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"No drives found" on Windows installation

Al-X Posted messages 20 Status Member -  
Al-X Posted messages 20 Status Member -

Hello forum,

I'm trying to install Windows 10 Pro (for which I have an activation key) on a brand new LENOVO Ideapad 5 IP 5 15ITL05 laptop that has no OS installed.

I created a bootable USB drive using the Microsoft tool.
When I start the PC with the USB plugged in, everything goes well until the step of choosing the installation directory for Windows.

There, I get the following blocking error message: "We couldn't find any drives. To get a storage driver, click Load driver" (screenshot attached).

I've looked online and on the forum, but I couldn't find a solution.
I understand that the PC doesn't have the driver to "see" the hard drive, but I don't know how to fix this situation.

Does anyone know how to help me?


11 answers

  1.
    vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   Ambassadeur 3 591
     

    Hi Al-X

    it's a 512GB M.2 SSD (NVMe PCIe 3.0 x4, 2280)

    if you press the "Escape" key (or the "Delete" key) when starting the PC you enter the BIOS

    check the various tabs to see if you find the NVMe M.2

    see you

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    1. brucine Posted messages 24839 Registration date   Status Member Last intervention   4 169
       

      Hello,

      It would be surprising if the original disk is not recognized, but it might have Freedos on it, nothing...

      We can try formatting it from the command prompt at startup (Shift+F10) via:

      FORMAT C: /FS:NTFS

      If that's not enough, it means Windows doesn't recognize the SSD, and it's more complicated:
      https://www.malekal.com/installer-windows-10-invite-de-commandes-dism-diskpart/

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  2. Al-X Posted messages 20 Status Member
     

    Hello old bison box

    Thank you for your feedback

    In the BIOS (F2 key on this model)

    I can see in the Information tab a section for NVME SSD with the detail SAMSUNG MZALQ512HALU-000L2, so the SSD is indeed recognized in the BIOS

    However, in this Information tab, I cannot change any of the values of the sections (Product name, BIOS version, ...) except for the Language, but with only English and Chinese as options

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  3. Al-X Posted messages 20 Status Member
     

    Hello Brucine

    Thank you for your response

    I can't access the command prompt by pressing SHIFT+F10 with a boot from the USB drive.

    I will look for another key combination to access the command prompt.

    Is there any risk in formatting the SSD? I think it's empty since the PC is new.

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    1. brucine Posted messages 24839 Registration date   Status Member Last intervention   4 169
       

      By definition, the SSD is empty.

      We can access the command prompt on the installation key by going to Repair your computer instead of Install Now after Windows Installation, Troubleshoot.

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  4. vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   Ambassadeur 3 591
     

    Re Al-X

    It needs to be done differently

    You should format it on another PC while connected via USB

    You would need an NVMe => USB adapter like > this one <, or like > that one < to format it

    and see if it would be recognized during the Windows installation

    (you will check if the BIOS still recognizes it)

    @+

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  6. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 062
     

    Hello,

    You need the SATA driver (or Storage Controller) on a USB stick in a folder.

    https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/5-series/ideapad-5-15itl05/downloads/driver-list/component?name=Storage&id=F3491C79-0A9D-4DD8-A593-A73FE52CA54C

    Then, when choosing the disk, to create the partition, use "Load driver."

    But in principle, the latest version of Windows should already contain it, because it's not a very recent driver.

    (Intel Rapid Storage)

    It might be version 19 or 18.

    https://www.intel.com/content/www/us/en/download/720755/intel-rapid-storage-technology-driver-installation-software-with-intel-optane-memory-11th-up-to-13th-gen-platforms.html

    https://www.intel.com/content/www/us/en/download/19512/intel-rapid-storage-technology-driver-installation-software-with-intel-optane-memory-10th-and-11th-gen-platforms.html

    You need to extract it from the setup to .sys, .inf, .cat files, etc.

    You run it on a PC, and either it offers to extract it, or you go to "Search": %LocalAppData%\Temp

    PS: Note that you may be missing more than just the disk driver.

