View original (French)

Cannot reinstall Win 10: No drives found

Yogui -  
Kori-Kori Posted messages 2321 Registration date   Status Membre Last intervention   -

Hello, I got a HP laptop that was running Linux. After reformatting the M.2 SSD, I am unable to reinstall Windows 10: No drives are found.

I updated the BIOS. I cannot find any driver for the storage disks.

I tried to clone another working Windows disk onto this M.2 SSD, but Windows won't boot either (no disk found).

If I want to start a Linux installation, the disk is detected.
I don't understand and I have no solution to reinstall Win10.

Below are photos of the BIOS:

Thank you for all your ideas and advice.

22 réponses

  • 1
  • 2
Réponse 1 / 22
Kori-Kori Posted messages 2321 Registration date   Status Membre Last intervention   402
 

Hello,

In Configuration, UEFI HII Configuration, do you have access?

We can't see the SSD.
1
Réponse 2 / 22
Yogui
 

Thank you for your help @Kori-Kori.

I find the SSD in UEFI config:
0
Réponse 3 / 22
SATS_fr Posted messages 4849 Registration date   Status Membre Last intervention   787
 

Hello.

Download all the drivers for your PC from the HP website (it can be quite a hassle sometimes with HP).

If needed, unzip them and put everything on a USB stick. During the W10 installation, when you get to the page where the SSD should show up, you need to look at the bottom to download a driver. Go to the USB drive with the HP drivers and try them out.
0
Réponse 4 / 22
brucine Posted messages 24389 Registration date   Status Membre Last intervention   4 099
 

Hello,

HP support claims that the disk would be recognized automatically if it is the only bootable one; is there another disk in the PC?

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/SSD-M2-doesn-t-show-up-in-the-BIOS/td-p/8289436
0
Réponse 5 / 22
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 

Hello,

Did you start up your USB key properly while remaining in UEFI?

(not in legacy mode, or with any other settings activated.)

Basically, what did you change in the UEFI to boot from your USB key?

If yes ...

Then when you see the empty screen "or install", press the shift and F10 keys.

This will open the command prompt, and you will type the following commands one by one, validating each with enter:

diskpart

list disk

sel disk x

(replace x with the number given in the result of list disk that corresponds to the SSD)

clean

convert gpt

exit

exit

You will return to the installation location choice screen where your SSD should now be present.

Auto message
Without regular feedback from you... you can always refer to article 22 ;-)
A reminder to the volunteers who are helping you: Respond, Respect, Politeness,...
0
Réponse 6 / 22
Yogui
 

Thank you all for your help.

@sats_fr I downloaded the disk drivers, but when I try to install, it doesn't find the drivers in the folder.

@brucine There is only the M2 SSD disk.

@gugu01 I reset the BIOS and just set the USB key as the boot priority.

When I list the disks, my SSD does not appear, only the USB key is visible:
0
brucine Posted messages 24389 Registration date   Status Membre Last intervention   4 099
 

I quote, and in which case the situation is desperate:

 Le fait de ne pas activer le slot M.2 n'est pas une erreur de fabrication de la carte mère. C'est intentionnel. HP commande une certaine série de cartes mères sans slot M.2 actif même si le matériel externe est présent.

HP would only activate the M2 port on the motherboard if it is included in the marketing options for the machine to accommodate an optional SSD; others claim that there is a "positive list" of SSDs that can be installed, I don't believe that, and finally, some would go through the reverse manipulation: install another system disk in parallel, and from there try to tinker with the bcd entries.

0
Réponse 7 / 22
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 

Ha ... that's awkward ...

You say > "was under Linux. After reformatting the M.2 SSD"

Did you see this PC working under Linux?

And how did you format it?

Auto message
Without regular feedback from you... you can always refer to article 22 ;-)
Mini In relation to the volunteers who are helping you: Respond, Respect, Politeness,...
0
Yogui
 

Under Linux, the session password was lost so I didn't see it work, but the system was booting up.

I extracted the M2 SSD and formatted it from my PC to convert the disk to GPT.

0
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700 > Yogui
 

As mentioned below, try with w 11 (just to see, after ...)

