HP 8610, 8615, 8620 blocked by HP with compatible ink!
brucine Posted messages 24389 Registration date Status Membre Last intervention -
Hello,
Once again, a HP update seems to be blocking printers equipped with compatible ink cartridges.
I'm having the same problem with both of my printers: Right from the start, an error message (defective cartridge) appears. The same happens when removing the cartridges.
It's impossible to access the menu, the print head gets stuck at the back on the right and is inaccessible... The printer is also not accessible when connected via USB.
How can we reset the firmware? (the procedures I found online don’t work because there’s no more Wi-Fi or USB connectivity).
I don’t want to go through HP support which has been doing everything for years to program obsolescence…)
Thank you in advance if you have the solution.
Sincerely
3 réponses
Hello,
I'm experiencing exactly the same problem with an HP 8610 for the past month, while I've never had this issue before using the same cartridges! Nothing has worked to date... We're still looking for a solution...
Hello,
Exactly the same thing for me... Everything is blocked just like for you. I don't know what to do anymore, we've tried everything.
If you found the solution, I'd like to know it, thank you!
Best regards,
Hello,
The topic has been mentioned several times.
It seems there is no solution other than changing the printer, buying original cartridges, or, if the problem is not hardware-related, downgrading the printer firmware to a previous version that may have caused the issue; looking into this could help.
Printer manufacturers that undercut the price of the printer itself make up for it by overcharging for consumables; it’s somewhat similar to the situation with cars.
Hello,
Really, no one has encountered this problem? I'm surprised!!
A more general procedure to reset my two printers without access to the main menu but which almost freeze right at startup with an error message about two compatible cartridges and which allows for the cartridge change animation to be seen (proof that the printer is not completely stuck).
Thanks in advance