    I had to use NTLite recently to integrate several drivers.

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  7. Al-X Posted messages 20 Status Member
     

    I formatted the SSD (it was in FAT32 and I switched it to NTFS)

    But unfortunately, the result is the same

    Before going through the complicated installation procedure via command prompt (and I don't know if this other procedure will "see" the SSD), I'm wondering if there's a simpler solution

    On the screen with the message "we couldn't find any drives", I have 2 active options: "Refresh" which changes absolutely nothing and "Load a driver" which allows opening a browser

    Would it be possible to retrieve the driver from somewhere else and put it on the USB drive to then load it?

    But I don't really know where to find this driver

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    1. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 062
       

      We wrote at the same time.

      https://forums.commentcamarche.net/forum/affich-37952285-message-aucun-lecteur-sur-installation-windows#p37952393

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      1. vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention   3 591 > fabul Posted messages 42132 Registration date   Status Moderator Last intervention  
         

        hi fabul

        I honestly think that even with this driver, Windows won't see the disk

        as you said, it's been a while now (if not quite a while) that it's been integrated into the Windows NT kernel

        for this driver message, I only had it once, and when using a different medium, it didn't reappear

        I have a feeling he should try connecting the NVMe via USB and see if Windows can detect it, and then do the installation

        and reconnect the NVMe internally (if that works??)

        also he can check by remaking his installation USB

        see you+

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      2. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 062 > vieu bison boiteu Posted messages 44334 Registration date   Status Contributor Last intervention  
         

        Hello, Old boxy bison

        I had to integrate more than one driver with NTLite for Win11 22H2 to work on my recent ASUS.

        So, Windows 10 22H2 ??

        Windows 11 23H2 should work, I believe it does.

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  8. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 062
     

    Then let go of Windows 10, it's over in 2025

    Install the latest Windows 11 version, 23H2

    https://www.microsoft.com/fr-fr/software-download/windows11

    You might not have any problems.

    Otherwise, I'm not sure the Windows 10 activation key will work for Windows 11

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  9. Al-X Posted messages 20 Status Member
     

    Thanks, old clunky bison, but your path is a bit too high-level for me.

    My ambition is to get by without opening the PC; otherwise, I would go through a pro.

    And thanks as well, fabul.

    I had already tried with the installation of Windows 11, but it’s the same.

    My intention was to install Windows 10 Pro since that's the activation key I have, and then upgrade to Windows 11.

    I downloaded the Lenovo driver package, extracted it (on my other PC), then copied everything to the USB stick (directory structure with a setup.cmd file and other exe, dll, sys files in a Source folder).

    When I go to "Load a driver," I can navigate and position myself in the root directory of my copied directory (named DRIVERS), but I get a message saying, "No signed device drivers were found. Please verify that the installation media contains the correct drivers and then click OK."

    I may not have done what I needed to; I didn’t fully understand your extraction instructions regarding setup and LocalAppData.

    And I couldn't try with the Intel packages because I received a message interrupting the installation on the grounds of installing on an unsupported platform, yet it's on an older PC with Windows 10 Home.

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    1. fabul Posted messages 42132 Registration date   Status Moderator Last intervention   6 062
       

      You run the Intel setup, and you will find the folder in Temp

      Use the Search function from the Start menu for %LocalAppData%\Temp

      You will come across the Temp folder where the Intel files are located

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  10. Al-X Posted messages 20 Status Member
     

    I still tried again with Windows 11 (just in case switching to NTFS had an impact), but it doesn't change anything

    I understood how to use the Start menu to find the Temp directory, but I'm stuck because the Intel setup isn't working on my second PC

    I will need to find a third PC if I want to explore this avenue, but I'm starting to worry

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  12. Al-X Posted messages 20 Status Member
     

    No, no other phone except for the work one, but I don't have admin rights.

    Given the difficulties and the uncertain outcome, I'm going to send back the PC while it's still possible and get another one with Windows already installed :-)

    Thank you all

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