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Unable to add an item to the cart

sashaleo Posted messages 11 Status Member -  
 oblixx -

Hello, I'm trying to place an order on an American embroidery site. I've never had any problems until now. I can go on the site and enter the item number without any issues, but when I try to add it to the cart, nothing happens. It just keeps loading... and I can't finalize my order. They don't understand what's happening and don't know how to help me. I don't know what to do. If anyone can give me a tip, I would really appreciate it. I'm on Windows 10, so........ A big thank you!!!

4 answers

  1.
    contrariness Posted messages 343 Registration date   Status Member Last intervention   6 243
     

    Maybe a certificate problem..
    Clear your browser cache as well as the cookies
    And if you are using a proxy, try not to go through it.

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  2. sashaleo Posted messages 11 Status Member 2
     

    Hello, thank you, but I don't understand anything!!! I'm not a computer expert; It doesn't matter, I'll keep your response and I'll ask someone who knows about it. Thanks again...

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    1. brucine Posted messages 25126 Registration date   Status Member Last intervention   4 165
       

      Hello,

      Generally speaking, one cannot know what is happening on a site without knowing that site and the link to the desired article.

      Some sites allow simulating a cart without being registered, but in this case, no one has any way to verify the behavior on their side.

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  3. sashaleo
     

    I trust this site, as I have already ordered from them and I had no problems!!! Even they don't understand what is happening. Thank you for your reply.

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    1. brucine Posted messages 25126 Registration date   Status Member Last intervention   4 165
       

      It's not about whether it's safe or not, but whether something is preventing it from working right now.

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  4. oblixx
     

    Hello,

    What is your browser (Chrome, Edge, Firefox, Safari, ...) to clear the cache as mentioned above (a simple Google search will be the easiest: "how to clear the cache of Chrome" and follow the procedure).

    Is there an ad blocker installed? Because I have already had the issue where it mistakenly blocks a wrong element, please disable it if there is one.

    Best regards

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