pc without WiFi card

    @+

    0
    1. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 160
       

      It's better to use the LAN drivers from the Realtek site, this has ALSO already been done without success on the 25th at 10:42 PM, proposed by Bazfile on the 25th at 10:48 AM

      It would also be good for the requester to give us a screenshot of the installed driver in the network card properties

      I would lean, given the elements provided, towards a faulty network card and suggested to him, since his card is integrated into the motherboard, trying an USB/Ethernet adapter without a response from him (???)

      0
      1. billmaxime Posted messages 50526 Registration date   Status Contributor Last intervention   6 152 > kaumune Posted messages 22605 Registration date   Status Contributor Last intervention  
         

        hi

        yes, I saw your request for the USB/Ethernet adapter test

        we just have to wait for the response

        @+

        0
  10. Bellabe30 Posted messages 195 Status Member 7
     

    Hi,

    Thank you.

    I think it might be the network card that's dead too because I've tried everything, even the messages from @bazfile StatusModerator, Security Contributor.

    Yes, I will buy a USB adapter.

    And I’ll get back to you.

    Thanks again.

    With this message, I want to thank you for your assistance during your intervention.
    Thanks to your help, the issue has been resolved.

    Bellabe

    0
    1. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 160
       

      I did everything

      No, you didn't answer the question:

      Does this PC connect to another router? (friend, neighbor)

      We could also try a manual configuration for testing, even though it's a solution that might mask a problem.

      Also check the DHCP server configuration of the router (the one that assigns addresses to machines that connect to it)

      That would prevent buying an adapter for nothing.

      0
      1. brupala Posted messages 111182 Registration date   Status Member Last intervention   14 459 > kaumune Posted messages 22605 Registration date   Status Contributor Last intervention  
         

        A gigabit/usb3 adapter can always be useful; in fact, if he had one in advance, he would probably be asking himself fewer questions right now.

        After all, indeed, if a DHCP is not working, I would first go through other tests:

        a live USB Linux, for example, to see if it's a driver that is not functioning anymore.

        And also a Wireshark capture to get a better idea of what is or isn't happening, even if we don't fully understand the protocols; just see if we're receiving packets.

        0
  11. Bellabe30 Posted messages 195 Status Member 7
     

    Hello,

    Well, let me explain a bit.

    I played around with the Windows firewall and the Livebox one, disabling and re-enabling them.

    The network would come back and then disappear again, so it was a headache.

    When I can get the network, it's cool of course.

    But when I restart the computer, I have the invalid IP problem again.

    So I played with the firewalls again.

    I also saw in my Network Status Settings: that the Ethernet Network was set to Public, not Private.

    So I changed it back to Private.

    I'm already very happy because the network card is not dead :)

    Have a good day.

    I would like to thank you for your help during your intervention.
    Thanks to your assistance, the issue regarding is well resolved.

    Bellabe

    0
  12. kaneagle Posted messages 86298 Registration date   Status Moderator Last intervention   14 691
     

    Hello,

    Try these 8 commands again:
    Press Windows + X
    Select --> Windows PowerShell (admin) or Command Prompt (admin) and confirm.
     
    Type these 8 commands and press enter after each one:
    ipconfig /flushdns
    netsh winsock reset
    netsh winhttp reset proxy
    netsh winhttp reset tracing
    netsh winsock reset catalog
    netsh int ip reset all
    netsh int ipv4 reset catalog
    netsh int ipv6 reset catalog
     
    Restart the PC.  

    0
    1. Bellabe30 Posted messages 195 Status Member 7
       

      Hello,

      It has already been done completely, and nothing was given.

      As I said in my previous message, I touched the firewall.

      And I restored the Network Status settings to Private Network Ethernet.

      Since this morning my network is working normally, even when I restart the computer.

      Thank you.

      0