Ethernet cable connected to my PC but no internet access.
SolvedJigome -
Hello,
I need help because I tried to solve my problem by browsing through dozens of forums and YouTube videos without success.
The problem is as follows: I bought a new desktop computer with an MSI Pro BP650P Wifi motherboard with integrated network card, etc. I initially connected my PC via Wifi because it was more convenient in terms of organization since the router is quite far from my desk. The issue is that I have a lot of ping and the connection is far from optimal given that I have fiber.
I then connected my PC via ethernet cable this time, but nothing changed. The icon in the lower right corner shows that the computer is connected (no red cross) and even displays the name of the box. However, when I go online, nothing loads. I tested the cable by connecting my laptop with it and the internet worked.
I deduced that the problem was with my PC, so I tried updating the ethernet driver, uninstalling it so that it reinstalled itself, restarting my box, and I also followed all the recommendations from this Microsoft guide: https://support.microsoft.com/fr-fr/windows/r%C3%A9soudre-les-probl%C3%A9mes-de-connexion-sous-windows-2311254e-cab8-42d6-90f3-cb0b9f63645f
Nothing worked, but I noted that when entering certain commands, this appeared:
No operation can be performed on Local Area Connection* 9 when
its media is disconnected.
No operation can be performed on Local Area Connection* 10 when its media is disconnected.
If anyone has any idea if this is related to my problem or any suggestions on what else to do to try to resolve my issue, I'd be grateful.
6 answers
Hello.
How is your PC connected via Ethernet?
Directly connected to the router?
Via powerline adapter?
Via a wall socket RJ45?
If your PC is connected via a wall socket or via powerline, connect it directly to your router and check if it's okay.
I initially connected my PC via WiFi because it's more practical organization-wise since the router is quite far from my desk. The problem is that I have a lot of ping and the connection is far from optimal considering I have fiber.
For WiFi, you have the mesh WiFi network, for example TP-Link-M4.
bazfile
Moderator/Security Contributor.
A hello, an answer, a thank you is always appreciated.
My PC is directly connected to the router with an RJ45 socket. As explained, I also tested this same socket with my laptop, which was connected with the same cable.
For Wi-Fi, it is directly the router that emits it, and I receive it with my PC, but the connection is quite poor, and I don't necessarily want to buy a TP-Link on top of that, if possible.
Install the latest driver as of November 28, 2023, for your network card https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-pci-express-software
Windows IP Configuration
Host Name . . . . . . . . . . : DESKTOP-T8ERD3G
Primary DNS Suffix . . . . . . :
Node Type . . . . . . . . . . : Hybrid
IP Routing . . . . . . . . . . : No
WINS Proxy . . . . . . . . . . : No
DNS Suffix Search List . . . . : home
Wireless Network Adapter Local Area Connection* 9 :
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . . :
Description . . . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address . . . . . . . . . . : AA-3B-76-AE-DE-E9
DHCP Enabled . . . . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . . : Yes
Wireless Network Adapter Local Area Connection* 10 :
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . . :
Description . . . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address . . . . . . . . . . : AA-3B-76-AE-CE-F9
DHCP Enabled . . . . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . . : Yes
Ethernet Network Adapter :
Connection-specific DNS Suffix . . . : home
Description . . . . . . . . . . . . . : Realtek Gaming 2.5GbE Family Controller
Physical Address . . . . . . . . . . : D8-43-AE-24-3B-3B
DHCP Enabled . . . . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . . : Yes
IPv6 Address . . . . . . . . . . . . : 2a01:cb11:713:7500:cb92:368d:3162:f116(preferred)
Temporary IPv6 Address . . . . . . . .: 2a01:cb11:713:7500:7838:76e8:7344:8bd2(preferred)
Link-local IPv6 Address . . . . . . . .: fe80::cb79:19d6:84bd:c55%14(preferred)
Automatic Private IP Address . . . . . : 169.254.84.157(preferred)
Subnet Mask . . . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . . . . : fe80::46d4:54ff:feae:42c0%14
DHCPv6 IAID . . . . . . . . . . . : 316162990
DHCPv6 Client DUID . . . . . . . . . : 00-01-00-01-2D-12-D9-DD-D8-43-AE-24-3B-3B
DNS Servers . . . . . . . . . . . . . : 2a01:cb11:713:7500:46d4:54ff:feae:42c0
NetBIOS over Tcpip . . . . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
home
Wireless Network Adapter Wi-Fi :
Connection-specific DNS Suffix . . . :
Description . . . . . . . . . . . . . : RZ616 Wi-Fi 6E 160MHz
Physical Address . . . . . . . . . . : A8-3B-76-AE-FE-C9
DHCP Enabled . . . . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . . : Yes
Link-local IPv6 Address . . . . . . . .: fe80::4d5:c4d8:3d01:b9ff%16(preferred)
IPv4 Address . . . . . . . . . . . . . : 192.168.32.206(preferred)
Subnet Mask . . . . . . . . . . . . . : 255.255.255.0
Lease Obtained . . . . . . . . . . . . : Wednesday, December 20, 2023 4:49:30 PM
Lease Expires . . . . . . . . . . . . . : Wednesday, December 20, 2023 6:31:58 PM
Default Gateway . . . . . . . . . . . . : 192.168.32.253
DHCP Server . . . . . . . . . . . . . : 192.168.32.253
DHCPv6 IAID . . . . . . . . . . . : 262683510
DHCPv6 Client DUID . . . . . . . . . : 00-01-00-01-2D-12-D9-DD-D8-43-AE-24-3B-3B
DNS Servers . . . . . . . . . . . . . : 192.168.32.253
NetBIOS over Tcpip . . . . . . . . . . : Enabled
Hello,
obviously, given the ipconfig/all, it's not a connectivity issue:
You do have an IPv6 connection to a Livebox apparently, the IPv6 connection to the box is working fine (RA announcement received), but on IPv4, the DHCP is not working and you end up with an APIPA (169.254...../16)
or your card can receive but what it's sending is not being received by the box.
