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Canon driver Windows 11

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Sylhou1601 Posted messages 5 Status Member -  
jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   -

Hello,

I just bought a Lenovo running Windows 11. I have a Canon MG6350 printer. I successfully installed the scanner driver, but a message says that the printer is not compatible with this version and invites me to go to the website to purchase a new product.

Can you please help me? Thank you in advance.

8 answers

  1.
    Sylhou1601 Posted messages 5 Status Member 3
     

    Hello,

    Sorry for my late response, but thank you for your help and best wishes for this new year. Unfortunately, as of today, there is still no solution; Canon informed me that this model is no longer supported under the Windows 11 system. So, I have to part with a printer that works very well, and buy a new one, but Canon makes it clear that, in the interest of environmental protection, I should avoid printing their email. With that, the planet is saved! Have a good day.

    2
  2. DCI Posted messages 85981 Registration date   Status Moderator Last intervention   39
     

    Hello,

    I have the same problem with a Canon MP 550, which is indeed quite old. Driver not supported.

    At home, I managed to work around the issue by turning on the printer BEFORE starting the PC. Then, open "Settings", go to "Printers & scanners", click on the installed printer in the list, and click on "Troubleshooter".

    And the printer responds to all print requests.

    1
    1. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
       

      Hello DCI....

      Indeed ...this printer is recognized by W11 ....so why not the MG6350 above

      Cheers

      0
  3. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
     

    Hello Sylhou1601....

    See ► This link

    Regards

    1
    1. Sylhou1601 Posted messages 5 Status Member 3
       

      Wow! Great, it finally works. Thank you so much. Have a good evening!

      0
      1. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508 > Sylhou1601 Posted messages 5 Status Member
         

        Hello Sylou1601...

        Thank you for the feedback and especially happy for you!

        You should call back the technician from Canon that you spoke with to suggest he come for a training session at CCM......

        I’m marking the topic as resolved

        Have a good Sunday and see you later maybe

        Best

        0
      2. Sylhou1601 Posted messages 5 Status Member 3 > jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention  
         

        yes, for sure, I will keep them updated!

        thank you again

        have a great day

        and thanks to this great site where I always find a solution!

        1
      3. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508 > Sylhou1601 Posted messages 5 Status Member
         

        Thank you for the compliments....

        Best regards

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  4. gandalf2b Posted messages 533 Registration date   Status Member Last intervention   188
     

    Hello,

    Normally you just need to go to the Canon France website in the download section and there you should find the drivers for your printer.

    You download them and install them and that's it!

    Best regards,

    0
    1. brucine Posted messages 24882 Registration date   Status Member Last intervention   4 175
       

      Hello,

      Except for the fact that it doesn't exist:
      https://www.canon.fr/support/consumer/products/printers/pixma/mg-series/pixma-mg6350.html?type=drivers&os=Windows+11

      We need to see if we can find a compatible third-party driver (or if the Windows 10 one from Canon is compatible).

      0
      1. gandalf2b Posted messages 533 Registration date   Status Member Last intervention   188 > brucine Posted messages 24882 Registration date   Status Member Last intervention  
         

        Oops !!!

        That's what you get for responding too quickly !!!!!

        Have a good day everyone!

        0
  6. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    Hello,

    Try the one for Windows 10 --> mg6300 series

    Disconnect the USB cable from the PC
    Turn on the printer
    Right-click on the driver setup
    Troubleshoot compatibility issues.
    Connect the cable to the PC as soon as prompted.

    0
  7. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    Did right-clicking on the setup and choosing --> Troubleshoot compatibility yield any results?

    0
    1. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508
       

      Hello kaneagle... and best wishes......

      It's surprising that W11 doesn't recognize this printer since it is indeed on its list of supported drivers.....

      Cheers

      0
      1. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682 > jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention  
         

        Hello jmarion3 and Happy New Year 2024

        Should the applicant try this procedure?

        Thanks for the info.

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      2. jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention   5 508 > kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention  
         

        Don't you have W11?

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      3. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682 > jmarion3 Posted messages 49489 Registration date   Status Contributor Last intervention  
         

        Yes, but I didn't have to use that procedure.
        Maybe for the next printer??

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  8. Sylhou1601 Posted messages 5 Status Member 3
     

    Hello jmarion3,

    where can I find this page please?

    What's strange is that it recognizes the device as a scanner but not as a printer.

    0
  9. steph810 Posted messages 1865 Registration date   Status Member Last intervention   152
     

    we need to find a driver for another replacement model and modify the .inf file by adding theirs to this one

    .....

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