0
Réponse 8 / 22
flo88 Posted messages 28657 Registration date   Status Contributeur Last intervention   Ambassadeur 5 158
 

Hello

I'm marking the discussion.

This PC is compatible with W11, try to install it instead of W10.

Signature
Euskadi Ta Askatasuna
0
Réponse 9 / 22
Yogui
 

Tested with Win11. Same result, no drive found. I really don't understand. I even tested by changing the M2. The disk is never recognized.
0
Kori-Kori Posted messages 2321 Registration date   Status Membre Last intervention   402
 

Good evening again everyone,

Maybe some kind of locking, TPM?

0
flo88 Posted messages 28657 Registration date   Status Contributeur Last intervention   5 158 > Kori-Kori Posted messages 2321 Registration date   Status Membre Last intervention  
 

Yes, you might be right,

@ yogui, remove the system keys in the BIOS (in boot options, platform key and the line below), then disable secure boot.

0
Kori-Kori Posted messages 2321 Registration date   Status Membre Last intervention   402 > flo88 Posted messages 28657 Registration date   Status Contributeur Last intervention  
 

Yes, there is a clear TPM no, testing it doesn't cost anything.

0
Réponse 10 / 22
Yogui
 

Nothing seems to work, I'm despairing here...
0
Kori-Kori Posted messages 2321 Registration date   Status Membre Last intervention   402
 

Is there a way to add a SATA SSD?

Then check the disk detection in the BIOS. Just to see if there are any modifications or not.

0
Réponse 11 / 22
Kori-Kori Posted messages 2321 Registration date   Status Membre Last intervention   402
 

If another M.2 is the same, I think you need to look in the BIOS.
0
Réponse 12 / 22
Yogui
 

It's difficult because I need a cable to connect it to the motherboard. I'll see if I can find one.
0
Réponse 13 / 22
Kori-Kori Posted messages 2321 Registration date   Status Membre Last intervention   402
 

See about restoring an original BIOS, HP support?
0
Yogui
 

I managed to install Linux without any problems. The issue only arises when trying to install Windows.
I will try to revert to the original BIOS, even though I'm not very hopeful anymore.

0
brucine Posted messages 24389 Registration date   Status Membre Last intervention   4 099 > Yogui
 

There are also theories suggesting that some machines, particularly older ones, are not capable of booting from an M2 SSD where Linux would have its own drivers without needing to go through the BIOS, which might explain why your daughter is silent.

I know, that doesn't really help with the solution, but I fear, like you, that there may not be one (unless probably launching Windows in dual boot or virtual machine from a boot partition this time Linux, but that's another question).

0
Réponse 14 / 22
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 

Set security boot to disabled.

And try to install again.

.

If it still doesn't work, take out the M2, plug it into the other PC and:

1 > Run the command prompts (as admin) given above

replace clean with clean all

Be careful not to choose the wrong disk.

Then put it back in your PC and try to install.

still nothing...

2 > Clone your Windows from the good PC onto it, then put it back in the PC and try to install again.

(just to make it visible)

.

Note: your UEFI sees it, so it doesn't seem to be a UEFI issue but rather a leftover from Linux that's causing problems.

This will also help check if it’s still visible on the other PC or if the previous formatting has caused issues.

Auto message
Without regular feedback from you... you can always refer to article 22  ;-)
Mini Reminder towards the volunteers helping you: Respond, Respect, Politeness,...
0
flo88 Posted messages 28657 Registration date   Status Contributeur Last intervention   5 158
 

Security boot, already requested, https://forums.commentcamarche.net/forum/affich-37843917-impossible-de-reinstaller-win-10-aucun-lecteur-trouve#13

as well as erased the system keys.......

It's not doing what is requested.

0
Yogui > flo88 Posted messages 28657 Registration date   Status Contributeur Last intervention  
 

@flo88 If it has been done, without success, as stated in response 10.

@gugu01 I'm going to test that, thanks.

0
flo88 Posted messages 28657 Registration date   Status Contributeur Last intervention   5 158 > Yogui
 

Okay, my bad.