To try to fix this, the first thing to do is to run the command netsh interface ip reset
And restart.
And there you have it, voilà ....
But good grief, what a pain those line breaks are!!
Unsurprisingly, it still says that local networks 9 and 10 are disconnected when I run ipconfig /all. No changes observed.
I have also already tried changing the port on the router, but that doesn't change anything either.
I'm restarting my PC to see if netsh interface ip reset winsock makes any difference, but it seems to me that it's something I have already tested before.
Connections 9 and 10, we don't care, they are probably old connections or VPNs that are not connected.
You can get the list by using netsh interface ip show interfaces
Can you see at what speed it's connecting? Depending on the Windows version, it's not in the same place, but it should be visible in the advanced settings of the adapter.
I understand what you mean by seeing what bandwidth it connects to. Where do you see that clearly?
Otherwise, for the netsh interface ip show interfaces, I get this
Idx Type MTU Status Name
--- ---------- ---------- ------------ ---------------------------
1 75 4294967295 connected Loopback Pseudo-Interface 1
16 45 1500 connected Wi-Fi
14 55 1500 connected Ethernet
11 25 1500 disconnected Local Area Connection* 9
13 25 1500 disconnected Local Area Connection* 10
Since ipv6 seems to be working at least partially, could you do a ping dns.quad9.net and ping 2620:fe::9 ? If it doesn't work, just to check if the box is receiving the PC.
And there we go, voilà ....
But misery, how annoying the line spacing is !!
It's done and here's what it gives (I have absolutely no idea what that corresponds to though haha):
C:\Windows\System32>ping dns.quad9.net
Sending a 'ping' request to dns.quad9.net [149.112.112.112] with 32 bytes of data:
Reply from 149.112.112.112: bytes=32 time=61 ms TTL=53
Reply from 149.112.112.112: bytes=32 time=143 ms TTL=53
Reply from 149.112.112.112: bytes=32 time=139 ms TTL=53
Reply from 149.112.112.112: bytes=32 time=146 ms TTL=53
Ping statistics for 149.112.112.112:
Packets: sent = 4, received = 4, lost = 0 (0% loss),
Approximate round trip times in milliseconds:
Minimum = 61ms, Maximum = 146ms, Average = 122ms
C:\Windows\System32>ping 2620:fe::9
Sending a 'Ping' request to 2620:fe::9 with 32 bytes of data:
Reply from 2620:fe::9: time=19 ms
Reply from 2620:fe::9: time=19 ms
Reply from 2620:fe::9: time=19 ms
Reply from 2620:fe::9: time=19 ms
Ping statistics for 2620:fe::9:
Packets: sent = 4, received = 4, lost = 0 (0% loss),
Approximate round trip times in milliseconds:
Minimum = 19ms, Maximum = 19ms, Average = 19ms
The second or the first, it doesn't fit the logic at all ... ?
The wifi connection, is it a mobile hotspot or the box?
Can you give me the two pings over Ethernet, with wifi turned off?
Do it with the -t option
ping -t thingamajig
The response times are bad for a fiber connection
PS
ping: https://forums.commentcamarche.net/forum/affich-37622092-tests-et-diagnostics-du-reseau
Hello,
Sorry for the late reply. For the Wi-Fi, I can do both. I can connect directly to the box, but it’s very slow, and sometimes I can connect to my phone, which serves as a modem that is itself connected to the box, and that works better for some reason.
Here’s what the pings look like with only the Ethernet connected:
C:\Windows\System32>ping dns.quad9.net
Sending a 'ping' request to dns.quad9.net [149.112.112.112] with 32 bytes of data:
Request timed out.
Request timed out.
Reply from 149.112.112.112: bytes=32 time=18 ms TTL=54
Request timed out.
Ping statistics for 149.112.112.112:
Packets: sent = 4, received = 1, lost = 3 (75% loss),
Approximate round trip times in milliseconds:
Minimum = 18ms, Maximum = 18ms, Average = 18ms
C:\Windows\System32>ping 2620:fe::9
Sending a 'Ping' request to 2620:fe::9 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 2620:fe::9:
Packets: sent = 4, received = 0, lost = 4 (100% loss),
Not great,
network cabling is down or network card issue.
Can you do the same test with your laptop instead (same cables) and let me know what speed this laptop connects at please?
I think you should prepare to invest in a gigabit/usb3 adapter
Sorry for the long wait; with the holidays, I was away from home for a little while.
I tried changing the cable by using a much shorter one that is closer to the box.
The verdict is that it works; it seems that the problem really was the cable even though I had a connection with the box and that the connection was working with my laptop. Anyway, I’m going to change the cable, and that should do the trick. I’m relieved that the problem is not with the network card on the motherboard, at least.
Thanks to everyone for helping me, and happy new year!
My PC is well connected to the router. I restarted it but it doesn't change anything.