Missing article in order showroomprive.com
Solved/Closed
Hello
I have been a customer of Showroom Privé for a few months, I've already placed several orders and I've always been satisfied. Except today.... Small problem.... Order 28676101 that I just picked up. I ordered and paid for 3 items and I only received 2.... They are silver jewelry from the brand Envie. My invoice clearly includes 3 items but mysteriously, in the package, I only have 2.... I just sent an email and I hope to get a quick response from them. How does this work in this case? Do they refund the item? Do they resend it? I would prefer the second option because I really fell in love with that item....
I have been a customer of Showroom Privé for a few months, I've already placed several orders and I've always been satisfied. Except today.... Small problem.... Order 28676101 that I just picked up. I ordered and paid for 3 items and I only received 2.... They are silver jewelry from the brand Envie. My invoice clearly includes 3 items but mysteriously, in the package, I only have 2.... I just sent an email and I hope to get a quick response from them. How does this work in this case? Do they refund the item? Do they resend it? I would prefer the second option because I really fell in love with that item....
6 réponses
Wait for their response, you'll see anyway. In this case, it's often just a simple oversight during the preparation of the package, and the e-retailers resend the missing product.
All that's left is to hope that the company believes you are acting in good faith or that they keep accurate records of their shipments and stock.
All that's left is to hope that the company believes you are acting in good faith or that they keep accurate records of their shipments and stock.
Yes, it's true that they will tell me all that when they respond. All we can do is hope that, as you said, they have a system that tracks shipments and inventory, so they'll see that they have an extra item. To be continued.
Hello Clairou3030
I am Carole from the Customer Satisfaction Service at Showroomprivé.com
Having seen your post, I cannot remain inactive and would like to provide you with a solution
Thank you for providing your order number. I have already forwarded your request to an advisor who will get back to you as soon as possible
Thank you for your understanding, and I remain available if needed
See you soon!
Carole - Customer Satisfaction Service Showroomprivé.com
I am Carole from the Customer Satisfaction Service at Showroomprivé.com
Having seen your post, I cannot remain inactive and would like to provide you with a solution
Thank you for providing your order number. I have already forwarded your request to an advisor who will get back to you as soon as possible
Thank you for your understanding, and I remain available if needed
See you soon!
Carole - Customer Satisfaction Service Showroomprivé.com
Good evening Carole
I think you are having some technical issues because the only email I received from your customer service arrived this morning and not yesterday.
You explain in this email that it is not an oversight but that the item is out of stock and therefore you were unable to deliver it to me. I would have found it logical to be informed about this at the time of preparation...
However, you also indicate in the email that I will be refunded the amount of the item within 5 days. I will close the matter upon receipt of the money in my account,
I think you are having some technical issues because the only email I received from your customer service arrived this morning and not yesterday.
You explain in this email that it is not an oversight but that the item is out of stock and therefore you were unable to deliver it to me. I would have found it logical to be informed about this at the time of preparation...
However, you also indicate in the email that I will be refunded the amount of the item within 5 days. I will close the matter upon receipt of the money in my account,
Hello Mehdi,
I have just reviewed your client file. I would like to inform you that the refund has been processed. It will be visible in your bank account used for the payment within 5 business days. A summary email will be sent to you.
However, if your card is deferred, please check with your bank to know the deadline.
Wishing you a good day.
Carole - Customer Satisfaction Service Showroomprive.com
I have just reviewed your client file. I would like to inform you that the refund has been processed. It will be visible in your bank account used for the payment within 5 business days. A summary email will be sent to you.
However, if your card is deferred, please check with your bank to know the deadline.
Wishing you a good day.
Carole - Customer Satisfaction Service Showroomprive.com
Hello,
I am contacting you regarding the Showroomprive PSG order No. 32852302, which was delivered to me this morning by DPD. There is a problem with this order as it is incomplete.
It is an order of 3 items, but I only received 2. The item 1500000001419872 is missing. These are white Nike football shoes.
Your delivery person asked me to contact you. I kindly ask you to take the necessary steps as this is an urgent order that I need to receive by Monday morning at the latest.
Thank you in advance for your help.
Best regards,
Mehdi
I am contacting you regarding the Showroomprive PSG order No. 32852302, which was delivered to me this morning by DPD. There is a problem with this order as it is incomplete.
It is an order of 3 items, but I only received 2. The item 1500000001419872 is missing. These are white Nike football shoes.
Your delivery person asked me to contact you. I kindly ask you to take the necessary steps as this is an urgent order that I need to receive by Monday morning at the latest.
Thank you in advance for your help.
Best regards,
Mehdi
Hello Mehdi,
I am sorry that you did not receive your complete PSG order.
Since this sale is over and we no longer have stock, we unfortunately cannot provide you with the missing item.
I therefore invite you to return the documents requested by one of our advisors on 22/06 in order to obtain a refund for your shoes.
Looking forward to hearing from you, I wish you a good day.
Carole - Customer Satisfaction Service Showroomprive.com
I am sorry that you did not receive your complete PSG order.
Since this sale is over and we no longer have stock, we unfortunately cannot provide you with the missing item.
I therefore invite you to return the documents requested by one of our advisors on 22/06 in order to obtain a refund for your shoes.
Looking forward to hearing from you, I wish you a good day.
Carole - Customer Satisfaction Service Showroomprive.com