0
Yogui
 

1> Done, but it didn't work.

2> I cloned my system onto the M.2 SSD, but the PC won't boot. I can't install Win10 on top of it; the disk remains undiscoverable.

0
Kori-Kori Posted messages 2321 Registration date   Status Membre Last intervention   402 > Yogui
 

Hello,

Was it originally under Linux?

0
Réponse 15 / 22
Kori-Kori Posted messages 2321 Registration date   Status Membre Last intervention   402
 

Good evening everyone,

What is the exact model of this computer? 11th generation processor.

https://support.hp.com/ca-fr/document/ish_4859723-4912977-16
0
Yogui
 

Model 17-cn0351nf.

I have already followed this procedure without success.

0
Réponse 16 / 22
Kori-Kori Posted messages 2321 Registration date   Status Membre Last intervention   402
 

Why not try installing Windows 11 with the Rufus tool to create the installation USB drive?

Just like for an incompatible PC by removing the checks when Rufus offers it just before creating the USB drive.

Just an idea...
0
Yogui
 

Also tested, and during the installation it is still impossible to find the disk.

0
Réponse 17 / 22
flo88 Posted messages 28657 Registration date   Status Contributeur Last intervention   Ambassadeur 5 158
 

Without the computer in hand, it's going to be complicated given the ongoing problem; remotely it has become difficult.

Signature
Euskadi Ta Askatasuna
0
Réponse 18 / 22
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 

Walk this afternoon, see you tonight ...

.

If you put another Linux (one or two different ones), to see if this disk appears.

And install in legacy (legacy or CSM depending on the brand), what does it say?

.

Basically, an OS installed in legacy will give an invisible disk in UEFI and vice versa.

Basic idea, but it wouldn't really fit given the trials and formatting, unless there's a part of the "boot" left on the disk.

Afterwards, I haven't received feedback on whether the "clean all" was done well and whether the result was successful or not, so ...

Auto message
Without regular feedback from you... you can always refer to article 22 ;-)
Mini reminder to the volunteers who help you: Reply, Respect, Politeness,...
0
Réponse 19 / 22
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700
 

Any news?

Otherwise, try this: "" Load the Intel RST driver during the installation of Windows 10/11 "" :

https://www.malekal.com/ssd-disque-non-detecte-installation-windows-11-10/#Charger_le_pilote_Intel_RST_a_l8217installation_de_Windows_1011

(the Intel storage management driver and not the SSD one)

+ "clean" reformatting of the SSD to be more sure not to get caught by ...

Automated message
Without regular feedback from you...you can always refer to article 22 ;-)
Mini Reminder to the volunteers who help you: Reply, Respect, Politeness,...
0
Yogui
 

Thank you for your help. The link points to .exe drivers, so they are not usable in my case.

I still haven't found a solution that works.

Let's stop here, I'll check with the owner what we will do.

0
Kori-Kori Posted messages 2321 Registration date   Status Membre Last intervention   402 > Yogui
 

Good evening,

Non-Raid disk, maybe a report.

Is it the original disk?

Raid to be disabled?

0
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700 > Yogui
 

For your case, the given page directs you to this explanatory page > https://www.intel.com/content/www/us/en/support/articles/000057787/memory-and-storage/intel-optane-memory.html

0
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700 > gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention  
 

https://www.intel.fr/content/www/fr/fr/support/articles/000057787/memory-and-storage/intel-optane-memory.html

0
gugu01 Posted messages 15669 Registration date   Status Contributeur Last intervention   4 700 > Kori-Kori Posted messages 2321 Registration date   Status Membre Last intervention  
 

I hadn't seen your reply (I've added the page in French)

.

Raid or not, it's a personal choice and not a concern. (I would say in non-raid it's simpler, more basic)

.

The Intel VMD driver seems to need to be updated if the storage is not recognized because it's the processor that is supposed to detect and manage it.

0
Réponse 20 / 22
Kori-Kori Posted messages 2321 Registration date   Status Membre Last intervention   402
 

Is a click possible on UEFI HII configuration?

I think the disk should be RAID in this presented configuration.
0
  • 1
  • 2