Thunderbird Failed to connect from the IMAP server
Xileh Posted messages 19446 Registration date Status Modérateur Last intervention -
Hello,
Since yesterday, when I try to check for new emails with my Thunderbird email client, it responds:
Connection failure from the IMAP.ORANGE server with the username: ***@***
It offers me:
to retry / enter a new password / cancel
I don't know what to do.... It was working fine until now and, as far as I remember, I haven't changed anything.
I checked the settings, but I didn't see anything unusual.
Even changing the password for the IMAP account still gives the same message.
However, on my ORANGE account, my incoming emails are displayed properly. So it's purely a Thunderbird issue.
Can anyone help me??
3 réponses
Hello,
Since the Orange servers went down yesterday, after they were restored, I noticed the same blockage today...
I also tried to reset the password, but that wasn't enough...
As a result, I solved the problem by opening:
the Thunderbird menu => Help => Troubleshooting Information => Clear the startup cache (button in the box on the right) => this restarts Thunderbird while clearing the cache => Re-enter the password (the same as usual, which also worked on the webmail)
=> Access to the email is functioning correctly again
I hope this action also solves your issue.
My mission is to kill time and theirs is to kill me in turn.
We are quite at ease among assassins. (E.Cioran)
To make it easier to locate, here is a screenshot of the "clear startup cache" button's location
(Clickable image to enlarge)